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Lacey Pfannenstiel
Lacey Pfannenstiel at Robert Brogden Buick GMC

Lacey Pfannenstiel

Service Advisor

Robert Brogden Buick GMC

1500 E Santa Fe St
Olathe, KS 66061

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4.9
85 Reviews
4.9

85 Reviews

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85 Reviews of Lacey Pfannenstiel

January 20, 2026

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Employee Rating

Jimmy carpenter went above and beyond to help me at Brogden GMC great people there More

by CHRISTOP8031
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jim Self, Terrie Horton, Jimmy Carpenter, David Blackburn, Cedric Mayberry, Matt Hoover, Angela Alvarez, Jimmy Stateler, Katie Terry

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Jan 20, 2026

Robert Brogden Buick GMC responded

Thank you for your kind words, Christop! We're thrilled to hear that Jimmy went above and beyond to assist you at Robert Brogden's Olathe Buick GMC. Our team strives to provide excellent service, and it's wonderful to know that you had a great experience. We look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

January 20, 2026

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Employee Rating

Best I have ever delt with Jimmy carpenter went above and beyond the whole experience went 100% better than I ever thought More

by CHRISTOP8031
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Terrie Horton, Jimmy Carpenter, Cedric Mayberry, Matt Hoover, Jimmy Stateler, Katie Terry

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Jan 20, 2026

Robert Brogden Buick GMC responded

Thank you for your wonderful review, Christop! We're thrilled to hear that your experience with Jimmy at Robert Brogden's Olathe Buick GMC exceeded your expectations. We take pride in providing exceptional service, and it's great to know that Jimmy went above and beyond for you. We appreciate your kind words and hope to see you again soon! Sincerely, The Robert Brogden Buick GMC Team

January 10, 2026

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Employee Rating

They took good care of my vehicle and correctly diagnosed the issue and promptly fixed it. More

by greggpfister
Recommend Dealer
Yes

Other Employees Tagged: David Blackburn, Cedric Mayberry, Matt Hoover, Angela Alvarez, Jimmy Stateler, Katie Terry

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Jan 10, 2026

Robert Brogden Buick GMC responded

Thank you, Gregg! We're happy to hear you had a great experience with the service team at Robert Brogden's Olathe Buick GMC. It's great to know that we were able to take care of your vehicle and resolve the issue promptly. We appreciate your feedback and look forward to assisting you again. Sincerely, The Robert Brogden Buick GMC Team

January 07, 2026

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Great group of people. Fast and easy. In and out in minutes. They have been my preferred GMC dealer for over 20 years. More

by MMORRISON239
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Paul Levin, Jimmy Carpenter, Jimmy Stateler

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Jan 08, 2026

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you had a fast and easy experience at Robert Brogden's Olathe Buick GMC. It's fantastic to know that we've been your preferred GMC dealer for over 20 years. We truly appreciate your loyalty and look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team

December 26, 2025

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Service was prompt and the process was straight forward for a recall item review. thanks! More

by bob.bishopku
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cedric Mayberry, Matt Hoover, Jimmy Stateler, Katie Terry

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Dec 26, 2025

Robert Brogden Buick GMC responded

Thank you for your kind words, Bob! We’re glad to hear that your recall service was prompt and straightforward at Robert Brogden's Olathe Buick GMC. Your feedback is greatly appreciated, and we look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

December 26, 2025

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Employee Rating

Great people and service on my new GMC. Lacy went out of her way to take care of me More

by leighs015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 26, 2025

Robert Brogden Buick GMC responded

Thank you for your positive review! We're glad to hear that you had a great experience with our team at Robert Brogden's Olathe Buick GMC, especially with Lacy. We appreciate your kind words and look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team

December 24, 2025

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Employee Rating

Did a good job managing my repair when the part was not available and on back order from GM. Got me a rental until the part came in. More

by snydermwdbq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 24, 2025

Robert Brogden Buick GMC responded

Thank you for your positive review! We're glad to hear that we could manage your repair effectively and provide you with a rental while waiting for the part. At Robert Brogden's Olathe Buick GMC, we strive to ensure our customers have a smooth experience. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

December 16, 2025

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Employee Rating

Dealership did a good job and got me scheduled and serviced in a timely fashion. More

by WILLIAMPBRYAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cedric Mayberry, Matt Hoover, Jimmy Stateler, Katie Terry

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Dec 16, 2025

Robert Brogden Buick GMC responded

Thank you for your kind words, William! We're pleased to hear that you had a positive experience with us at Robert Brogden's Olathe Buick GMC. Timely service is our priority, and we appreciate you taking the time to share your feedback. We look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

December 09, 2025

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Employee Rating

Lacy was great to work with. Clear communication, friendly, and professional throughout the entire service visit. More

by dustineverett.de
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 09, 2025

Robert Brogden Buick GMC responded

Thank you for your feedback, Dustin! We're glad to hear that Lacy provided great service during your visit. Clear communication and professionalism are key values at Robert Brogden's Olathe Buick GMC, and we appreciate you taking the time to share your experience. We look forward to seeing you again! Sincerely, The Robert Brogden Buick GMC Team

December 06, 2025

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Employee Rating

Fast and good service I like the customer so much . wait area need little more space More

by Melaberi8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 07, 2025

Robert Brogden Buick GMC responded

Thank you for your feedback! We're glad to hear you enjoyed our fast and good service at Robert Brogden's Olathe Buick GMC. We appreciate your suggestion regarding the wait area and will certainly take it into consideration. We look forward to seeing you again! Sincerely, The Robert Brogden Buick GMC Team

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