Melissa Sutton

Beware of the service department at Larry H. Miller Hyundai Peoria.They performed a routine oil change on my 2022 Elantra Blue Hybrid and installed the incorrect oil viscosity weight, directly v Miller Hyundai Peoria.They performed a routine oil change on my 2022 Elantra Blue Hybrid and installed the incorrect oil viscosity weight, directly violating Hyundai manufacturer specifications and endangering my engine powertrain warranty. To make matters worse, I drove my vehicle through a grueling 140-mile mountain commute from Phoenix to Flagstaff with the wrong fluid running through the engine. When I discovered the written error on my invoice and called for a remote resolution, the frontline staff—specifically Melissa and Mark—explicitly misrepresented themselves as "Service Managers" to manipulate me. Under these fraudulent titles, they actively gaslit me, claiming that oil weight didn't matter and lying that Hyundai corporate allows them to use whatever fluid weight they want.It was not until I filed a formal investigation ticket with Hyundai Motor America Corporate Headquarters and Asbury Automotive Group that management panicked and tried to retract their statements via voicemail and text.I was left stranded, lost over 20+ hours of personal and business time, and had to pay out-of-pocket at a certified facility in Flagstaff to perform a full engine flush and corrective refill to make my car safe to drive. As a corporate risk mitigation professional, I am ensuring my corporate case file with Hyundai Headquarters remains open.Avoid this facility at all costs. Their staff lacks basic technical competence, demonstrates zero integrity, and uses deceptive practices to cover up severe service liabilities. More

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I took my car into Larry Miller Hyundai July 2nd 2025 I had a recall on my car it was the backup camera. Now mind you the back up camera that I had work perfectly fine good resolution good quality picture had a recall on my car it was the backup camera. Now mind you the back up camera that I had work perfectly fine good resolution good quality picture everything was great. And Larry Miller Hyundai replaced the camera with some crap. The picture is blurry it looks like you're in a bubble it's the worst. I wish I would have never taken my car to Larry Miller Hyundai for that recall. Because the worst thing about it is there's nothing I can do about it because they're not going to put the old camera back in because it's on a recall so I'm the victim of their crappy replacement parts. And calling Larry Miller Hyundai it's futile because they're not going to do anything about it Melissa the service writer she was great but she's not the one that installed that crap in my car. More

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Amazing dealership. Super helpful when the previous car I bought starting having issues they were able to get me a reliable vehicle. Super helpful when the previous car I bought starting having issues they were able to get me a reliable vehicle. More

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The dealership is friendly and they are quick at doing the repairs. Even my experience buying the car was great. the repairs. Even my experience buying the car was great. More

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Always good customer service. The facility is clean and inviting. Service representative is always friendly, helpful, honest and informative. The facility is clean and inviting. Service representative is always friendly, helpful, honest and informative. More

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I have been coming to this Dealership for over 4 Years and the service is great! Melissa is my service representative and does an awesome job! and the service is great! Melissa is my service representative and does an awesome job! More

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Everyone was very helpful, especially Melissa Sutton. She returned all my calls and kept me informed. She returned all my calls and kept me informed. More

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Always get great service. Melissa is very helpful and courteous. Will continue to have my Genesis serviced there. Melissa is very helpful and courteous. Will continue to have my Genesis serviced there. More

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Ashely at Larry Miller Hyundai was the best! Very polite and willing to answer all my questions. I will continue to recommend her to all my friends and family that drive Hyundai’s. Very polite and willing to answer all my questions. I will continue to recommend her to all my friends and family that drive Hyundai’s. More

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I appreciate the oil change and maintenance service at Larry miller Hyundai fantastic team and hospitality! Thank you. Larry miller Hyundai fantastic team and hospitality! Thank you. More

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