Kurt Lumpp

Car was returned back to me in worse condition for recalls. Sales person tries to sell you a car after getting back vehicle knowing that your car won’t last after the “repairs”. Sales person also prom recalls. Sales person tries to sell you a car after getting back vehicle knowing that your car won’t last after the “repairs”. Sales person also promises you an approval for vehicle when they have no real approval then they send you home to contact you the next day but never gets back to you. More

by Felix Alex Verified Customer Verified Customer

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Hollywood KIA gave me and my family the best car buying experience of my life. I have been through the process at least 15 times in my lifetime and KIA of Hollywood made it Fun & easy! Tom had the SORENTO experience of my life. I have been through the process at least 15 times in my lifetime and KIA of Hollywood made it Fun & easy! Tom had the SORENTO ready as soon as we got there, gave us a tour of the vehicle & then we took it for a drive- it was so smooth and intelligent- good looking too! The quality, sleekness and safety features make the SORENTO a true leader in that class of vehicles. Tom was passionate about the car, the brand and even the way they complete the process. He was by our side till the very end when it was time to drive away, he ensured to the best of this ability everything was perfect. Even called/text me the next morning to make sure we were happy and to see if we needed anything. His business card was pretty slick too! (You have to go see him to find out ;)!) Angel in the finance department took his time explaining my options and made sure I felt good about the decision. He was patient, kind and also quick. I never felt pushed or like I was getting the run around with car buying games. ALL of the staff had high spirits and there was a refreshing camaraderie between the employees. Tom gives such great, genuine customer service. I feel that I don’t just purchase a new car but also made a connection with a wonderful human that will be there for us throughout our time with KiA- as our “product specialist “ he will be just a phone call away to answer any questions, assist with vehicle services and appointments. It was a true sign and drive experience and my whole family is so happy to have such a beautiful, smart and safe vehicle! Thank you Tom and the HOLLYWOOD KIA family. Sincerely, LAHS More

by lah360 Verified Customer Verified Customer

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0/10, Salesman bait and switched the pricing with xx protection packages I was clear on not getting. I left, manager told me to come in and I’d get the price I wanted (gave me exact number) when final protection packages I was clear on not getting. I left, manager told me to come in and I’d get the price I wanted (gave me exact number) when finalizing paperwork I was told it would be that amount (before down payment) yet they raised the price 4,000 despite telling me a different number as I was signing. Very sleazy management and salesman, on top of all that, they also gave me the car on complete Empty tank. I would steer completely clear of this dealership. More

by JW96 Verified Customer Verified Customer

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Bad costumer service,bad costumer service, bad costumer service,bed costumer service, bad costumer service service,bed costumer service, bad costumer service More

by DENNIS220 Verified Customer Verified Customer

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This is a very awesome dealership. Sevice is very quick and very efficient. Thank you! Sevice is very quick and very efficient. Thank you! More

by PIERRE56631 Verified Customer Verified Customer

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Customer service is not what it use to be. Also pricing has gotten too high. Also pricing has gotten too high. More

by MOREMEL Verified Customer Verified Customer

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