Kim Hausmann

Very pleased with each department. I've used Jim Butler service center a number of times and this time was the best. Thanks to all. I've used Jim Butler service center a number of times and this time was the best. Thanks to all. More

by rjwood62 Verified Customer Verified Customer

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My service technician went above and beyond, researched that my problem covered by maintenance warranty that my problem covered by maintenance warranty More

by patti0301 Verified Customer Verified Customer

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Everyone was very courteous and service on the car was excellent. Not a long wait. Scale of 1-10 it would be a 10. Keep up the great service!! excellent. Not a long wait. Scale of 1-10 it would be a 10. Keep up the great service!! More

by GOMER4064 Verified Customer Verified Customer

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Service was subpar for the second straight visit. No the actual service but the wait No the actual service but the wait More

by lawman4277 Verified Customer Verified Customer

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You charge to much and it should have been covered under the extended warranty and it took why to long to repair and you did the repair with out asking me if I wanted it done. You charged me 155.00 dollars the extended warranty and it took why to long to repair and you did the repair with out asking me if I wanted it done. You charged me 155.00 dollars for the same repair I could have gotten done at walmart for 38.00 dollars. More

by williamthebeau23 Verified Customer Verified Customer

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I have always had great customer service with the service center no issues what so ever. However I have been experiencing an unfathomable amount of electrical issues with the truck since purchased in Mar center no issues what so ever. However I have been experiencing an unfathomable amount of electrical issues with the truck since purchased in March 2025. It has been in to have service done on 5 different times. Each time electrical issues were stated and not resolved. On the Fifth time going in Jan 2026 it as finally resolved. The service Tech decided to check all the modules to find that most were out of date by quite sometime. My issue is that these modules were never checked all the past times to verify they were updated. This is very frustrating to find out that the "Multi point Inspection" was not being performed correctly. Equally frustrating that there was no way for me to know that there was additional modules to be updated other than the radio update that i can do myself. There was no service bulletin put out for these updates nor was i notified of updates needed. I am giving a three star because i always have a great experience with the service department with everyone and helping... But this basic service of verifying my truck is updated not happening 4 times in a row is not acceptable. More

by khejnal42 Verified Customer Verified Customer

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Quick and knowledgeable service staff. Clean and organized shop and waiting area. Wil be back and recommend to others. Clean and organized shop and waiting area. Wil be back and recommend to others. More

by darboylan57 Verified Customer Verified Customer

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Very friendly staff and quick service. They make you feel welcome as soon as you enter the door. They make you feel welcome as soon as you enter the door. More

by aliciahinton.5 Verified Customer Verified Customer

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There’s always great customer service when I go to the dealership they’re always go above and beyond to help me out and the car wash is always helped me out tremendously. Thanks for checking out my vehicl dealership they’re always go above and beyond to help me out and the car wash is always helped me out tremendously. Thanks for checking out my vehicle and thank you for always being there when I need you. More

by sharondaferguson75 Verified Customer Verified Customer

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Everyone was very friendly and helpful. The waiting room was clean and comfortable. The waiting time was not too long. I feel my car is well taken care of when I take it back to my origi The waiting room was clean and comfortable. The waiting time was not too long. I feel my car is well taken care of when I take it back to my original dealership. More

by smfaub Verified Customer Verified Customer

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