LaToya Tenton

On Friday, February 20, 2026, at approximately 7:15 am, I took my vehicle in for service at Zeigler Infiniti of Orland Park for an oil change and to address some rattling noise on the driver’s side in the re took my vehicle in for service at Zeigler Infiniti of Orland Park for an oil change and to address some rattling noise on the driver’s side in the rear. At approximately 9:25 am, Robert Garcia, Lead Shop Foreman, approached me and said, “I have some bad news. The noise that you are hearing is coming from your undercarriage, which is completely rusted out in the rear and in some areas in the front. To repair your vehicle would start at $3,000 and could go up to $7,000 depending on what was found during dissembling. Since your car is a 2011 with 210,000 miles on it, it would not be worth the repair. I can’t even weld anything together due to the severeness of the rust and it’s just a matter of time before things start falling off of the vehicle.” He then sent pictures and a video to my email. I began servicing my vehicle with Zeigler Infiniti of Orland Park on February 24, 2017. My last service date was on December 10, 2025. During this time frame, my vehicle has been serviced numerous times, and it has never been brought to my attention regarding the rusting away of my undercarriage. Isn’t that the purpose of regular maintenance? The rust did not appear overnight; it has been a gradual process that should have been noticed by the technicians to avoid the situation that I now face. THIS IS NEGLIGENCE!!! More

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Michael was very helpful and the service did not take long. I came in due to the recal. long. I came in due to the recal. More

by MYKETAH Verified Customer Verified Customer

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Same professional services with new merger. I will continue to use the Infinity services in Orland. I will continue to use the Infinity services in Orland. More

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Tentative feed back on the progress of my vehicle, inspection, maintenance needed friendly and was available if I had any questions. inspection, maintenance needed friendly and was available if I had any questions. More

by ALC_60603 Verified Customer Verified Customer

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The dealership has been moved to a new location. That location is clean and smaller. That location is clean and smaller. More

by TANYAWATKINS Verified Customer Verified Customer

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Service dept very professional and prompt and friendly. The calls and the pick-up staff was comfortable to work with was a very cold day I thought at first thought the whole service was going to be cance The calls and the pick-up staff was comfortable to work with was a very cold day I thought at first thought the whole service was going to be canceled. Thank you ! We didn't get to the door in time ringer was slow due to the cold weather so they left the car didn't get to give a gratuity when i called I was told that it was okay. was very special to be told that!!THAN YOU AGAIN!! More

by MARIA4101 Verified Customer Verified Customer

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She Was Very Helpful and polite, Keep Up The Good Work 😊 and She Nice great job and She Nice great job More

by TINAB359 Verified Customer Verified Customer

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Infinity of Orland moved location to Nissan of orland and I was extremely disappointed with the level of service. We waited close to 5 minutes and no one ever came out to greet us. Waiting room was small and I was extremely disappointed with the level of service. We waited close to 5 minutes and no one ever came out to greet us. Waiting room was small and crowded. Driver service that was offered at infinity of orland was not offered here. Attention to customer service was subpar I will not be returning to this location. More

by LGRAIBER Verified Customer Verified Customer

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Latoya was great. She was efficient and personable. Pleasant to work with. The complimentary valet was awesome and greatly appreciated. She was efficient and personable. Pleasant to work with. The complimentary valet was awesome and greatly appreciated. More

by GIBBST1 Verified Customer Verified Customer

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Very nice clean and organized dealership. Never have had a problem. Employees are very nice and professional., Never have had a problem. Employees are very nice and professional., More

by JACQUEHUEY Verified Customer Verified Customer

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