Kyle Schumacher | Page 13

Amazing, quick, and they exceeded my expectations Kyle identified problems my vehical was having and scheduled a future appointment to fix it. He had my vehical in and out before my Uber was ready to Kyle identified problems my vehical was having and scheduled a future appointment to fix it. He had my vehical in and out before my Uber was ready to pick me up. By far the best customer service I have ever encountered. More

by DEVINCEJA Verified Customer Verified Customer

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Great people and service service was fast and friendly. I was updated regularly and very happy with the outcome. Highly recommend! The environment is relaxed and clean! You service was fast and friendly. I was updated regularly and very happy with the outcome. Highly recommend! The environment is relaxed and clean! You can have lunch or do a little shopping while you wait. What a bonus😀 More

by MARCIA508 Verified Customer Verified Customer

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120000 ml service Very good work and excellent service. I very like the facilitie they open on Sunday . It very easy and can save our time and money . Thanks Very good work and excellent service. I very like the facilitie they open on Sunday . It very easy and can save our time and money . Thanks More

by yyqua12 Verified Customer Verified Customer

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70,000 mole oil change I’ve bought multiple cars and have been pleased. The service went very well. I am requesting service discounts along with mailed discounted coupon I’ve bought multiple cars and have been pleased. The service went very well. I am requesting service discounts along with mailed discounted coupon offers for future services. More

by zja777 Verified Customer Verified Customer

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Problem with a new RAV4 The day after I purchased my 2018 RAV4, a problem (drifting to the right) became very apparent. There ensued a a 2+ month "controversy" about this The day after I purchased my 2018 RAV4, a problem (drifting to the right) became very apparent. There ensued a a 2+ month "controversy" about this problem and requiring me to take this new vehicle to the dealership multiple times and it spending several days in the Service Department undergoing tests, etc. Roseville Toyota representatives acknowleged the problem in spite of their, and a Toyota corporation engineer, indicating that the vehicle met Toyota specs. The situation required escalation to the Toyota corporation level. What followed was a 2+ month back and forth situation until a resolution finally occurred. During this tense period Senior Service Consultant Kyle Shumacher was always polite, civil, and helpful. His supervisor, Cole Anderson, was the same. Their position was difficult; tryng to resolve my complaint, represent Roseville Toyota, and meet Toyota corporate requirements. Although this experience was very frustating, I would gladly be served again by Kyle and Cole. I would rate those two at five stars. However, my rating of this whole experience results is 4 stars or less. During this experience I drove another Toyota RAV4 in the Roseville Toyota inventory and it displayed the same problem as my vehicle. I believe this problem must exist in all similar 2018 RAV4s. I also believe that the Toyota corporation is sufficiently competent to recognize and resolve this problem prior to the sale of said vehicles. In total, all of this caused me to lower my rating. More

by JWBARNES Verified Customer Verified Customer

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Expensive Disgnostic Paid for a diagnostic on a car that I needed an estimate before selling it. I found the price to be excessive. I would consider myself a return cust Paid for a diagnostic on a car that I needed an estimate before selling it. I found the price to be excessive. I would consider myself a return customer had I not had to pay 152 for essentially nothing. More

by MikePfromRoseville Verified Customer Verified Customer

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Nice professional people, organized Everybody was friendly, on time and organized. The first time the Technision couldn’t have a proper diagnosis, however the second time we had a diagn Everybody was friendly, on time and organized. The first time the Technision couldn’t have a proper diagnosis, however the second time we had a diagnosis on what the problem is. They didn’t charge me for the second time. They did what was promised. More

by RAZFORGHANY Verified Customer Verified Customer

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Very good Everyone was very curtious an I got my car when they said it would be ready. Having the rent a car was a big help. Everyone was very curtious an I got my car when they said it would be ready. Having the rent a car was a big help. More

by JENIELCA Verified Customer Verified Customer

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Professional Staff with great service! Our Toyota Service person, Cory, was very helpful explaining to my wife and me about the service that was performed on our vehicle. Cory also asked i Our Toyota Service person, Cory, was very helpful explaining to my wife and me about the service that was performed on our vehicle. Cory also asked if we would like to schedule a future service. More

by chrislazansky Verified Customer Verified Customer

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mechanical sound Team is always awesome and fast and easy, friendly staff and informational on whatever the issue may be. accomedates me in any fashion i may need at p Team is always awesome and fast and easy, friendly staff and informational on whatever the issue may be. accomedates me in any fashion i may need at paticular visit More

by JUSTIN_WESTCOST Verified Customer Verified Customer

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