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Kylie Lima

Overview Reviews (34) Inventory (205)

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Kylie Lima

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Kylie Lima

Service Advisor

Dick’s CJDR of Wilsonville

25600 SW Parkway Center Dr
Wilsonville, OR 97070

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4.6

34 Reviews

Overview Reviews (34) Inventory (205)

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English

4.6

34 Reviews

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34 Reviews of Kylie Lima

November 21, 2024

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Employee Rating

They got me right in for an oil change without an appointment. Outstanding service and staff. appointment. Outstanding service and staff. More

by mbhill2

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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November 14, 2024

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Clear communication, nice service, fair price, I would like to recommend to my friends when they have needs. like to recommend to my friends when they have needs. More

by susanhuangp

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 15, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for your wonderful review! We’re thrilled to hear that you experienced clear communication, nice service, and fair pricing at Dick's Chrysler Jeep Dodge of Wilsonville. Your recommendation means a lot to us, and we look forward to assisting you and your friends in the future! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

November 14, 2024

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Employee Rating

The staff is friendly, helpful and they keep you updated regarding the work being done. regarding the work being done. More

by barb022762

Verified Customer

Service Price Transparency

Workmanship

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Service Communication

Recommend Dealer

Yes

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Nov 15, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for your kind words! We’re thrilled to hear that you found our staff at Dick's Chrysler Jeep Dodge of Wilsonville to be friendly and helpful, and that you appreciated the updates throughout the process. We strive to provide excellent service and look forward to assisting you again in the future! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

November 06, 2024

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Employee Rating

Kylie was very personable and helpful during my recent appointment to your business. Thanks Sue appointment to your business. Thanks Sue More

by mcdiarmid2014

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 07, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for your wonderful review! I'm thrilled to hear that Kylie was personable and helpful during your visit to Dick's Chrysler Jeep Dodge of Wilsonville. I appreciate your kind words and hope to see you again soon! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

November 05, 2024

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Misrepresentation of service quoted. Was quoted one price when scheduled service....at time of payment there was an 83% increase in the price with a false explanation as to why. Was quoted one price when scheduled service....at time of payment there was an 83% increase in the price with a false explanation as to why. More

by aphilp00

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Other Employees Tagged: Steve Ruff, Drew Pierce, Tyler George, Eric Austin, Michael Kinney, Kassidy Donado

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Nov 07, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for sharing your experience with us. I understand your concerns regarding the unexpected price increase during your service at Dick's Chrysler Jeep Dodge of Wilsonville. Your feedback is important, and I would like the opportunity to address this issue directly. Please feel free to contact me so we can discuss this further. Thank you for bringing this to my attention. Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

November 04, 2024

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Employee Rating

Kylie received me at my appointment Time and got my car in right away. Keep me informed and suggested additional work I could schedule later but decided to have it done that day. Kylie is pleasant and pr in right away. Keep me informed and suggested additional work I could schedule later but decided to have it done that day. Kylie is pleasant and professional. Glad she is my advisor More

by arngerhawk

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 06, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for your wonderful review! We're thrilled to hear that Kylie provided you with such a positive experience at Dick's Chrysler Jeep Dodge of Wilsonville. It's great to know she was able to keep you informed and assist you with your car's needs promptly. We appreciate your kind words and look forward to seeing you again for any future services. Safe travels! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

October 31, 2024

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Employee Rating

Clean precise listens to customer understands issues and provides options for completing task Doesn't rush customer provides options for completing task Doesn't rush customer More

by Collins auto body

Verified Customer

Workmanship

Recommend Dealer

Yes

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Nov 01, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for your wonderful review! I'm thrilled to hear that you had a positive experience with us at Dick's Chrysler Jeep Dodge of Wilsonville. It’s great to know that our team listened to your needs and provided the options you were looking for. We pride ourselves on ensuring our customers feel heard and valued. I appreciate your feedback and look forward to assisting you again in the future! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

October 31, 2024

Dealership Rating

Employee Rating

Nice people! That being said, the service reps and technicians appear to be lacking skill. The techs lost my wheel lock key and they replaced an air filter but di That being said, the service reps and technicians appear to be lacking skill. The techs lost my wheel lock key and they replaced an air filter but didn’t bother to remove leaves so I had to bring the truck back to fix it properly. In the service center, they need to be more through. I spoke to Kylie and requested my services. I called the day of service. Yet, three things were forgotten. I had to bring the truck back in. I also found Kylie to be highly unprofessional. I was working with Michael and she kept interfering with our conversation. She acted like she was in control and Michael knew nothing. She even grabbed things from him. It was so weird. I will not be returning to this dealership. More

by GB

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Michael Kinney

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Nov 01, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for sharing your experience. We genuinely appreciate your feedback regarding the service you received at Dick's Chrysler Jeep Dodge of Wilsonville. It's important to us that our customers leave with confidence in our service, and I understand your concerns about the handling of your truck and the interactions with our team. I would encourage you to reach out to me directly so we can address your concerns more thoroughly and ensure we uphold the standards we strive for. Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

October 21, 2024

Dealership Rating

Employee Rating

The dealership is fine. Quite professional. These surveys, however, are becoming a nuisance and I can do without them. If I have issues, I will deal with dealer staff dir Quite professional. These surveys, however, are becoming a nuisance and I can do without them. If I have issues, I will deal with dealer staff directly. More

by rogebo

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Oct 23, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for your feedback! I appreciate your kind words about our professionalism at Dick's Chrysler Jeep Dodge of Wilsonville. I understand your concerns regarding our surveys and will take your comments into consideration. If you have any issues or feedback in the future, please feel free to reach out directly to our team. I value your experience and look forward to assisting you again! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

October 13, 2024

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Employee Rating

Just went for an oil change and the quick lube service is great!! It is reasonably priced, convenient, and efficient. Kylie, the service advisor I worked with, was also very friendly and professional. great!! It is reasonably priced, convenient, and efficient. Kylie, the service advisor I worked with, was also very friendly and professional. More

by MDPdx

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Oct 15, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for your wonderful review! We are thrilled to hear that you had a great experience with our quick lube service at Dick's Chrysler Jeep Dodge of Wilsonville. It's fantastic that Kylie provided you with friendly and professional assistance. We appreciate your feedback and hope to see you again for your next oil change! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

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