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Lacey Pfannenstiel
57 Reviews
57 Reviews
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57 Reviews of Lacey Pfannenstiel
August 23, 2025
This dealership goes above and beyond with every aspect of buying a car. I am a returning customer and that is for a reason. They listen to what u want and help u find. They want u to be happy with your pu of buying a car. I am a returning customer and that is for a reason. They listen to what u want and help u find. They want u to be happy with your purchase. The process is very pleasant and quick considering other dealer experiences we have had. They take car of u from buying to the all service and then the circle again of when u buy your next one. Very exceptional. Great job Brogden. Keep up your style. More
by Carlandtracy
Verified CustomerOther Employees Tagged: Paul Levin, Jimmy Carpenter, David Blackburn, Angela Alvarez
August 16, 2025
Diagnostic information was relayed accurately and honestly. While there for repair, recall information was checked proactively and resolved in a well-coordinated manner. Lacey made all this as easy a honestly. While there for repair, recall information was checked proactively and resolved in a well-coordinated manner. Lacey made all this as easy as possible for us. Lacey is amazing! More
by big622
August 10, 2025
I believe Lacey is a top tier service advisor and I NEVER have a bad experience with her. have a bad experience with her. More
by cedricmayberry
Other Employees Tagged: Jim Self, David Blackburn, Cedric Mayberry, Matt Hoover, Jimmy Stateler, Katie Terry
August 01, 2025
Great Customer Service last minute oil change they make it happen with no problem. I went to two different dealerships and they were too busy and couldn’t squeeze me in came right over to this one and they it happen with no problem. I went to two different dealerships and they were too busy and couldn’t squeeze me in came right over to this one and they made it happen.Will be back More
by johndaguanno
Other Employees Tagged: Katie Terry
July 31, 2025
Cedric provided excellence service. I truly appreciate his professionalism. He is one of a kind. I truly appreciate his professionalism. He is one of a kind. More
by cedricmayberry
Other Employees Tagged: Jim Self, David Blackburn, Cedric Mayberry, Matt Hoover, Jimmy Stateler, Katie Terry
July 24, 2025
Extremely respectful, straightforward and honest people here. Came for just a quick oil change and was in and out. here. Came for just a quick oil change and was in and out. More
by HUNTER04
Other Employees Tagged: Cedric Mayberry, Matt Hoover, Jimmy Stateler, Katie Terry
July 23, 2025
I've only had my truck serviced at Robert Brogden, their team has always been courteous and professional. Lacey was awesome, continued to update me as the service progressed and also kept me informed since team has always been courteous and professional. Lacey was awesome, continued to update me as the service progressed and also kept me informed since it took a little longer than expected. She clearly explained all of the upcoming recommended services and provided a complete quote so I can accurately budget the next appointment. Thanks for another comfortable experience! More
by jasoncarley668
July 19, 2025
My issue and frustration is with GMC manufacturing as they continue to build and service products with parts known to be faulty; an absolute mess. However, Lacey, Matt and Robert Brogden GMC service did they continue to build and service products with parts known to be faulty; an absolute mess. However, Lacey, Matt and Robert Brogden GMC service did a great job navigating the issues to the best of their ability. Good communication with good follow ups. It’s important to differentiate between those that cause the problems and those that fix them. Their service department has been solid over the last two years in my opinion and experience. More
by HUTCH_BUILD
Other Employees Tagged: Matt Hoover
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