Laura Gonzalez | Page 2

Been a customer for 23 years which says it all. The staff has always been wonderful. The staff has always been wonderful. More

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On 01/18/2023 I leased a car from DCH Paramus Honda. My experience was beyond amazing. Kay Mercado was my sales person along and finance agent, Jerrod Hurley who were extremely profession Paramus Honda. My experience was beyond amazing. Kay Mercado was my sales person along and finance agent, Jerrod Hurley who were extremely professional, and kind. The process was fast not because I was rushed but because their transparency and professionalism put me at ease. Kay took her time to connect to the things I wanted in the car and was genuinely interested in my wants and concerns about the process. Jerrod was friendly and extremely helpful. He explained the whole process clearly and made us feel calm during a process that in my past lease was less than pleasant. The 5 Stars belong to them two (2). They are the kind of employees every dealership should have. And they are the reason why I would 100% recommend this dealership for car leasing and buying. Sadly, there was an unfortunate part to my experience, this was specifically with the Service Department. The day after I got the car, I tried lowering my back windows, unfortunately they had a horribly loud squishing sound. I called Jerrod and Kay and they were extremely attentive (proof that they are amazing). I went into the dealership and was greeted by Jerrod. The person in the Service Department was refusing to take care of me, according to her because her technicians were gone(lie), she wanted me to leave my car and send me home in an Uber, without even knowing what the problem was, remember, this is a NEW CAR. Only after we spoke to a manager did they bother to look at the car. It was determined that they needed to order a part to resolve the problem (ON A NEW CAR). They said that the part would be in Monday the 23rd. The ONLY call I received one that day and through the whole process from the Service department was on 1/23/2023 asking me to tell them how satisfied did I feel about the work they had done on my car. I told her nothing had been done and that as a matter of fact, I was still waiting to be contacted for the actual service. She then put me on hold to find out what the status was and then rudely told me I had to wait because the parts weren't there. When I asked her what her name was she said “SAM”, and spelled it out, once again rudely. Today 01/28/2023 as I felt frustrated and disappointed because they had still not called me, I called the dealership myself, I was told the part had arrived Saturday and that I needed to make an appointment. She made me the appointment for today @ 930am. I asked how I would get back to work after dropping off the car, she said "I don't know, we do not have shuttle service". I asked to speak to a manager before heading out there, she said no managers were available until 10am. It is funny that she said that because when I got there, FRANK who was very nice(reason why this review went from 1 start to 3), ordered me a Lyft to get to work and one to get back to pick up the car. I think this whole experience in the Service department would have gone better if they would have communicated efficiently and if their team were trained to treat customers with more professionalism and respect. A brand new car should not have to receive this kind of service, I was understanding of the fact that things can happen, but the service department failed in communicating and in empathizing with a customer who in reality has all the right to be upset, and instead was understanding with them. If I would have gone in there rudely and screaming at people, maybe they would have done differently, but because I was calm and waiting they thought that they could take advantage and treat me however they wanted. 100% buy your car here, but get it service somewhere else. More

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I had an Excellence Experience with DCH Paramus Honda! All the managers, specialists, and advisors in sales/service/finance department were amazingly trustworthy, polite and attentive to my needs. Honda! All the managers, specialists, and advisors in sales/service/finance department were amazingly trustworthy, polite and attentive to my needs. They went above and beyond with all my questions and concerns. I look forward to working with them again for any sales/service needs. I would highly recommend this dealership to everyone! I truly appreciate the exceptional customer service I received from Omari Addision, Laura Gonzalez, Robert Luthcke, Bruce Laga, Matthew Hunziker, and Shadi Saadeh! More

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Jerrod, Ray, Laura, and Bill were amazing! Their professional and kind services were the best services I ever received! They helped me resolve all paper work issues and some complications I had in a professional and kind services were the best services I ever received! They helped me resolve all paper work issues and some complications I had in a timely manner and they were always polite and patient all throughout. I could not have taken care of all the required documentations and some challenging tasks without their help. I give them 5 star and the best possible rating for everything and I highly recommend them for all future clients!! I truly appreciate your amazing and sincere services, Jerrod, Ray, Laura, and Bill! You are truly the best and huge asset for DCH Honda!! More

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I was in a difficult situation with a BMW I wasn't happy with I always wanted the Type R civic and Diego and his team at DCH Honda made it happen for me. I wanted a new one but they kept insisting on a cert with I always wanted the Type R civic and Diego and his team at DCH Honda made it happen for me. I wanted a new one but they kept insisting on a certified used Type R. This was the mistake of a life time. They probably just wanted the higher commission for the used one. The 2018 Blue Civic Type R was the absolute worst. I had the car with less than 20k miles and after having it for 5 months the car has been in the shop over 6 weeks. Then I called and emailed the manager Laura she asked me to bring the car to them and that they would put me in a loaner. So I made the 3 hour trip to bring the car to them and after having the car for 10 hours they did nothing to the car nor did they supply me with a car to get back home and they never called me for any update i had to wait and call them 3 times to get an update so I could get home.. I'm extremely disappointed in Honda and do yourself a favor and don't get a car here I would not trust them. To make matters worst the front desk is a joke I came here to go over paperwork and there is 5 people at the front desk and all but 1 was on their phone and no one greeted me until I had to speak up. If this is the type of service they are providing they should just shut down. These experiences were over the course of 3 different visits. More

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The call center woman called me back to tell me how to fix my issue. She went above and beyond to look up the answer. fix my issue. She went above and beyond to look up the answer. More

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Special Thanks For Manny Muhaidat our salesman he is the best I've bought two cars now from Manny Muhaidat at DCH Paramus Honda! Had a fantastic experience buying my vehicles from DCH Paramus Honda. M best I've bought two cars now from Manny Muhaidat at DCH Paramus Honda! Had a fantastic experience buying my vehicles from DCH Paramus Honda. Manny Muhaidat is great to work with. It was a one-stop-shop for all of my questions and made the car buying a worry-free experience. I also feel that I got an exceptional value and was offered a high level of customer service. Highly recommend going to Manny Muhaidat and DCH Paramus Honda if you're in the market for a new or slightly used vehicle. Also special thanks to Paul Park F & I Manager for making it an easy and fast process. More

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Mr. Frank Russo is awesome. He was very courteous and professional. He answered all my questions with ease. Mr. Russo service customer skills is above and beyond professional. He answered all my questions with ease. Mr. Russo service customer skills is above and beyond More

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Beware of these up-sellers! My 75+ year old mom took her 10+ year old Honda in because the car alarm was going off all night and she had no idea why. Instead of offering to disconnect the alarm or checking 10+ year old Honda in because the car alarm was going off all night and she had no idea why. Instead of offering to disconnect the alarm or checking her key fob for a malfunction, DCH told her she needed new door locks at the cost of $1000+! She unfortunately said yes without consulting with me first. How dare you, DCH Paramus Honda, take advantage of a senior citizen living Social Security check to Social Security check! More

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Alex was a great help . He took his time to explain everything and convince us, since we were still exploring our options. Wonderful experience.....Thank you ! everything and convince us, since we were still exploring our options. Wonderful experience.....Thank you ! More

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