Kevin Czyzewski | Page 10

Purchased a 100k full coverage warranty on a brand new car and denied the fixture of my air bag. Warranty stated that is not covered but that is not what the dealer tells you when they sell it to you. How car and denied the fixture of my air bag. Warranty stated that is not covered but that is not what the dealer tells you when they sell it to you. However, a radio or sun roof was covered. How about a life! Don’t buy warranties they are a rip off. It is a malfunction issue and the dealer denied fixing it all well. More

by g.girl Verified Customer Verified Customer

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Good experience. Quick and no complaints. Will be coming back for the next oil change Quick and no complaints. Will be coming back for the next oil change More

by andrzejrzadkosz Verified Customer Verified Customer

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They were able to help me with a recall on my car took care of the issue right away everyone is always very helpful. care of the issue right away everyone is always very helpful. More

by JENNIFERSANCHEZ.JS.JS Verified Customer Verified Customer

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Great service each time and amazing customer service representative. Always provided details about the service needed representative. Always provided details about the service needed More

by kevinp5292 Verified Customer Verified Customer

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Friendly service. Explained everything clearly. I had to come back because they forgot to calibrate the tires and he was very nice. Pleasant and comfortable waiting ro Explained everything clearly. I had to come back because they forgot to calibrate the tires and he was very nice. Pleasant and comfortable waiting room. More

by betsydominguez Verified Customer Verified Customer

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Kevin, was throughly informative and pleasant while working with me while my car was being inspected. working with me while my car was being inspected. More

by ITSLAW2 Verified Customer Verified Customer

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GREAT last-minute diagnosis and service, which was a bonus on a holiday weekend! Good save bonus on a holiday weekend! Good save More

by MLHSONNTAG Verified Customer Verified Customer

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Great place great service department Kevin got me in and out. And did a recall I did not know the car had out. And did a recall I did not know the car had More

by LOU24 Verified Customer Verified Customer

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They were able to get me in on short notice on an urgent issue. Repair was performed quickly. Everyone was very courteous. issue. Repair was performed quickly. Everyone was very courteous. More

by burnitzkarl Verified Customer Verified Customer

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I took my car in because the rear camera, side camera, and apple carplay stopped working. They also asked if I wanted a complimentary AC Check, which I agreed to. After waiting 1.5 hours they came out and and apple carplay stopped working. They also asked if I wanted a complimentary AC Check, which I agreed to. After waiting 1.5 hours they came out and said I needed a new rear view camera $500, the apple carplay was fine, and about $2,100 for an AC Evaporator. When I inquired about the side camera he said let me go check. He came back and informed me I was right, there was a software update that needed to be performed and that fixed all the issues, its a good thing I assumed they were connected and pushed back on buying a new backup camera. I then went to drive away and my AC would not work. I turned around and came back. They looked at the car again, which was more of my time only to say I needed a new fan motor. I asked if they would take care of this since the car was in their possession when the motor suddenly stopped working? Kevin informed me they would not be. I asked to speak with a manager and was introduced to David T. He also informed me that things happen and I would have to pay for this. He also said this was something "Electronic" and they did nothing to cause the motor to not work since their AC inspection was visual. But they did do a software update, which could have also caused the motor to stop if it is "electronics" causing the issue. However, Honda on Grand elected to take no responsibility and said this was just coincidence that a motor was working fine when brought in and happened to stop working when it was returned to me. I used to be a loyal customer who did all my maintenance at the dealership. However, I will now be taking my vehicle in for service elsewhere and will purchase my next Honda from another dealer. More

by PFDAWSON Verified Customer Verified Customer

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