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Lacey Pfannenstiel
32 Reviews
32 Reviews
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32 Reviews of Lacey Pfannenstiel
June 07, 2025
I took my new 2025 truck in to have the driver seat motor replaced under warranty. Lacey got it right in. She checked after about 1/2 hour and was told it will take most of the day. She arranged for me to ge replaced under warranty. Lacey got it right in. She checked after about 1/2 hour and was told it will take most of the day. She arranged for me to get a ride home. Truck was repaired and working great. Service did a great job. More
by Rick Pillege
Verified Customer
June 07, 2025
Jimmy Carpenter is definitely the guy to go see if you’re in the market for a new vehicle or used vehicle. He has been helping my family and I for the last 17 years with all vehicle needs and he is second to in the market for a new vehicle or used vehicle. He has been helping my family and I for the last 17 years with all vehicle needs and he is second to none. More
by JimmyAcura
Other Employees Tagged: Jim Self, Terrie Horton, Paul Levin, David Blackburn, Cedric Mayberry, Matt Hoover, Angela Alvarez, Jimmy Stateler, Katie Terry , JIMMY CARPENTER
June 06, 2025
Jimmy, Tim, Paul, Ryan, and Lacey were very helpful in making this a very smooth transaction. Exceptional team at Robert Brogden’s GMC! making this a very smooth transaction. Exceptional team at Robert Brogden’s GMC! More
by Rob H
Other Employees Tagged: Ryan O'Connor, Paul Levin, Tim Lewis, Jimmy Carpenter
May 30, 2025
Jimmy in Sales and Jimmy in Service are both quite the dynamic duo. Always have a great experience every time I go in for service. Really appreciate these guys. Thank you so much. dynamic duo. Always have a great experience every time I go in for service. Really appreciate these guys. Thank you so much. More
by JimmyAcura
Other Employees Tagged: Jim Self, Terrie Horton, Paul Levin, David Blackburn, Cedric Mayberry, Matt Hoover, Angela Alvarez, Jimmy Stateler, Katie Terry , Jimmy Carpenter
May 28, 2025
Sales was great. The sale price was very good. Trade amount was just okay but won’t complain. Finance was good but a little pushy on extended warranty. Finance did no The sale price was very good. Trade amount was just okay but won’t complain. Finance was good but a little pushy on extended warranty. Finance did not lay out and go over all the numbers. I should have insisted so my fault. All in all I would for sure buy again from Robert Brogden. More
by Rick Pillege
Other Employees Tagged: Terrie Horton, Ryan O'Connor
May 17, 2025
Fast service, wasn’t pressured into any additional services that were unnecessary. Will continue to use this service department services that were unnecessary. Will continue to use this service department More
by JAWHITT1
Other Employees Tagged: Katie Terry
May 14, 2025
Service department acted in very deceiving manner. an oil change turned into a $1000 service. an oil change turned into a $1000 service. More
by willrock0
Other Employees Tagged: Cedric Mayberry, Matt Hoover, Jimmy Stateler, Katie Terry
May 14, 2025
The whole Service team did a phenomenal job. The Service Manager in particular, Dave, took excellent care of my needs and I sincerely appreciate it. The Service Manager in particular, Dave, took excellent care of my needs and I sincerely appreciate it. More
by JimmyAcura
Other Employees Tagged: Cedric Mayberry, Matt Hoover, Jimmy Stateler, Katie Terry
May 14, 2025
Lacey did a FANTASTIC job. Five stars is not enough. Lacey was professional, polite and efficient. I normally put visiting auto dealers right up there with the DMV and denti Five stars is not enough. Lacey was professional, polite and efficient. I normally put visiting auto dealers right up there with the DMV and dentists. Lacey changed my mind for Brogden. I hope my truck does not need service again, but if it does I won't dread taking it in. More
by knoxd1
Other Employees Tagged: Sam Skid
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