Kyle Schumacher | Page 14

Standard Service Turned out my belts were cracking so Kyle quoted me and I decided to go ahead and have them replaced. Friendly service that always costs me more money Turned out my belts were cracking so Kyle quoted me and I decided to go ahead and have them replaced. Friendly service that always costs me more money. Ha! More

by SUEM0 Verified Customer Verified Customer

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Regular check up, fix break light Kyle was great! Super helpful and understanding. Bought my car here and have always gotten it serviced here and will continue to get it served here. Kyle was great! Super helpful and understanding. Bought my car here and have always gotten it serviced here and will continue to get it served here. More

by kendall_english Verified Customer Verified Customer

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Horrible service I’ve been going here because my parents got me my car and got the care service and the extended service. Horrible place, I hate going here because the I’ve been going here because my parents got me my car and got the care service and the extended service. Horrible place, I hate going here because they are on their computers and don’t listen. Last time the person “helping” me said he was looking up my car and then I looked over and he was on Facebook. I hate coming here. I wouldn’t recommend them. They also talk to me like I don’t understand my car because I am a women. They use words like “you probably don’t understand” and “I know it’s confusing for you”. So I would never recommend it. More

by Jh17 Verified Customer Verified Customer

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Good personal! All employees very friendly . Maintenance team great! Kile from Toyota service team give me are good time for service. Great work! Thank you Toyota! All employees very friendly . Maintenance team great! Kile from Toyota service team give me are good time for service. Great work! Thank you Toyota! More

by SERGVARANTSOU Verified Customer Verified Customer

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Excellent thoughtful sevice I was impressed from my first phone call to the end. Even the shuttle driver was very helpful and accommodating Will definitely use them in the futur I was impressed from my first phone call to the end. Even the shuttle driver was very helpful and accommodating Will definitely use them in the future More

by nicoleewilliams Verified Customer Verified Customer

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“Express” Service. HA A simple 5k mile service that I waited for at the shop, and quoted 1 hr. After waiting for nearly 2 hours, I asked the service rep about my truck. I A simple 5k mile service that I waited for at the shop, and quoted 1 hr. After waiting for nearly 2 hours, I asked the service rep about my truck. I was told it’d been done for awhile. He owned up to the mistake, though it wasn’t terribly busy at the time, which I appreciated. He said truck was washed and ready and that Valet would have it right out to me. After waiting another 20 minutes outside, while watching nearly the entire Toyota staff chit chat and hang out since it was nearing close of business, I finally see my truck driving out the backlot expecting it to be ready. Low and behold, it took a quick turn and disappeared into the car wash, which they said was already complete. After another 10 minutes standing there, my truck finally arrived. 2 1/2 hours is not what I would call an “Express Service”. This was the ‘18 Tacoma’s very first 5k service too and I am sadly disappointed. Will be taking my business to Folsom Toyota from here on out. More

by P.M.CRUMMETT Verified Customer Verified Customer

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oil change First time I arrived without an appointment. It was very busy, yet I was greeted and sent to my service rep. Kyle Schumacher. As always, Kyle was ver First time I arrived without an appointment. It was very busy, yet I was greeted and sent to my service rep. Kyle Schumacher. As always, Kyle was very courteous and expedient . I was out in 45 minutes and with a car wash. Thank you, Kyle. More

by rainbowseeker Verified Customer Verified Customer

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Shuttle only drops off/ picks up within 10 miles. If you live outside of 10 mile driving distance then don’t expect to use their shuttle service to get to work or home. You will have to pay out of poc If you live outside of 10 mile driving distance then don’t expect to use their shuttle service to get to work or home. You will have to pay out of pocket for an Uber or a rental even though your car might take 5-6 hours or longer. I bought a new car from them with maintenance for up to 75k miles and even though they are a 30 min (28 miles) drive away, my wife and I chose them to purchase our Camry. We won’t be driving there anymore for service for our Camry since I should not have to pay out of pocket to get home if they have a shuttle service. I can accept no pick up but when their shuttle drivers aren’t driving, then why does a +18 mile drop off difference matter much? How does their shuttle service not include Sacramento? I would imagine many of their customers come from Sacramento. Other than this experience where I canceled mid service because I had to get to home, they’ve been professional to us from day one. More

by 10 mile radius is ridiculous Verified Customer Verified Customer

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We are only human. Everything started off okay, not great, but just okay. The jack wagon service advisor I had ignored me as I was standing at his desk. I explained my i Everything started off okay, not great, but just okay. The jack wagon service advisor I had ignored me as I was standing at his desk. I explained my issues, starting with hard shifts, and a noise coming from my front end suspension. The car is left with you for a long amount of time. I did have an appointment. At 5:45 pm I get a call from my service advisor, my car is ready. The transmission was updated, awesome! The front end noise is coming from your trailer hitch. I asked him how my front end noise is coming from the rear. He explained to me that him and his techs are only human. He also said I have 12 mins now to get my car. Awesome. Let me get to Roseville in Citrus Heights in 12 mins. He was “human” enough to stay for a few extra mins. Thanks. Getting into my truck, I noticed there were fingure prints all over my touch screen stero. The car must of been kept running for no reason because there was big difference of gas levels from when I dropped it off to when I got it back. Or maybe it had something to do with the nearly 30 miles that were driven in my truck. So the next day I went to Maita Toyota without an appointment. Explained the problem to the service advisor who was friendly. He put a tech in my car with me immediately to identify the noise. Once the tech heard enough. I went and filled out paperwork with my friendly advisor. He ordered and paid for my Uber ride home. About 2 hours later I get the call. This call was explaining the front end noise. He didn’t say it was a trailer hitch. He didn’t say they were only human. He told me my skid plate was missing a bolt. Something that your techs neglected to check. Something that was so easy to fix. Something that will make me go to there service centers over yours. The problem was fixed to my satisfaction. More

by Thedylan767 Verified Customer Verified Customer

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Very good staffing Excellent customer service friendly staff.good service.they go far beyond for help.nice beverage service.i would recommend any 1 else to make their ap Excellent customer service friendly staff.good service.they go far beyond for help.nice beverage service.i would recommend any 1 else to make their appointment there. More

by vinesh.lakhan Verified Customer Verified Customer

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