Kevin Naylor

Everything was perfect and the job that was done to the vehicle was also will done. And I appreciate everything Kevin Naylor and Ashleigh as will as the tech did for me. vehicle was also will done. And I appreciate everything Kevin Naylor and Ashleigh as will as the tech did for me. More

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Efficient Courteous Professional Well manged Clean Competent Friendly Punctual Comfortable waiting area Provides beverages and snacks Clean restrooms Competent Friendly Punctual Comfortable waiting area Provides beverages and snacks Clean restrooms More

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I had an issue that caused my 2022 Hyundai Sonata’s transmission to need to be replaced just outside of the 100K factory warranty. Thankfully Hyundai was going to cover 90% of the cost and a rental car transmission to need to be replaced just outside of the 100K factory warranty. Thankfully Hyundai was going to cover 90% of the cost and a rental car. The issue I had was it took almost a month to get the work done because the part took forever to arrive and then I found out that the technician that had worked on it missed putting a handful of bolts back in place. I only discovered this because a metal skid plate fell off while I was driving it so I had it independently inspected elsewhere. In my eyes I could never trust Larry Miller Hyundai again, that is until I met Kevin Naylor. Keep in mind I was going into the dealership furious but the moment I met Kevin he was extremely apologetic, understanding and reassuring. Kevin took complete ownership of the situation and made sure I was going to be fully reimbursed for what I had paid and for my inspection. He gave me his card with his personal cell phone on it and he told me if I need anything to let him know. We actually had a pretty long conversation. I’ve worked in many different aspects of customer service over 25 years from 5 diamond resorts to Fortune 500 company’s and I can say I can count on one hand the number of times I’ve met a person like Kevin. The passion and dedication he exudes for his job is unbelievable. I would be honored to work with the man, I hope his superiors recognize his value to the organization. Needless to say I’m a Larry Miller Hyundai fan for life….as long as Kevin Naylor is there at least. More

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I’m just now getting back to trusting again, but Dustin is great!! After having Ashleigh’s rudeness ect… is great!! After having Ashleigh’s rudeness ect… More

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Usddually great but this one time, terrible. Car was foud to be damanged but never got to the Collision Repair department for 15 days Car was foud to be damanged but never got to the Collision Repair department for 15 days More

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Chris was the professional, affable, and easy going. Not once during my experience did I feel pressured into buying a specific vehicle. Something I really appreciated about Chris was his transparency. W Not once during my experience did I feel pressured into buying a specific vehicle. Something I really appreciated about Chris was his transparency. When deciding between two different makes, he explained why he would recommend one vehicle over the other. Not only did he take the time to explain his rationale, but he also provided an explanation that I could grasp; I don't know much about cars. When I arrived to pick the vehicle up, there was a flat tire. Although that was beyond Chris' control, he went out of his way to make sure it was repaired immediately. I would highly recommend working with Chris if you're looking for a relaxed car purchasing experience. More

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I can't say enough good things about the service I received from Kevin. He truly made me feel like family. I really appreciate that he went above and beyond to make sure that my vehicle was safe to op received from Kevin. He truly made me feel like family. I really appreciate that he went above and beyond to make sure that my vehicle was safe to operate on the road. Even my parents were impressed with his service. More

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What a staff! Absolutely amazing! Made me feel like part of their family. I see no reason to ever look elsewhere for sales or service. Absolutely amazing! Made me feel like part of their family. I see no reason to ever look elsewhere for sales or service. More

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Kevin Naylor, Ashleigh and this dealership exceeded my expectations! Friendly, accommodating, priced right, prompt on delivery. I would not hesitate to make this “my” go to place for service. Thanks for a expectations! Friendly, accommodating, priced right, prompt on delivery. I would not hesitate to make this “my” go to place for service. Thanks for all you did to get my car up and going. More

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Seems to be disorganized at times. The employees are nice but the level of professionalism is lacking. The employees are nice but the level of professionalism is lacking. More

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