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Kylie Lima
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Kylie Lima
Service Advisor
Dick’s CJDR of Wilsonville
25600 SW Parkway Center Dr
Wilsonville, OR 97070
52 Reviews
Languages Spoken
English
52 Reviews
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52 Reviews of Kylie Lima
Verified Customer
February 10, 2025
Sales team was good but the service team is shady and do not care about customers. Do not take your vehicle to get serviced at Dick’s wilsonville not care about customers. Do not take your vehicle to get serviced at Dick’s wilsonville More
by Shayne
Other Employees Tagged: Kelsea Crownover
February 09, 2025
Kylie was helpful and professional. Service department was not clear about fee schedule, amount of time they expected the vehicle, and then recommended a "critical" 4x4 service on my tw Service department was not clear about fee schedule, amount of time they expected the vehicle, and then recommended a "critical" 4x4 service on my two-wheel drive car. Wouldn't return or recommend due to lack of transparency upon initial appointment scheduling and (at the very least) carelessness with service recommendations. No loaner vehicles or ride share vouchers when you want to keep to a vehicle for 24-48hrs is also pretty absurd. More
by jensen08
February 05, 2025
The point person was very kind and very helpful all week. My frustration was around how long it took to get fixed. my only feedback would be around that piece of being upfront with a good estimation on how l My frustration was around how long it took to get fixed. my only feedback would be around that piece of being upfront with a good estimation on how long a fix is going to take. Mainly because you’re talking about needing someone to rent a car then and the cost around that etc. etc. but again the person who I dealt with in the office was very helpful very friendly More
by scottyg0607
February 03, 2025
Kylie did a great job of keeping me up to date on the status of the repairs. The diagnosis and actual repairs were quite fast. The only issue is the time required to obtain parts. It took almost a week t status of the repairs. The diagnosis and actual repairs were quite fast. The only issue is the time required to obtain parts. It took almost a week to obtain the required parts. This wasn't a dealer issue. The vehicle is now running great with no more error codes. More
by kevin_king1
Other Employees Tagged: Michael Johnston
January 31, 2025
Kylie was/is wonderful! She was courteous and professional, taking the time to thoroughly explain the nature of the recall and the steps they’d take to correct the issue. Sh She was courteous and professional, taking the time to thoroughly explain the nature of the recall and the steps they’d take to correct the issue. She’d offered a shuttle should I need to go somewhere, but I opted to wait in the lobby. The expected turn around time was approximately 2 hrs, but the work was completed in just over an hr! This was the second time I’d been to this dealership for service, and it will certainly not be the last. Though the Gladstone dealership is closed for me, Wilsonville is my #1. More
by Ron_Chris_D
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