Kerry Monica, Jr.
Kerry Monica, Jr. at Lester Glenn Subaru
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Kerry Monica, Jr.

Service Director

Lester Glenn Subaru

1501 Route 37 West
Toms River, NJ 08755

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4.8
203 Reviews
4.8

203 Reviews

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203 Reviews of Kerry Monica, Jr.

March 08, 2025

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Employee Rating

They prvided excellent service they made it quick and easy, They provided a loaner car which helped me in making all of my appointments. As always Lester Glenn went above and beyond with quality and ou More

by KENEILEEN3287
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Conroy

Mar 10, 2025

Lester Glenn Subaru responded

Hey KENEILEEN3287, Thanks for your amazing review! We’re so glad to hear that we made the service process quick and easy for you, and that the loaner car helped with your appointments. We truly appreciate your continued trust and are happy to know we’ve been able to provide quality service every time! Happy Driving, The Lester Glenn Subaru Team

March 02, 2025

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Excellent service for my Subaru. All of the staff are very helpful and polite and guide you in the right direction. More

by Beemer Man
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Kathy Ottmer, Eric Senatore

Mar 04, 2025

Lester Glenn Subaru responded

Hey Beemer Man, Thanks for sharing your experience! We're thrilled to hear that our team provided you with excellent service for your Subaru. It's great to know that our staff was helpful, polite, and able to guide you in the right direction. Your satisfaction is our priority, and we look forward to assisting you again in the future! Happy Driving, The Lester Glenn Subaru Team

February 25, 2025

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Everything went smoothly ! my advisor was very friendly and explained everything just fine. Would highly recommend More

by FIRSTMATEJANE1
Service Price Transparency
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Recommend Dealer
Yes
Feb 26, 2025

Lester Glenn Subaru responded

Hi FIRSTMATEJANE1, Thank you for your wonderful feedback! We're so glad to hear that your experience was smooth and that your advisor was friendly and helpful. We truly appreciate your recommendation and look forward to serving you again in the future! Happy Driving, The Lester Glenn Subaru Team

February 22, 2025

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Lester Glenn Subaru Service, is always clean, comfortable if waiting. It is the only place to go for all your service and maintenance needs. My Service Adviser Kathy Ottmer is professional, knowledgeable f More

by wyckdnana
Service Price Transparency
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Recommend Dealer
Yes
Feb 24, 2025

Lester Glenn Subaru responded

Hey wyckdnana, Thank you for the wonderful review! We’re so glad to hear that Kathy has consistently provided you with professional, knowledgeable, and friendly service. It’s great to know you feel confident in our service department and trust us with your vehicle's maintenance and repairs. We truly appreciate your recommendation and are honored to be your go-to service provider! Happy Driving, The Lester Glenn Subaru Team

February 17, 2025

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The dealer had a small mixup but took care of it quickly. Then despite me not making a big deal about it, made sure we were taken care of for any inconvenience More

by DLOTRUGLIO28
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Kathy Ottmer

Feb 19, 2025

Lester Glenn Subaru responded

Hey DLOTRUGLIO28, Thanks for sharing your experience! We’re glad to hear that the team quickly addressed the mix-up and went above and beyond to ensure you were taken care of. We strive to make every experience seamless, and we appreciate your understanding. Happy Driving, The Lester Glenn Subaru Team

February 11, 2025

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Lester Glenn is the only place to go for all your service needs, be it maintenance or mechanical or recall. They are All professional, friendly, and keep you updated on your vehicle. The waiting are More

by wyckdnana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 12, 2025

Lester Glenn Subaru responded

Hey Wyckdnana, Thanks for sharing your experience! It’s amazing to hear that our service team has earned your trust over the years. Kathy, Kerry, Ekaterina, Sydney, and Linda will be thrilled to know they made such a positive impact! Keeping our customers informed and ensuring every vehicle is properly taken care of is what we strive for. We truly appreciate your recommendation and look forward to continuing to provide top-notch service for you! Happy Driving, The Lester Glenn Subaru Team

January 29, 2025

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Eric Senatore is a great rep - Lester Glenn is lucky to have him. Others in the service department, however, are lacking in quality and customer service. I brought my car in for a simple installation. T More

by LLKACCTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Eric Senatore

Feb 25, 2025

Lester Glenn Subaru responded

Hey LLKACCTS, Thank you for sharing your feedback. Our Service Director Kerry has reviewed your concerns and we sincerely apologize for the inconvenience caused by the seat cover installation and the overall experience. We understand that your expectations were not met, and we truly regret any frustration this has caused. Our managment team has offered both a service credit and a free oil change coupon as a way to address the situation, and we also extended an invitation to bring the vehicle back for re-installation of the covers. We understand this didn’t fully resolve your concerns, and we’re open to further suggestions on how we can improve. We truly want to make things right and ensure you feel valued as a customer. If you’re open to it, we’d be happy to assist you further and try to resolve the issue to your satisfaction. The Lester Glenn Subaru Team

January 29, 2025

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We always deal with Keith in service. He is the absolute best. Has made our time there the shortest he can. He really looks out for the customer. The entire staff is great!! From purch More

by SEAGODDESS52
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Jan 29, 2025

Lester Glenn Subaru responded

Hey there, Thanks for sharing your experience! We're so happy to hear that Keith has been taking great care of you and making your visits as efficient as possible. It's fantastic that the entire team, from purchase to service, has left such a positive impression. We truly appreciate your kind words! Happy Driving, The Lester Glenn Subaru Team

January 19, 2025

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Great service and very friendly staff. They go above and beyond. Would definitely recommend Lester Glenn. More

by FOURTODDS
Service Price Transparency
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Recommend Dealer
Yes
Jan 20, 2025

Lester Glenn Subaru responded

Hi Fourtodds, Thanks for sharing your kind words! We’re thrilled to hear that you had a great experience with us and that our team went above and beyond for you. We truly appreciate your recommendation and look forward to serving you again in the future! Happy Driving, The Lester Glenn Subaru Team

January 16, 2025

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Employee Rating

Sales and service are excellent pricing very competitive and reasonable and affordable and friendly well worth the visit highly recommended More

by FRANKAGUGLIARO
Service Price Transparency
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Recommend Dealer
Yes
Jan 17, 2025

Lester Glenn Subaru responded

Hi Frank, Thanks for sharing your fantastic feedback with us! We're so happy to hear that both our sales and service teams exceeded your expectations! Offering competitive pricing, along with friendly and affordable service, is always our goal, and it’s great to know we hit the mark. We truly appreciate your recommendation! We look forward to assisting you again in the future! Happy Driving, The Lester Glenn Subaru Team

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