Kino Phetthongsy

The dealership is always very clean and the staff are always helpful and patient while assisting me always helpful and patient while assisting me More

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Mcgrath Honda of Elgin is very clean and service was excellent. I took my car to get serviced and was continuously updated. I am very happy about my visit at this location excellent. I took my car to get serviced and was continuously updated. I am very happy about my visit at this location More

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Very customer service. Mr Martinez was very informative and pacient. Highly recommend him. Kept us informed on process. Mr Martinez was very informative and pacient. Highly recommend him. Kept us informed on process. More

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Wonderful sales staff with great follow thru . I was treated fairly and with great respect by management. Looking forward to visiting your service department. I was treated fairly and with great respect by management. Looking forward to visiting your service department. More

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Kyle was very professional and very friendly. It was a pleasure taking to him. The technician video was also great, the technician was very good and was able to point out things I had done with It was a pleasure taking to him. The technician video was also great, the technician was very good and was able to point out things I had done with the car More

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The sales consultants and staff made the purchase experience of a new vehicle easy as it could be. Very Satisfied! experience of a new vehicle easy as it could be. Very Satisfied! More

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Always very professional & courteous staff. The only criticism is that I had a 10 am appointment (actually showed up earlier about 9:45) just for an Express Oil Change....but didn't get finishe The only criticism is that I had a 10 am appointment (actually showed up earlier about 9:45) just for an Express Oil Change....but didn't get finished until close to 12:30. I know things happen (people call in sick, heavy work day, etc), so I hope this was just an exception... More

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Very professional and attentive from sales to service. Have purchased all my vehicles the past 36 years!! Have purchased all my vehicles the past 36 years!! More

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Service was disappointing. I made an appointment for 8:30 am on Friday, November 29th to get new tires. Everything started off well. I had a slow leak in my back left tire th I made an appointment for 8:30 am on Friday, November 29th to get new tires. Everything started off well. I had a slow leak in my back left tire that needed to be looked at. I requested four new tires, (car was at 58,000 miles and it was the right time to change the tires). I also needed an oil change. The service associate provided me with the overview and we were on our way. I agreed to the new tires and said I would wait. About an hour later, the associate told me that the technician who had started the work realized that he only had three of the necessary tires and that they would have to have someone get the fourth tire. The associate was frustrated and apologized. He offered me a loaner vehicle which I took. The staff that handles the loaner vehicles did a fine job in helping me. They made sure that I had insurance and a proper license before I was able to drive away. My only concern here is that they should be more aware that most customers do not want to leave with a loaner car. I don't believe that they know this. Also, as the last people to speak with me before I left very frustrated, I would have appreciated some words of empathy or concern that my service went south and I needed a loaner. I have been a loyal customer of McGrath sales, (third Pilot), and service, (could have just gone to a tire store and gotten my four tires versus McGrath). I was able to pick up my vehicle around 4:00 pm. Not very pleased with having lost most of the day. More

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Service department Very professional and friendly, and the coffee is not bad either… Thank you the coffee is not bad either… Thank you More

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