Kevin Russell
Kevin Russell at Guntersville Chevrolet
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Kevin Russell

Service Advisor

Guntersville Chevrolet

11982 US-431 Suite A
Guntersville, AL 35976

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4.9
98 Reviews

Dealership Experience

2 yrs, 6 mos

Industry Experience

19 yrs, 2 mos

Languages Spoken

English English

4.9

98 Reviews

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98 Reviews of Kevin Russell

February 23, 2025

Dealership Rating
Employee Rating

Everyone at the dealership that I met was great. David, CJ and the service manager, I think his name was Craig was very nice. The only thing that was wrong was, whoever the clean up person is cove More

by randalltallent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Craig Harris

Feb 26, 2025

Guntersville Chevrolet responded

We're happy you found our staff to be so supportive during your experience here at Guntersville Chevrolet. Thank you again for choosing Guntersville Chevrolet and we hope to see you again.

February 19, 2025

Dealership Rating
Employee Rating

Kevin does a great job of finding time within the schedule to have my truck serviced. I’m much appreciative of the updates he provides throughout the process. More

by ANeSmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 24, 2025

Guntersville Chevrolet responded

Thank you for your kind review; we are happy to pass along your comments to Kevin here at Guntersville Chevrolet! We are always more than happy to assist you if anything else comes up. Take care!

February 13, 2025

Dealership Rating
Employee Rating

One of my best truck purchasing experiences. No pressure, just good ole fashioned, great customer service. More

by darrellflores
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Feb 18, 2025

Guntersville Chevrolet responded

We appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

February 08, 2025

Dealership Rating
Employee Rating

Awesome dealership. Great staff, off the charts customer service. Knowledgeable and courteous team that works to provide ultimate customer satisfaction. They’ve been do More

by darrellflores
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Feb 12, 2025

Guntersville Chevrolet responded

Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!

February 01, 2025

Dealership Rating
Employee Rating

I’m very pleased with Guntersville Chevrolet service and all of the individuals I dealt with. More

by J Shirl Dollar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Houston, Carleigh Bowen

Feb 06, 2025

Guntersville Chevrolet responded

We appreciate your positive review about your recent experience with us! We sincerely value your business and look forward to your next visit!

January 20, 2025

Dealership Rating
Employee Rating

Repair quote was close to final actual cost, technician completed job in a timely manner, repair warranty exceeds the ones from local specialty repair shops, service advisor and manager addressed any conce More

by rmartin4063
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 23, 2025

Guntersville Chevrolet responded

Thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

January 20, 2025

Dealership Rating
Employee Rating

No rental car assistance. I paid 48,000 for a vehicle that was under warranty and had to pay hundreds of dollars to rent a car. Didn’t get updates unless I asked for them. More

by amanda.tidmore
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Jan 24, 2025

Guntersville Chevrolet responded

Hi Amanda, Thank you for taking the time to share your feedback with us. We are sorry that there was lack of communication on our part and that we didn't have a loaner vehicle for you at the time. I understand that our Service Manager, Craig, has been able to discuss this further with you, and that we are reimbursing you for the rental car. Again, we are sorry that this happened. Thank you for reaching out to us and allowing us to make this right for you! Sincerely, Katie R.

January 18, 2025

Dealership Rating
Employee Rating

Everyone was kind and courteous. The waiting area was very nice. It took about as long as they told me. More

by caroldowdy10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Houston, Carleigh Bowen

Jan 20, 2025

Guntersville Chevrolet responded

Thanks! we always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!

January 06, 2025

Dealership Rating
Employee Rating

Kevin was outstanding. His professionalism, knowledge and customer service is why I always come back. More

by scott_cindydaniel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 10, 2025

Guntersville Chevrolet responded

Thanks for your praise and kind comments about Kevin. Please don't hesitate to reach out if there's anything additional we can do for you.

January 06, 2025

Dealership Rating
Employee Rating

Great Service! I called and got an appointment for an oil change and tire rotation that afternoon. It took about 20 minutes which was just right for the new full bo More

by CODYWALKER.03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aerial Cason

Jan 07, 2025

Guntersville Chevrolet responded

We're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

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