Lacey Williams
Lacey Williams at Birmingham Luxury Motors

Lacey Williams

Service Manager

Birmingham Luxury Motors

190 Vulcan Rd
Birmingham, AL 35209

Contact Me
4.5
12 Reviews

Dealership Experience

4 yrs, 3 mos

Industry Experience

4 yrs, 3 mos

4.5

12 Reviews

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12 Reviews of Lacey Williams

August 06, 2025

Dealership Rating
Employee Rating

My experience with Birmingham Luxury Motor started off positive, but it quickly went downhill. After the purchase, several basic functions on the vehicle stopped working. When I reached out for help, gett More

by Anquinettah
Recommend Dealer
No

Other Employees Tagged: Andy

Aug 09, 2025

Birmingham Luxury Motors responded

We're sorry to hear about your service experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.

April 02, 2025

Dealership Rating
Employee Rating

Lacey has been awesome and super helpful for my situation. She has gone above and beyond and I very much appreciate her. More

by HAYEMMAHAY
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Apr 02, 2025

Birmingham Luxury Motors responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Birmingham Luxury Motors, we look forward to having you as a valued customer for many years to come! Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.

December 23, 2024

Dealership Rating
Employee Rating

Thank you for a pleasant experience in purchasing my 2018 Tesla Model 3. I didn't wait long on my paperwork and I feel as if I got a fair price on this vehicle. More

by Vinsongermain
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lance Johnson , Kenneth Valiente-Sanchez

Dec 27, 2024

Birmingham Luxury Motors responded

Thank you for choosing Birmingham Luxury Motors. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope you enjoy your new Tesla! Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.

December 07, 2024

Dealership Rating
Employee Rating

I recently had the pleasure of working with Jadarrien at Birmingham Luxury Motors, and I can confidently say it was one of the best car-buying experiences I’ve ever had. From start to finish, Jadarrien went More

by aaron.d.watts
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 09, 2024

Birmingham Luxury Motors responded

Thanks, Aaron, for sharing about your experience with Birmingham Luxury Motors. We appreciate your business and hope to see you again soon! Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.

October 01, 2024

Dealership Rating
Employee Rating

We had a great experience with the staff at Birmingham Luxury Motors. We have now purchased our last two vehicles at this location and can’t say enough great things about how we were treated and the prof More

by jth.rolltide
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lance Johnson, Jimmy Adams, Andy Louima , Wesley Luster

Oct 02, 2024

Birmingham Luxury Motors responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Birmingham Luxury Motors! Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.

May 07, 2024

Dealership Rating
Employee Rating

Tanya was the best! ! She was prompt, easy to get ahold of and kept me in the loop every step of the way. Tanya made it extremely easy to purchase from out of state comin More

by Mark
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tanya Shelby

May 07, 2024

Birmingham Luxury Motors responded

Mark, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Tanya and our team, and we look forward to working with you again. Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.

April 11, 2024

Dealership Rating

Lacey was amazing, working Tesla to resolving technical issues with transferring ownership for the vehicle we purchased. Went above the call of duty. Thanks More

by Vince
Recommend Dealer
Yes
Apr 12, 2024

Birmingham Luxury Motors responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Lacey! If there is anything else we can do to assist you, Vince, please do not hesitate to let us know. We are always happy to help! Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.

March 05, 2024

Dealership Rating
Employee Rating

Tanya was absolutely amazing! ! She made our purchase process super easy!! You will be satisfied! More

by Andra Griffin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lance Johnson, Mary Smith , Whitney Roper, Tanya Shelby

Mar 05, 2024

Birmingham Luxury Motors responded

Thanks for sharing about your experience with Birmingham Luxury Motors. We appreciate your business, Andra, and hope to see you again soon! Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.

September 08, 2023

Dealership Rating
Employee Rating

Could not say enough great things about buying from BLM. There were some issues, but Lacey in service is AMAZING! Unparalleled when it comes to customer service, and that says a lot about a dealership. Buyi More

by Cody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 11, 2023

Birmingham Luxury Motors responded

Cody, Thank you for your very kind review. Lacey and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Birmingham Luxury Motors. Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.

November 08, 2021

Dealership Rating
Employee Rating

Kali is trustworthy, caring, she listens, and communicates clearly. I recommend her to any and everyone. She’s the best! More

by LV
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kali Verzone , Michael Mcgraw

Nov 09, 2021

Birmingham Luxury Motors responded

It's great to hear that Kali was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Birmingham Luxury Motors! Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.

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