Laura V. Torres

I had a great experience at city Volkswagen of chicago. They were very welcoming and accommodating. I let them know what I wanted and they provided it for me. Would definitely recommend the dealership and They were very welcoming and accommodating. I let them know what I wanted and they provided it for me. Would definitely recommend the dealership and sales person Laura More

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Laura is one amazing sales lady, professional and approachable… listens to your needs. Great additional staff too. If you need service it’s top notch, I work with Justin and he is very professional a approachable… listens to your needs. Great additional staff too. If you need service it’s top notch, I work with Justin and he is very professional and knowledgeable, goes over everything in detail with you. I would highly recommend this facility to anyone! More

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I recently purchased a vehicle from City Volkswagen of Chicago, and I couldn't be more impressed with the entire experience. From the moment I walked in, the team displayed a level of professionalism, tra Chicago, and I couldn't be more impressed with the entire experience. From the moment I walked in, the team displayed a level of professionalism, transparency, and genuine care that immediately set them apart. Laura Torres was an absolute standout—her personable and down-to-earth approach made me feel comfortable and confident throughout the process. She took the time to understand what I was looking for and made sure every question was answered with patience and honesty. Clemente Garibay was equally exceptional—his relentless drive and passion to secure the best deal possible for me did not go unnoticed. He truly went above and beyond, advocating for my needs at every turn. What made this experience even more memorable was how seamless they made a very complex transaction feel. From trade-in to financing, what could have been stressful was made simple and painless thanks to the entire team. The finance department was professional, efficient, and made sure I understood everything clearly before signing. The service team was equally helpful, ensuring the vehicle was in perfect condition and ready to go. Shout out to Juan Fuentes and Evelyn Franchi for their advice, hard work and for staying after hours to make sure I took my new car home! I’m absolutely in love with my new car and feel so grateful to have worked with such an outstanding dealership. City Volkswagen of Chicago has earned my trust and highest recommendation—this is how car buying should be. More

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Came in again for another vehicle, Clemente made it happen!! I was able to drive off with a brand new vehicle of my choice, he works really Hard d to make it happen. I would highly recommend City VW of happen!! I was able to drive off with a brand new vehicle of my choice, he works really Hard d to make it happen. I would highly recommend City VW of Chicago. The staff is amazing and they will make sure you’re happy when you leave. Thank you again City VW!! More

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I had the most amazing experience here. The entire team was fantastic, but especially Laura Torres! I cannot recommend her enough. She is incredibly gracious and kind. She dealt with my awk The entire team was fantastic, but especially Laura Torres! I cannot recommend her enough. She is incredibly gracious and kind. She dealt with my awkward and embarrassing tears and helped me deal with my tough decision (without judgment) to pivot from a car that just was too expensive for me at the moment t something that was more practical for my budget and family. She did all of this without making me feel bad or like I didn’t deserve to be there. For that I will forever grateful. Buying a car is stressful, but my car was very old and it was time. She made this experience very pleasant and I can’t wait to work with her when I come back for my Atlas! Thank you for being you, Laura. Your kindness won’t be forgotten! More

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She was so swet and took really room care of and she pushed her best for the best deal she could aquire for us. Overall so sweet and such a kind helper! pushed her best for the best deal she could aquire for us. Overall so sweet and such a kind helper! More

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Had a wonderful experience at City VW of Chicago. Laura stayed after hours late to wait for me to drive from down state. She was kind, informative, and easy to work with. Evelyn also stayed late. Tha Laura stayed after hours late to wait for me to drive from down state. She was kind, informative, and easy to work with. Evelyn also stayed late. Thank you Laura and Evelyn More

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Had a great experience here - came in with a budget and Laura made sure to get me as close as possible with the exact car I wanted. So far, one of my favorite cars I’ve ever owned! Laura made sure to get me as close as possible with the exact car I wanted. So far, one of my favorite cars I’ve ever owned! More

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Client since 1995. While they have changed hands, I'm happy to stay with them throughout the transitions. Finally had to say bye to my 2009 beetle. Not easy, but Laura While they have changed hands, I'm happy to stay with them throughout the transitions. Finally had to say bye to my 2009 beetle. Not easy, but Laura helped to make it a bit less painful. Miss my "Frieda". But my new Taos "Shelly" and I are making friends. Also, thank you to John and Justin in the service department for being there when I needed service. Mechanics too! More

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Leasing a car in today’s market can be incredibly overwhelming — it feels like there’s so much going on behind the scenes that you don’t always get to see. I just wanted to feel confident that I was overwhelming — it feels like there’s so much going on behind the scenes that you don’t always get to see. I just wanted to feel confident that I was getting a fair price without stretching myself so thin that I couldn’t actually enjoy the car I was working so hard to get as there are not a ton of options due to inventory. I do want to be a lifelong part of the Volkswagen Family. That’s why I’m so grateful I had Laura Torres helping me for my 3rd lease through the process. She was extremely patient and understanding as I laid out all my parameters, concerns, and questions. She never rushed me or made me feel like I was asking too much. Instead, she took the time to walk me through every detail and made sure I felt informed and comfortable with each step. Her honesty, professionalism, and support made all the difference. I truly feel like I got the best deal possible, and most importantly, peace of mind. I’ll admit, I may have been a bit blunt at times, so I want to sincerely apologize for being so difficult as times — it came from a place of stress of buying a car (which the process does need to be more seamless via the industry) and wanting to make the right decision as the car market is extremely impacted by the daily economy due to COLA. Thank you, Laura — I couldn't have asked for a better experience! Go see LAURA! More

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