Kim Hausmann | Page 203

Jim Butlers the best have I have brought four vehicles here . After all the deals I have made at JimButler there has never been buyer remorse.there is no need for me to go anyw I have brought four vehicles here . After all the deals I have made at JimButler there has never been buyer remorse.there is no need for me to go anywhere else. More

by kalbiz222 Verified Customer Verified Customer

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Good, Fast Service I made the appointment online. When I arrived the check in was fast. I said I would need the car by 4 PM. I received a phone call that it was ready I made the appointment online. When I arrived the check in was fast. I said I would need the car by 4 PM. I received a phone call that it was ready 3 hours later. More

by Lecjac Verified Customer Verified Customer

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Professional Fast and courteous very professional made sure I understood everything and gave me a rental to do my running while they fixed my car. Was very happy t Fast and courteous very professional made sure I understood everything and gave me a rental to do my running while they fixed my car. Was very happy thank to all who helped More

by dgalczynsk Verified Customer Verified Customer

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My Jim Butler Service. I have been to your dealership several times now for service.I have been treated very professionaly and was given a loaner to drive while my Silverad I have been to your dealership several times now for service.I have been treated very professionaly and was given a loaner to drive while my Silverado was being repaired..You also did a good job keeping me informed on the progress of the repair work. More

by kennethschrum Verified Customer Verified Customer

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Time wasted! As a customer, you are asked to make an appointment for service. So you do. You go in at the scheduled date and time for the service and expect to get As a customer, you are asked to make an appointment for service. So you do. You go in at the scheduled date and time for the service and expect to get that service time and not be put to the back of the line. Kim was great and explained everything, however I do not know why we, as customers, need to wait for over two hours for a scheduled oil change/ tire rotation? Kim came out to let me know that it was almost ready and that one of the other service writers would bring out my paperwork because she was going on lunch break. That was fine! After fifty minutes of waiting I asked someone about a status on my truck. She said, "I will check and come and let you know". About twenty minutes later, Melissa called out my name. I went to her and she asked if I had any questions. I asked about why appointments are needed if it takes over two hours for this service and why i was pushed back. All she would say is, "I can get my manager" or "Do you want to talk to the manager"? I politely declined, as it had been over two hours and all I wanted to do was leave. I do not usually answer surveys in a negative way, but this is the second time in a row that I have had a bad experience with the service of my truck and this is the third vehicle I have purchased and serviced ONLY at Jim Butler in the past seven years! Looking forward to better service days ahead. More

by yovecm Verified Customer Verified Customer

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Great customer service. Very friendly. Made sure work was done. Worked with in all situations. I will and have recommended this dealership in the future. customer service. Very friendly. Made sure work was done. Worked with in all situations. I will and have recommended this dealership in the future. More

by Cmatthews7627 Verified Customer Verified Customer

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Present experience. Check in was very efficient. Very polite and friendly staff. The wait for the service work was not long at all. Over all it was a great experience wi Check in was very efficient. Very polite and friendly staff. The wait for the service work was not long at all. Over all it was a great experience with a two thumbs up. More

by jamesfish67 Verified Customer Verified Customer

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very good experiece I was treated very well. I believe brain Andrew went out of his way to help me find the car I was looking for. at one time late in the day he had thr I was treated very well. I believe brain Andrew went out of his way to help me find the car I was looking for. at one time late in the day he had three different car pull up for me to drive. just don't think he could of done much more. your finance man bob Schneider was very professional and made me feel easy about the hole process. that is very unusual for me. very good experience. just couldn't have ask for much more, except maybe on my trade in. Anthony Tocco More

by atocco Verified Customer Verified Customer

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Service dept Kim and Mike where very helpful writing the service order they kept me informed of the progress of the work and when it would be complete Kim and Mike where very helpful writing the service order they kept me informed of the progress of the work and when it would be complete More

by rlc1162 Verified Customer Verified Customer

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Engine light on They gave fast and friendly service. They were able to get me in the next morning after calling in the afternoon the previous day. Very satisfied. They gave fast and friendly service. They were able to get me in the next morning after calling in the afternoon the previous day. Very satisfied. More

by fendog13 Verified Customer Verified Customer

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