Kino Phetthongsy | Page 2

Great people. Was willing to make sure I got what I wanted. Excellent! Have nice customer service Was willing to make sure I got what I wanted. Excellent! Have nice customer service More

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Sales Man Sujit is a great asset to the McGrath Honda in Elgin he always checked on us during our a long wait for closing on the vehicle. Overall it has been a pleasant experience. Elgin he always checked on us during our a long wait for closing on the vehicle. Overall it has been a pleasant experience. More

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Friendly staff cleanliness is good staff knows what they're talking about very courteous and excellent service they're talking about very courteous and excellent service More

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Friendly sales personnel,very helpful and knowledgeable. I have purchased four vechiles from this dealership without any problems I have purchased four vechiles from this dealership without any problems More

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We received excellent service. Our sales rep Angel was wonderful. This is 2nd car we purchase from McGrath Honda in Elgin Our sales rep Angel was wonderful. This is 2nd car we purchase from McGrath Honda in Elgin More

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I enjoyed working with my salesperson, the management not so much. Especially Luis Martinez, a finance manager. I purchased a new vehicle outright and he titled my vehicle to the wrong address. Did a poor jo so much. Especially Luis Martinez, a finance manager. I purchased a new vehicle outright and he titled my vehicle to the wrong address. Did a poor job owning up to his mistake, but none the less promised it would be fixed. 4 weeks later, it is still not fixed. He does not respond to messages and follow-up is poor and next to nonexistent. He didn’t even confirm they received my wire transfer for the vehicle like he said he would. Basically, gave me their bank info, I wire the money and you don’t hear back from them. Wow! I had to call my sales person the day after so she could try and confirm. The guy needs to take his job a bit more seriously. I sent an email to Kino, another manager, since their survey email asked if there is an issue to reach out to him. They did title the vehicle wrong and promised to fix it, but what a shocker, I haven’t heard from him either. Must take his attentiveness to his job from Luis Martinez. It is clear to me that I’ll have to try to re-title the car myself and get everything corrected. If they or Luis Martinez paid attention to their customers and followed through on things when they say they will, I wouldn’t be writing this review. I did notify them right away that the title had the wrong address, but they sent in the paperwork to the state anyway. All because of Luis Martinez, if he were to check his messages or follow up with customers, this could have been prevented. Thank you McGrath Honda of Elgin management for making a simple full cash purchase experience of a new civic very difficult. Do yourself a favor, especially if you’re a cash buyer, go elsewhere. Thank me later. Best of luck More

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We had a very good experience here. Everyone was very friendly and James R and Kino were great to work with. Everyone was very friendly and James R and Kino were great to work with. More

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Friendly staff from the moment we walked through the doors our salesman Sheiki Biba was so patient with us even when I changed my mind and wanted the car we purchased. excellent dealership management e doors our salesman Sheiki Biba was so patient with us even when I changed my mind and wanted the car we purchased. excellent dealership management excellent also a very pleasant experience More

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Alex was our salesman and he was thorough and very professional! I Highly recommend McGrath professional! I Highly recommend McGrath More

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Sheki Biba and McGrath Honda were great to work with! Overall an excellent experience. 10/10 Overall an excellent experience. 10/10 More

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