Laura V. Torres | Page 4

She was so swet and took really room care of and she pushed her best for the best deal she could aquire for us. Overall so sweet and such a kind helper! pushed her best for the best deal she could aquire for us. Overall so sweet and such a kind helper! More

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I had the most amazing experience here. The entire team was fantastic, but especially Laura Torres! I cannot recommend her enough. She is incredibly gracious and kind. She dealt with my awk The entire team was fantastic, but especially Laura Torres! I cannot recommend her enough. She is incredibly gracious and kind. She dealt with my awkward and embarrassing tears and helped me deal with my tough decision (without judgment) to pivot from a car that just was too expensive for me at the moment t something that was more practical for my budget and family. She did all of this without making me feel bad or like I didn’t deserve to be there. For that I will forever grateful. Buying a car is stressful, but my car was very old and it was time. She made this experience very pleasant and I can’t wait to work with her when I come back for my Atlas! Thank you for being you, Laura. Your kindness won’t be forgotten! More

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Had a wonderful experience at City VW of Chicago. Laura stayed after hours late to wait for me to drive from down state. She was kind, informative, and easy to work with. Evelyn also stayed late. Tha Laura stayed after hours late to wait for me to drive from down state. She was kind, informative, and easy to work with. Evelyn also stayed late. Thank you Laura and Evelyn More

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Had a great experience here - came in with a budget and Laura made sure to get me as close as possible with the exact car I wanted. So far, one of my favorite cars I’ve ever owned! Laura made sure to get me as close as possible with the exact car I wanted. So far, one of my favorite cars I’ve ever owned! More

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Client since 1995. While they have changed hands, I'm happy to stay with them throughout the transitions. Finally had to say bye to my 2009 beetle. Not easy, but Laura While they have changed hands, I'm happy to stay with them throughout the transitions. Finally had to say bye to my 2009 beetle. Not easy, but Laura helped to make it a bit less painful. Miss my "Frieda". But my new Taos "Shelly" and I are making friends. Also, thank you to John and Justin in the service department for being there when I needed service. Mechanics too! More

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Leasing a car in today’s market can be incredibly overwhelming — it feels like there’s so much going on behind the scenes that you don’t always get to see. I just wanted to feel confident that I was overwhelming — it feels like there’s so much going on behind the scenes that you don’t always get to see. I just wanted to feel confident that I was getting a fair price without stretching myself so thin that I couldn’t actually enjoy the car I was working so hard to get as there are not a ton of options due to inventory. I do want to be a lifelong part of the Volkswagen Family. That’s why I’m so grateful I had Laura Torres helping me for my 3rd lease through the process. She was extremely patient and understanding as I laid out all my parameters, concerns, and questions. She never rushed me or made me feel like I was asking too much. Instead, she took the time to walk me through every detail and made sure I felt informed and comfortable with each step. Her honesty, professionalism, and support made all the difference. I truly feel like I got the best deal possible, and most importantly, peace of mind. I’ll admit, I may have been a bit blunt at times, so I want to sincerely apologize for being so difficult as times — it came from a place of stress of buying a car (which the process does need to be more seamless via the industry) and wanting to make the right decision as the car market is extremely impacted by the daily economy due to COLA. Thank you, Laura — I couldn't have asked for a better experience! Go see LAURA! More

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I recently purchased a vehicle from here and my experience was way above my expectations from a car dealership in general. David Alcaraz in sales was extremely helpful, polite, and knowledgeable. H experience was way above my expectations from a car dealership in general. David Alcaraz in sales was extremely helpful, polite, and knowledgeable. He seemed truly happy himself when I was approved for my loan and I don’t think it was just about commission just matching my vibe lol. Evelyn in finance made paperwork a breeze and was extremely polite and explained everything even fine print lol so not misleading whatsoever. Mykola the sales manager also a true gentleman and helped get me a great deal. If your in the market for a new vehicle based on my experience there is no need to go elsewhere 5 stars all the way around! More

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Laura Torres was absolutely top tier. Will definitely buy here again. It was a great experience. Will definitely buy here again. It was a great experience. More

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It my second car I bought from Laura v Torres at city Volkswagen. . They all went out and beyond to help me get the vehicle I wanted. Thank you Laura Torres for helping me Volkswagen. . They all went out and beyond to help me get the vehicle I wanted. Thank you Laura Torres for helping me More

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Great experience purchasing a car with Laura an Juan super knowledgeable an very helpful /friendly. super knowledgeable an very helpful /friendly. More

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