Kristal Owens
Kristal Owens at Ford of Morgantown

Kristal Owens | Page 2

Quick Lane Service Coordinator

Ford of Morgantown

501 Mary Jane Wood Circle
Morgantown, WV 26501

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4.8
47 Reviews
4.8

47 Reviews

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47 Reviews of Kristal Owens

July 18, 2026

Dealership Rating
Employee Rating

Quality and professional services. Would highly recommend this dealership. Staff went above and beyond to ensure customer satisfaction. More

by JOCELYN BUCKLEW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jordan Dublin

Jul 21, 2026

Ford of Morgantown responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

July 17, 2026

Dealership Rating
Employee Rating

Quick Lane folks are awesome. That is all I have to say. Dumb to not let me continue. More

by GREG.ROUSSEAU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jordan Dublin

Jul 21, 2026

Ford of Morgantown responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

July 08, 2026

Dealership Rating
Employee Rating

Service was quick and easy. No issues. I will be going back for service in the future. More

by W.BLAKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jordan Dublin

Jul 09, 2026

Ford of Morgantown responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

July 03, 2026

Dealership Rating
Employee Rating

I’m very happy with my service experience. Your people are very professional, curtious and knowledgeable. I would not hesitate to bring one of my trucks in for service in the future. More

by wvfordhunter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 07, 2026

Ford of Morgantown responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

July 01, 2026

Dealership Rating
Employee Rating

If that can’t diagnose it from the computer/diag unit, oh well. No old school troubleshooting, and diagnoses. I repaired the issue. More

by Coyotedan
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No
Jul 02, 2026

Ford of Morgantown responded

"Coyotedan" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@fordmorgantown.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 27, 2026

Dealership Rating
Employee Rating

This is my favorite dealership throughout my years of owning and caring for my cars! Cody’s time of service is always excellent. She listens very well and translates the vehicle vocabulary into what More

by BK.NICKOLICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 02, 2026

Ford of Morgantown responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

June 27, 2026

Dealership Rating
Employee Rating

Found the express service to be very efficient and customer service oriented. Staff was very helpful and the communication on the repairs were solid. Also, appreciated other service recommendations ab More

by glombard7788
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jordan Dublin

Jul 02, 2026

Ford of Morgantown responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

June 24, 2026

Dealership Rating
Employee Rating

This is the best service department I have ever worked with - the advisors are honest and very helpful. The mechanics do great work. More

by Mcundiff0594
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jordan Dublin

Jun 24, 2026

Ford of Morgantown responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

June 23, 2026

Dealership Rating
Employee Rating

Always does a good job on my vehicles, always very pleasant to deal with at the front counter More

by SMATHESS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jordan Dublin

Jun 24, 2026

Ford of Morgantown responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

June 23, 2026

Dealership Rating
Employee Rating

Vehicle was there a week and nobody called to let us know what was going on! Finally we called more than once! Said charged battery .transmission message stated unable to shift soon! So far haven't seen tha More

by CANADYLINDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 24, 2026

Ford of Morgantown responded

Thank you for bringing this to our attention, Linda. We are always looking for ways to better our service and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

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