The employees there are always friendly and helpful.
They made sure to address my needs in a timely manner.
They made sure to address my needs in a timely manner.
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by btaylor27
Verified Customer
Verified Customer
Service Price Transparency
Mar 02, 2025 -
Tri State Nissan responded
Thank you so much for your kind words! We’re thrilled to hear that our team was friendly, helpful, and made sure to take care of your needs in a timely manner. Providing top-notch customer service is what we strive for every day, and knowing we delivered that for you means the world to us. We truly appreciate your support and look forward to serving you again in the future!
My car broke down in a remote area and I called Josh
after not being able to find a mechanic anywhere nearby. My car had been serviced the week before and I thought the service might have been related
after not being able to find a mechanic anywhere nearby. My car had been serviced the week before and I thought the service might have been related to the breakdown. Josh was very kind and helpful and really calmed the situation. He made sure I knew that when I found a tow truck to take me back to Va, the service dept would be ready for my arrival.
I even had to call Josh back after AAA failed to find me adequate towing, and he recommending a towing service I used and was happy with. Josh had to leave before I could be towed, but left my information with his associate Kevin. Kevin was ready for me when the tow truck arrived and had a technician immediately get the car into the back as soon as possible. Luckily the problem was found and resolved and Kevin waived the labor costs and got my wife and I back n the road quickly.
Josh especially really went above and beyond, and gave my wife and I peace of mind while we were stuck across state lines in a town with no services.
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by dcufan
Verified Customer
Verified Customer
Service Price Transparency
Feb 26, 2025 -
Tri State Nissan responded
Thank you so much for sharing your experience! We’re beyond grateful that Josh and Kevin were able to step in during such a stressful situation and turn things around for you. Being stranded in a remote area is never easy, and we’re thrilled that our team could provide not just a solution but also peace of mind. It’s our goal to go above and beyond for our customers, and your kind words truly mean the world to us. We’ll be sure to pass along your praise to Josh and Kevin—they’ll be thrilled to hear it! If you ever need anything in the future, we’re here for you. Safe travels, and thank you again for trusting us!
Most times it takes forever, but this time was quick.
Thanks for the faster service.
Thanks for the faster service.
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by squirt004
Verified Customer
Verified Customer
Service Price Transparency
Jan 26, 2025 -
Tri State Nissan responded
Thank you for taking the time to leave a review! We truly appreciate your feedback, and we're happy to hear that your most recent visit was quicker than usual. We're always working to improve our service speed and efficiency, and it's great to know we met your expectations this time. We'll continue to work hard to make every visit as smooth and quick as possible. Thank you for choosing Tri-State Nissan!
Everything was on time and all set and issue was
diagnosed and resolved on spot that’s awesome. Highly recommend Tri-State Nissan Winchester.
diagnosed and resolved on spot that’s awesome. Highly recommend Tri-State Nissan Winchester.
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by munazafq
Verified Customer
Verified Customer
Service Price Transparency
Jan 23, 2025 -
Tri State Nissan responded
Thank you so much for your wonderful review! We're absolutely thrilled to hear that your experience at Tri-State Nissan in Winchester was so seamless and efficient. It’s fantastic to know that the issue was diagnosed and resolved on the spot! Our team—Kevin, Todd, Martin, Bob, Josh, and Skylar—will be excited to hear your kind words. We are truly committed to providing top-notch service and exceeding expectations, and your feedback is a true reflection of that. Thank you again for recommending us, and we look forward to serving you in the future!
excellent staff, very helpful and friendly and fast
service very affordable rates and services.
Thank you
service very affordable rates and services.
Thank you
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by mdes45
Verified Customer
Verified Customer
Service Price Transparency
Jan 01, 2025 -
Tri State Nissan responded
Thank you for your wonderful review! We're so glad to hear that you had an excellent experience with our team at Tri-State Nissan. It’s great to know that our staff, including Kevin, Todd, Martin, Bob, Josh, and Skylar, provided you with helpful, friendly, and efficient service. We always strive to make our services both fast and affordable, and your positive feedback motivates us to keep exceeding your expectations. Thank you for choosing us, and we look forward to assisting you again in the future!
I enjoyed the fast friendly service with no appointment
needed. Plus extended hours for service
needed. Plus extended hours for service
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by JimBrannen
Verified Customer
Verified Customer
Service Price Transparency
Dec 06, 2024 -
Tri State Nissan responded
Thank you, Jim, for taking the time to share your 5-star review! We're thrilled to hear that you enjoyed our fast and friendly service at Tri-State Nissan, even without an appointment. Providing convenience through extended service hours is just one of the ways we aim to exceed expectations.
We also appreciate you highlighting Kevin Riggleman—our team takes pride in delivering efficient and transparent service. Thank you again for trusting us with your vehicle's care, and we look forward to serving you again in the future! Safe travels!
Employees were very knowledgeable and professional.
I would use these employees again. Thank you very much.
I would use these employees again. Thank you very much.
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by ARTHURDLARSON
Verified Customer
Verified Customer
Service Price Transparency
Nov 20, 2024 -
Tri State Nissan responded
Thank you for your kind words! We're thrilled to hear that our team’s knowledge and professionalism made such a positive impression. We'll be sure to share your appreciation with them! We're grateful for the opportunity to assist you and look forward to serving you again in the future. Thank you for choosing us!
TriState has been the sole servicer to my Murano, for
over 10 years. Bob Pressler is professional, knowledgeable, and friendly. Bob has always taken care of me, shows he cares, and provides superior cu
over 10 years. Bob Pressler is professional, knowledgeable, and friendly. Bob has always taken care of me, shows he cares, and provides superior customer service. Bob is my "go to" person.
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by BSM96
Verified Customer
Verified Customer
Service Price Transparency
Oct 15, 2024 -
Tri State Nissan responded
Thank you so much for your continued trust and loyalty to Tri-State Nissan over the past 10 years! It truly means the world to us to know that we've been your go-to service center for your Murano. We're especially thrilled to hear that Bob Pressler has taken such good care of you throughout the years. His professionalism, knowledge, and friendly demeanor are exactly what we strive for in delivering top-tier service to all our customers, and it’s wonderful to know that he’s made such a positive impact.
Kevin is OUTSTANDING!
Every rep should model after Kevin’s example. You could not have a better rep.
Every rep should model after Kevin’s example. You could not have a better rep.
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by LEWIS22602
Verified Customer
Verified Customer
Service Price Transparency
Sep 16, 2024 -
Tri State Nissan responded
Thank you so much, Lewis, for your kind words! We're thrilled to hear that Kevin provided an outstanding experience for you. We truly value your feedback and couldn't agree more — Kevin is an exceptional representative, and we're lucky to have him. Your recommendation means the world to us, and we appreciate you taking the time to share your experience. Thank you again for choosing Tri-State Nissan, and we look forward to serving you again in the future!
Dec 03, 2024 -
Tri State Nissan responded
Thank you for the glowing review! We're thrilled that Kevin provided you with such outstanding service—he really sets the bar high for our team. It's also great to hear that you were happy with the service price transparency, workmanship, and overall service time. We appreciate your trust in Tri-State Nissan and look forward to serving you again
They were very professional and honest.
They did not charge me for my tire repair since it was still under warranty and they did not charge me for any additional services, which other place
They did not charge me for my tire repair since it was still under warranty and they did not charge me for any additional services, which other places do even when there's nothing wrong with the car.
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by Shadaman
Verified Customer
Verified Customer
Service Price Transparency
Aug 28, 2024 -
Tri State Nissan responded
Thank you for your wonderful feedback! We're thrilled to hear that you found our team at Tri-State Nissan to be professional and honest. We take pride in providing transparent and fair service, and it's fantastic to know that we were able to repair your tire under warranty without any additional charges. Your satisfaction is our top priority, and it's great to hear we exceeded your expectations. Thank you once again for choosing us for your automotive needs, and we look forward to serving you in the future!
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