Lance Smith
Lance Smith at Lithia Hyundai of Reno
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Lance Smith

Service Advisor

Lithia Hyundai of Reno

2620 Kietzke Lane
Reno, NV 89502

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4.8
717 Reviews
4.8

717 Reviews

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717 Reviews of Lance Smith

June 25, 2024

Dealership Rating
Employee Rating

I use the dealership because of Lance and Dan. They are honest and trustworthy, know excellent customer service. More

by lindatyson1945
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Dan Dumham

June 20, 2024

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Polite people who were very helpful. Took their time with me and made me feel comfortable. More

by Tcerda2003
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Recommend Dealer
Yes
Jun 21, 2024

Lithia Hyundai of Reno responded

Hello there! Thank you for choosing Lithia Hyundai of Reno. We truly appreciate your support and hope to see you again down the road.

June 17, 2024

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Fantastic service this time around. Car got fixed under warranty and got a loaner while I waited. Thanks guys! More

by bennie
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Recommend Dealer
Yes
Jun 18, 2024

Lithia Hyundai of Reno responded

Bennie, we're glad to hear you had a great experience with our service team at Lithia Hyundai of Reno. Thanks for the review!

June 15, 2024

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Lance was great. Robert the tech was great! These two guys need raises! They’re amazing. Overall great experience. More

by ramirezy13
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Recommend Dealer
Yes
Jun 17, 2024

Lithia Hyundai of Reno responded

Thanks for the fantastic feedback! We're delighted to hear that Lance and Robert made your experience at Lithia Hyundai of Reno exceptional. We'll be sure to pass along your praise!

June 13, 2024

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Lance Smith is an asset to the company and is great at customer service. Thank you all you do Lance. More

by dpeterson0711
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Recommend Dealer
Yes
Jun 13, 2024

Lithia Hyundai of Reno responded

Thank you for the review! Lance will be thrilled to hear that you enjoyed your visit. Until next time, safe travels!

June 06, 2024

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Lance is the reason I go to this dealership. He is quick to respond and is very accommodating. More

by HOLLYH79
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Recommend Dealer
Yes

Other Employees Tagged: Robert Thomas

Jun 06, 2024

Lithia Hyundai of Reno responded

Thank you for the positive review! We truly appreciate your support. Until next time, safe travels!

June 06, 2024

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Lance and the rest of the team are always very helpful and keep my service on track. Great team More

by 279JBUNCE
Service Price Transparency
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Recommend Dealer
Yes
Jun 06, 2024

Lithia Hyundai of Reno responded

Thank you for the review! We appreciate your support. We will be sure to pass along your kudos to Lance and the Lithia Hyundai of Reno team. Until next time, safe travels!

June 04, 2024

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20 year customer always happy with service from service department thank you as always thanks More

by Jo Williams
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Recommend Dealer
Yes

Other Employees Tagged: Anthony shuttle driver

Jun 06, 2024

Lithia Hyundai of Reno responded

Thank you for your 20 years of support! The Lithia Hyundai of Reno team looks forward to continuing our relationship!

June 03, 2024

Dealership Rating
Employee Rating

ALL THE PEOPLE WE WORKED WITH HAVE BEEN EXTREMELY HELPFUL AND VALUABLE.. IAm curious about the trailer harness for the hitch on my Santa Fe that I paid v for More

by DANDOESNTKNOWWHATGMAILIS
Service Price Transparency
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Recommend Dealer
Yes
Jun 04, 2024

Lithia Hyundai of Reno responded

We're delighted to hear that our team at Lithia Hyundai of Reno has been helpful! For questions about the trailer harness for your Santa Fe, please reach out directly and we'll be happy to assist. Thanks for choosing us!

May 30, 2024

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Employee Rating

I have had a overall great experience. Lance Smith provide a great service and he is awesome service rep. And he is why I give you 5 stars. But there is a sales rep there named Matt. Very More

by Will Vass
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Drea McGiffin, Dan Dunham, Gaby Temprano , Matt Franceschini, Attilio Ravo

Jun 03, 2024

Lithia Hyundai of Reno responded

Will, thank you for sharing your experience. We're glad to hear Lance provided great service at Lithia Hyundai of Reno, but we're sorry to learn about your initial sales interaction. Your feedback is important and will be addressed internally. Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

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