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Lacey Pfannenstiel

Overview Reviews (41) Inventory (481)

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Lacey Pfannenstiel

Service Advisor

Robert Brogden Buick GMC

1500 E Santa Fe St
Olathe, KS 66061

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4.8

41 Reviews

Overview Reviews (41) Inventory (481)

4.8

41 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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41 Reviews of Lacey Pfannenstiel

June 27, 2025

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Employee Rating

I was able to get a quick appointment and the work was finished on a timely basis finished on a timely basis More

by LHICKS909

Verified Customer

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Recommend Dealer

Yes

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Jun 27, 2025 -

Robert Brogden Buick GMC responded

Thank you for your review! It's great to hear you had a positive experience with the quick appointment and timely service at Robert Brogden's Olathe Buick GMC. We appreciate your feedback and look forward to seeing you again for any future needs. Sincerely, The Robert Brogden Buick GMC Team

June 26, 2025

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Organised, polite and great to work with. Definitely plan to continue using them as my primary dealer. Definitely plan to continue using them as my primary dealer. More

by mlay8074

Verified Customer

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Workmanship

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Recommend Dealer

Yes

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Jun 27, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful feedback! We're thrilled to hear you found our team at Robert Brogden's Olathe Buick GMC to be organized and polite. It’s great to know you plan to continue using us as your primary dealer. We look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team

June 21, 2025

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I had great and fast service for my oil change and tire rotation. I was helped by two very competent service representatives. rotation. I was helped by two very competent service representatives. More

by blamb510

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matt Hoover

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Jun 21, 2025 -

Robert Brogden Buick GMC responded

Thank you so much for the fantastic review! We're happy to hear you received quick and reliable service for your oil change and tire rotation at Robert Brogden's Olathe Buick GMC. Our team takes pride in getting the job done right, and it means a lot to know their efforts were appreciated. We look forward to seeing you again next time! Sincerely, The Robert Brogden Buick GMC Team

June 19, 2025

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Employee Rating

Lacey was great to work with. . I was able to get in and out in a reasonable time. . I was able to get in and out in a reasonable time. More

by G_ard4@yahoo.com

Verified Customer

Recommend Dealer

Yes

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Jun 19, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear about your positive experience with Lacey at Robert Brogden's Olathe Buick GMC. We're glad that you were able to get in and out in a timely manner. We appreciate your feedback and hope to see you again soon! Sincerely, The Robert Brogden Buick GMC Team

June 15, 2025

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Very fast and friendly service from this dealership. Would highly recommend to others seeking vehicle service work. Would highly recommend to others seeking vehicle service work. More

by grexhoggatt

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cedric Mayberry, Matt Hoover, Jimmy Stateler, Katie Terry

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Jun 15, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful feedback! We’re thrilled to hear that you experienced fast and friendly service at Robert Brogden's Olathe Buick GMC. Your recommendation means a lot to us. We look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team

June 12, 2025

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Withholding my title after repeated good faith attempts to pay my down payment and the staff’s inability to process it is potentially illegal. Steps to retrieve the title will be taken. to pay my down payment and the staff’s inability to process it is potentially illegal. Steps to retrieve the title will be taken. More

by brandon

Verified Customer

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Recommend Dealer

Other Employees Tagged: Terrie Horton, David Blackburn, Angela Alvarez

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Jun 12, 2025 -

Robert Brogden Buick GMC responded

Thank you for sharing your concerns with us, Brandon. We understand how important your title is, and we take these matters seriously at Robert Brogden's Olathe Buick GMC. We appreciate your feedback and would like to discuss this further. Please contact us directly so we can learn more about your experience and assist you in resolving this issue. Your satisfaction is important to us. Sincerely, The Robert Brogden Buick GMC Team

June 11, 2025

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Employee Rating

Took care of my car while it was getting fixed and did a great job keeping me up to date as it did take longer than usual due to supply issues. Very friendly and nice. great job keeping me up to date as it did take longer than usual due to supply issues. Very friendly and nice. More

by krystianeperez

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Katie Terry

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Jun 11, 2025 -

Robert Brogden Buick GMC responded

Thank you for your kind review, Krystiane! We're glad to hear that we kept you updated during the repair process and that our team made your experience friendly and pleasant. If you need anything in the future, please don’t hesitate to reach out to us at Robert Brogden's Olathe Buick GMC. We look forward to seeing you again! Sincerely, The Robert Brogden Buick GMC Team

June 11, 2025

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Service was great and would be back again for another appointment . The guest area was clean and there are free snacks/drinks! appointment . The guest area was clean and there are free snacks/drinks! More

by theiling86

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cedric Mayberry, Matt Hoover, Jimmy Stateler, Katie Terry

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Jun 11, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience at Robert Brogden's Olathe Buick GMC. It’s always our goal to provide a clean and comfortable environment with added perks like snacks and drinks. We look forward to seeing you again for your next appointment! Sincerely, The Robert Brogden Buick GMC Team

June 10, 2025

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Employee Rating

Excellent service. Good communication on details of the problem and timing of the repair. Thank you Good communication on details of the problem and timing of the repair. Thank you More

by vincenthorst

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Katie Terry

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Jun 10, 2025 -

Robert Brogden Buick GMC responded

Thank you for your kind words, Vincent! We appreciate you taking the time to share your positive experience with us at Robert Brogden's Olathe Buick GMC. It's great to hear that you received excellent service and clear communication regarding your repair. We look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

June 07, 2025

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Employee Rating

I took my new 2025 truck in to have the driver seat motor replaced under warranty. Lacey got it right in. She checked after about 1/2 hour and was told it will take most of the day. She arranged for me to ge replaced under warranty. Lacey got it right in. She checked after about 1/2 hour and was told it will take most of the day. She arranged for me to get a ride home. Truck was repaired and working great. Service did a great job. More

by Rick Pillege

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

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Jun 07, 2025 -

Robert Brogden Buick GMC responded

Thank you, Rick, for your wonderful review! We're thrilled to hear that Lacey provided you with excellent service while getting your new 2025 truck's seat motor replaced. It's great to know that the repair was completed efficiently and that you're happy with your truck's performance. We appreciate your kind words and hope to see you again at Robert Brogden's Olathe Buick GMC for any future needs! Sincerely, The Robert Brogden Buick GMC Team

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