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Kiley Knighten
Kiley Knighten at Corwin Ford Spokane

Kiley Knighten

QuickLane Service Advisor

Corwin Ford Spokane

8300 E Sprague Ave
Spokane Valley, WA 99212

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4.7
67 Reviews
4.7

67 Reviews

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67 Reviews of Kiley Knighten

May 20, 2026

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Employee Rating

I love the valet service! For a working person it makes it so convenient! Great communication through the whole process! More

by Jstan
Recommend Dealer
Yes

Other Employees Tagged: Kiley Knighten

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May 20, 2026

Corwin Ford Spokane responded

It’s wonderful to know our valet service made maintaining your Ford Edge more convenient for your busy schedule. We’re pleased the communication throughout the process kept you informed every step of the way. Thank you for sharing your feedback. Tyler Goutermout, General Manager

May 16, 2026

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Employee Rating

Every one including Kiley and Jared were so helpful and went above and beyond They gave great customer service and took time to help me More

by MARCIETHOM
Recommend Dealer
Yes

Other Employees Tagged: Kiley Knighten

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May 16, 2026

Corwin Ford Spokane responded

Thank you for sharing your positive experience. We’re glad Kiley and our team went the extra mile supporting your Ford Mustang Mach-E. Please let us know if you need anything else. Tyler Goutermout, General Manager

May 12, 2026

Dealership Rating
Employee Rating

1, very poor. My vehicle was held for just days shy of 6 months, my vehicle was damaged, the service department manager called me a liar when I brought it to my at More

by Tschuh
Recommend Dealer
No

Other Employees Tagged: Kiley Knighten

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May 16, 2026

Corwin Ford Spokane responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Tyler Goutermout, General Manager

May 12, 2026

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Employee Rating

Was told things by the dealership would be covered by warranty then I had to pay to get my truck back without fixing anything. Communication was very poor I was repeatedly told they would call me back an More

by nateagee15
Recommend Dealer
No

Other Employees Tagged: Kiley Knighten

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May 16, 2026

Corwin Ford Spokane responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Tyler Goutermout, General Manager

May 05, 2026

Dealership Rating
Employee Rating

We like Corwin. They have always treated us right! And we Love our new F450. More

by BRENT.SMITH0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Darren Gardner, Freddy Rodriguez, Keith Trowbridge, Jeff Kiehn, Kayla Lambert, Kolten Heck, Bob Chapman, Francisco Jimenez, Ethan Sherrett

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May 05, 2026

Corwin Ford Spokane responded

It’s wonderful to hear you’ve always felt treated right by our team. We’re thrilled you’re enjoying your Ford F-450. Thanks for sharing your positive experience. Tyler Goutermout, General Manager

May 03, 2026

Dealership Rating
Employee Rating

Service was great and communication was excellent! Kiley did a great job staying in touch with me about the progress of the truck. More

by JACK.HAMBY
Recommend Dealer
Yes

Other Employees Tagged: Kiley Knighten

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May 03, 2026

Corwin Ford Spokane responded

Thanks for the five-star review! It’s great to hear Kiley kept you informed throughout your Ford F-150 service. Please let us know if we can assist with any future maintenance. Tyler Goutermout, General Manager

May 01, 2026

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Employee Rating

Great follow up on a tough problem, just let me know when the replacement part comes in! More

by budnick.inc
Recommend Dealer
Yes

Other Employees Tagged: Kiley Knighten

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May 04, 2026

Corwin Ford Spokane responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Corwin Ford Spokane! Tyler Goutermout, General Manager

April 29, 2026

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Employee Rating

Good group of people with a knack for quality service. Everything was completed on time as promised. More

by JIMMYCCAHILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 30, 2026

Corwin Ford Spokane responded

Thank you for highlighting our team’s quality service and timely work. Kiley and the team are glad everything was completed as expected for your Ford. Please reach out when it’s time for your next service. Tyler Goutermout, General Manager

April 27, 2026

Dealership Rating
Employee Rating

The diagnostic revealed a recalled part was the issue, but I was still charged. Kiley talked with the manager afterwards and was able to get that fee reimbursed. Great customer service More

by budnick.inc
Recommend Dealer
Yes

Other Employees Tagged: Kiley Knighten

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Apr 27, 2026

Corwin Ford Spokane responded

It’s great to hear that Kiley secured a reimbursement after the diagnostic uncovered the recalled part on your Ford F-150. Thank you for the five-star rating and please reach out if there is anything more we can do. Freddy Rodriguez, Service Manager

April 23, 2026

Dealership Rating
Employee Rating

Kiley almost always is the one that answers the phone, very helpful and listens to the client. Simply a great experience More

by MARKANDBRIT826
Recommend Dealer
Yes

Other Employees Tagged: Kiley Knighten

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Apr 23, 2026

Corwin Ford Spokane responded

Thank you for highlighting Kiley’s attentiveness and helpfulness over the phone. We’re pleased to hear your Ford service experience has been consistently positive and look forward to assisting you again. Freddy Rodriguez, Service Manager

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