Lance Wilson

The dealership made sure I was happy with my car. But after I bought it, I got a weird phone call from someone who said they were from Norm Reeves Mazda, and they had the financial institution on the But after I bought it, I got a weird phone call from someone who said they were from Norm Reeves Mazda, and they had the financial institution on the phone with them, and there was something about my owing a balance on my trade-in. I told them they shouldn’t be calling me about that without already knowing the answer and that it alarmed me that they were calling. When I called the dealership I left message after message after message to find out xxx. This phone call was about and never heard back. So that’s why Lance only gets three stars and the dealership only gets four stars. The car is fine. More

by david@shannonink.com Verified Customer Verified Customer

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Albeit coming informed about what price to buy the new car and what is my bottom dollar for my trade and then informing them that this is the deal and no negotiations, they wanted to do the typical waste car and what is my bottom dollar for my trade and then informing them that this is the deal and no negotiations, they wanted to do the typical waste my time process of negotiating. I walked out and then conducted my business via email and they finally caught on. Then I had to wait forever to give them my money with the finance manager. Then the dealer prep was awful by not checking the car as I found wheel scratches and bumper scratches. They at least gave me a loaner car while I waited. A week later they delivered my new car with wheel scratches still so it went back. It took so long because sales did not dictate to service what needed to be done and service did it their way. Three days later they finally delivered the new car with about 300 miles on it. But Hiley was worse so I stayed with Norm. I don't think it was my sales person but their management. More

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A really great experience. Mike, Lance, and Brian were all extremely friendly and helpful. It took a while because it was busy but they ensured me that they'd keep the place op Mike, Lance, and Brian were all extremely friendly and helpful. It took a while because it was busy but they ensured me that they'd keep the place open long enough to get the deal done! No shady business tactics, really up front and honest. More

by Gavin Verified Customer Verified Customer

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The dealership was great to work with and they had the car I was interested in on the lot. car I was interested in on the lot. More

by Ken Verified Customer Verified Customer

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I’m and long time customer and the dealership and the Mazda service center take excellent care of their customers. Mazda service center take excellent care of their customers. More

by amwilliams75 Verified Customer Verified Customer

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