Kevin Casey

It has been a pleasure to work with Kevin Casey on my warranty issue, he is a real professional and has been communicating well and keeping me updated on the status of my 2023 F150 warranty issue, he is a real professional and has been communicating well and keeping me updated on the status of my 2023 F150 More

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Overall great service by the fleet team. Griff and team were great on communicating and keeping me updated. Griff and team were great on communicating and keeping me updated. More

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O'Meara Ford service center is absolutely horrible. I had an appointment to have a simple oil change and wheel alignment scheduled for my E-450 Class C motorhome on 9/5/24. I had drove 260 miles from N I had an appointment to have a simple oil change and wheel alignment scheduled for my E-450 Class C motorhome on 9/5/24. I had drove 260 miles from North Platte Nebraska and stayed at a local Elks lodge for the night before my appointment. Upon arrival for my 9:00 a.m. appointment the girl behnd the desk seemed to be completely clueless even after looking up my appointment. I was then told that they cannot service my motorhome. They even asked the fleet manager if they could do it. I was told NO and this was the policy. I told them you had serviced it approx. 1 year ago for the same thing. He was super rude and said well that is not the policy now and babbled something about using Cruise America. I was so hot at this point that I stormed out pissed off as all xxxx. I called Cruise America and asked about where they have their Motorhomes serviced and they said.... O'Meara Ford. Now, to add insult to injury I have just received an e-mail this evening 9/8/24 that I have missed my appointment and to call them to re-schedule. What a bunch of jack-xxxxxxx they are. More

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