Launi Kopa

In all of my years dealing with car dealership service departments, I have never come across a person who is as kind, compassionate, considerate, and willing to "think outside the box" as Launi is. As ser departments, I have never come across a person who is as kind, compassionate, considerate, and willing to "think outside the box" as Launi is. As service advisors go, I would never want to let her go. Sadly, in less than a year, I will be moving out of state. I wish that we could take her with us or at least clone her professionalism and understanding of our issues. More

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Had my vehicle towed in for an issue with it misfiring on #4 cylinder. I was very surprised they had an appt available on 7/13/2026 at 130pm. I was able to get my car towed and it arrived onsite at 1019am 7/ #4 cylinder. I was very surprised they had an appt available on 7/13/2026 at 130pm. I was able to get my car towed and it arrived onsite at 1019am 7/13/2026. At 4pm on the same day I reached out for a status. They told me I did not respond to a text to acknowledge working on the vehicle. Told them I did not get a text and immediately they sent me the text. I acknowledged it and just figured something went wrong and it work itself out. The next day, 7/14, I reached out in the morning and was told since it was next in line to get in. I asked when I would know what is wrong. The woman I spoke to said it will take a couple days for them to contact me. I am confused....next in line but then it will take couple days. Why is that. I got the answer we are very busy here and people have called off. Still I am confused I am next in line but it will take a couple days to get back to me. I wait until the afternoon to check again, I called and this time I was told that they are contacting Enterprise. I asked why and they stated they don't have a vehicle. Told the lady that I wasn't looking for a vehicle and then she put me on hold and told me that I am next in line. Learning here that the standard answer here is you are next in line. In the late afternoon I called back and this time Steve answered the phone. I explained the same thing to him and he told me I don't have an appt so get it in when he can. I tried to explain that I had an appt on Monday. Okay, I will just try the next day. Today, 7/15 I called again and was told we will call you when the car gets in. I don't have faith in them calling me because they did not call me when they had an issue with the appt and it took me to call to find out they sent the wrong text. Clearly the service department is understaffed and just do what they need to get people off the phone. This is the reason I stopped going there for service because it was terrible and I take it to my local garage. Since this was a warranty item (I believe) I am stuck taking it to the dealer. If I would have known all of this I would have taken it to the garage near my house to get checked. Now that it is towed, I am stuck without a vehicle and can't get an answer when it will get in. Willing to update my review at a later time when I finally get someone to be honest with me. Steve was the most honest with I am going to get it in as fast as I can. The others....next in line....okay, that is not being truthful. More

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Great job as always. Keep up the good work over there. Continue to be positive Keep up the good work over there. Continue to be positive More

by FSU9993 Verified Customer Verified Customer

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As always Dickson City Hyundai has my best interest at heart. Thank you so much still getting used to a shift again but glad I have one.I really didn’t like the new one. heart. Thank you so much still getting used to a shift again but glad I have one.I really didn’t like the new one. More

by LOLLYVERN Verified Customer Verified Customer

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I have bought atleast 6 vehicles over the last 10 years and John has been the best to work with. I will continue to go directly to him when both of my leases are up. and John has been the best to work with. I will continue to go directly to him when both of my leases are up. More

by John Muta Verified Customer Verified Customer

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We purchased a 2023 Palisade last year, trading in our 2023 Santa Cruz as they requested. Our sales person was Jordan and he was great while we were buying the car. We went back this year because my wife’ 2023 Santa Cruz as they requested. Our sales person was Jordan and he was great while we were buying the car. We went back this year because my wife’s car, which was a lease, a Hyundai 2020 Ioniq. We did purchase the car in New York, and we did go back to the dealer in New York to buy out my lease, but decided we live here in PA so felt maybe we would give the business to Dickson city Hyundai. After a very long, wait, Jordan came back with a quote that would’ve cost us $3000 more than the price of the car because that’s the way they do it in Pennsylvania. We asked for the manager he came over and told us that that’s the way it’s done in Pennsylvania. The car needs to have a full inspection and it would cost that much money to do the inspection and if we don’t like it, we were to contact our senator. We went back to the dealer in New York for the purchase of our lease. People were respectful and attentive, and it only cost $300 more than the purchase price of the car. That was the first issue. Today we went down there because our New Palisade had a sunroof shatter on us on Monday. I called yesterday and they told us we had to go down and leave the car for two weeks because it’s a first come first serve basis. So we drove down there today to.Launi and another man, I think may have been the manager. I’m not sure. They told us they couldn’t guarantee that Hyundai would warranty the glass and a loaner car for the period of time that it takes for them to fix our car. They were both quite rude so of course my husband, got agitated at the rudeness and kept asking questions why they couldn’t find out why they couldn’t find out. I even asked them if they could have someone expedite by calling Hyundai customer care and find out if things were covered so we know before we come down if we have to come in two cars or one car. They said they couldn’t do that. So of course, my husband got more agitated. The man that was we were dealing with was, also getting agitated with us and started an argument with my husband outside, actually even took his jacket off as if he was going to fight. We had an appointment scheduled for a month from now July 18Th. When we got home, we live a half hour to 40 minutes away from the dealer, we got a phone call from Dickson city Hyundai telling us that we are not allowed to come back to that dealer. So while we were home, I called Hyundai customer care and they informed me that because the car is a 2023. It’s less than five years and less than 60,000 miles of course we are covered. These people at Dickson city Hyundai could not have made that phone call for us. I will never, recommend anybody going to this dealer. We are going to another dealer that is treated us kind and with respect that we have never received at Dickson city Hyundai. More

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2 thumbs down for their pathetic service department. I wish I could give this place 0 stars. Won’t recommend ever! Will report my poor experience to the BBB and attorney general. Im surprised with all I wish I could give this place 0 stars. Won’t recommend ever! Will report my poor experience to the BBB and attorney general. Im surprised with all of their very negative reviews and testimonies people aren’t boycotting right in front of their dealership. Hmmm??? More

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This dealership is the worse to deal with all the time. I bought I car two years ago which the engine was going around 90,000 miles even though take care of the car to the fullest. When I traded it in, I w I bought I car two years ago which the engine was going around 90,000 miles even though take care of the car to the fullest. When I traded it in, I was told there was minor accidents that were covered up. Also the service department doesn’t know anything either. They never have assistance to get a rental since your car might sit there for about a week before they even look at it. I will never buy or step foot on this property ever again. I recommend stay away More

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Where do I start. This is for the mechanical side of things. On Nov.6 our car got totaled there for failing to start. They had my car From Nov all the way until Dec 11 This is for the mechanical side of things. On Nov.6 our car got totaled there for failing to start. They had my car From Nov all the way until Dec 11. We called every week for an update and it was always an excuse. They are low on mechanics and etc. So When they finally looking at my car on Dec 11th ..they quoted me 900 almost 1000 to get it fix. Me and my husband was upset for one its been there over a month and two $900 almost $1000 is alot of money especially during the holidays season. So we ask to talk to dustin the manager, he explained why everything was that much and we will call him in a couple days to figure out what we going to do. Fast forward to Dec 18th. We made a car payment for our car note and our car note people called us and told us our car was repossessed because Hyundai dealership told them we went into their office in person yelling and raising xxxx . Saying we not paying them for anything and etc. which is A COMPLETE LIE. They never seen me or my husband in person not one time. Not one time we said we wasn’t gonna pay that. So now we got to pay 700 to almost 800 to get my car out the pound and get STILL GET THE CAR FIXED. Im in so much disbelief on Hyundai, im disgusted. The worst experience of my life! More

by Cj Verified Customer Verified Customer

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Had to have an engine replaced, which took a little over 4 months (engine on back order). Service personnel were pleasant, understanding, respectful, kept me updated, helped me get a rental car (covered by 4 months (engine on back order). Service personnel were pleasant, understanding, respectful, kept me updated, helped me get a rental car (covered by Hyundai), and ease of rental return. My only minor complaint was that I was not verbally informed to return rental full of gas and received a surprise credit card charge of $159 for approximately 10 gallons of gas. Yes! $15/gallon! More

by Travelmom Verified Customer Verified Customer

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