Kristal Owens
Kristal Owens at Ford of Morgantown

Kristal Owens | Page 4

Quick Lane Service Coordinator

Ford of Morgantown

501 Mary Jane Wood Circle
Morgantown, WV 26501

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4.8
47 Reviews
4.8

47 Reviews

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47 Reviews of Kristal Owens

May 08, 2026

Dealership Rating
Employee Rating

Professional and courteous, problem solvers with expertise to fix the problem. This is a good dealership. More

by EWW20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 12, 2026

Ford of Morgantown responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

May 05, 2026

Dealership Rating
Employee Rating

Had oil change and state inspection done. They were prompt and efficient. Went home, put my car in garage. Next day, backed car out of garage and had pool of oil on floor. Took car back ear More

by GEOKELCHAK
Service Time
Service Communication
Recommend Dealer
Yes
May 05, 2026

Ford of Morgantown responded

We appreciate your feedback and are eager to better your return experience.

May 01, 2026

Dealership Rating
Employee Rating

Every time I take my car to the dealer, the work is done correctly, everyone is pleasant, and feel like I get my money’s worth. I also like the videos of my car, what was done, what needs done and what is s More

by GCROSBY99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 05, 2026

Ford of Morgantown responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 01, 2026

Dealership Rating
Employee Rating

Very professional staff the service Manager was Friendly and Engaged Timmy stole the show with His great communication skills and quick response time I would highly recommend More

by shop3126
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 05, 2026

Ford of Morgantown responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

April 29, 2026

Dealership Rating
Employee Rating

Good quick service and I really appreciated the walk around video during the service while the vehicle is on the lift More

by Lsmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jordan Dublin

April 23, 2026

Dealership Rating
Employee Rating

Service department fantastic new car sales department not happy with was not treaterd right Next new truck might have to go elsewhere More

by MARSHALL1854
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Cody Glasscock, Timmy Woods, Jordan Dublin , All service are nice

April 23, 2026

Dealership Rating
Employee Rating

Getting a oil change is always a good experience. . when something is wrong tho & you know something isn’t right & you ask them to look over things possibly a different story.. More

by scottpatterson13
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jordan Dublin

April 21, 2026

Dealership Rating
Employee Rating

always quick and painless there, in and out and nice place to just sit and wait the short time before its all done. More

by JP.FIELDING
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jordan Dublin

April 15, 2026

Dealership Rating
Employee Rating

Very pleased with service. Employees are very helpful and friendly. Look forward to next appointment More

by RGEMAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jordan Dublin

April 11, 2026

Dealership Rating
Employee Rating

I had the price of e everything before the did anything. Everyone is so helpful and nice. I like getting the video. More

by TLAREFORD
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jordan Dublin

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