Laura Brown | Page 14

continuous excellent customer service My Service Consultant, Laura Brown was awesome and gave excellent customer service! she explained what services I should have completed and when. Thi My Service Consultant, Laura Brown was awesome and gave excellent customer service! she explained what services I should have completed and when. This is my 2nd Lexus vehicle and the service has always been outstanding! More

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Very impressed with the service This is our first Lexus and we have been treated very well. We have not ever had anyone come and pick our vehicle up and return it just for an oil cha This is our first Lexus and we have been treated very well. We have not ever had anyone come and pick our vehicle up and return it just for an oil change. Then the car was cleaned inside and out even under the hood wow that is awesome service. Very happy with Westside Lexus and will be a returning customer. More

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Great Service Always quick, great service!! Car is always ready within the time given. I will not take my car anywhere else. Thank you for making the service pr Always quick, great service!! Car is always ready within the time given. I will not take my car anywhere else. Thank you for making the service process so easy! More

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All-Star Dealership This is our 3rd Lexus from Westside Lexus. We started with our first one 13 years ago and would not think of going anywhere else. Excellent profession This is our 3rd Lexus from Westside Lexus. We started with our first one 13 years ago and would not think of going anywhere else. Excellent professional service! More

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Service Excellent service, Laura was outstanding, friendly, courteous, answered all questions and helped with connection to blue tooth. Everything went well a Excellent service, Laura was outstanding, friendly, courteous, answered all questions and helped with connection to blue tooth. Everything went well and was out quickly. That is always appreciated as well as access to a loaner More

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30000 mile service Dropped my car off- lots of things at 30k service so took the courtesy car and was called when finished. Quickly taken care of and Laura Brown explain Dropped my car off- lots of things at 30k service so took the courtesy car and was called when finished. Quickly taken care of and Laura Brown explained everything and estimated the time required accurately. More

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This is not your grandfather's dealership I remember when going to the dealership for service was most unpleasant. You had to leave your car, they overcharged you, no loaners ever, and they a I remember when going to the dealership for service was most unpleasant. You had to leave your car, they overcharged you, no loaners ever, and they assumed the customer was the least educated person on the planet. No more, at least not at Westside Lexus. They have a very nice waiting area, where you can sit and read, watch TV, or work while you wait for your car. If there is a problem with the repairs that will take longer than anticipated they have loaner cars available for you. The prices are reasonable. Perhaps you could find another shop that charges less but will they treat you like a valued customer, can you wait for your car, do they have a comfortable waiting area, will they do the work right the first time? We have always dealt with Laura Brown as our service advisor. She tells us what we need and does not pad the bill with a bunch of worthless extras or unneeded work. She is very professional. When it comes time to replace our car, we know exactly where to buy the next one and all because of their service department. More

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Professional, comfortable, quick! I have found Lexus Service to the best of any service department I have ever experienced. Extremely professional, polite, and friendly. I would cert I have found Lexus Service to the best of any service department I have ever experienced. Extremely professional, polite, and friendly. I would certainly recommend this dealer to my friends. More

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Had major accident while on vacation. Check out car. My wife rear ended a pickup truck while in a rotary in Chatham, MA on July 3rd. Had to have car repaired there and transported home. Knew the radio My wife rear ended a pickup truck while in a rotary in Chatham, MA on July 3rd. Had to have car repaired there and transported home. Knew the radio wouldn't work and two front tires needed replacement but not sure what else needed attention. Westside performed a Fitness Inspection and found the replacement battery installed May 2016 by AAA improperly installed and essentially worthless. Everything else checked out OK, which was of considerable relief to my wife. More

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John Loving and Laura Brown were very attentive. I had a small water leak in my car and when I called John for assistance he immediately started the ball rolling. He had Laura contact me and I turne I had a small water leak in my car and when I called John for assistance he immediately started the ball rolling. He had Laura contact me and I turned my car in the same day and was given a loaner. My car was ready for pick-up the following day at noon. Exceptional service. Would definitely recommend Westside Lexus. Nina Parker More

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