Keon Tobin | Page 13

Keon Tobin, An Exceptional Service Advisor. This is a professional who has mastered his craft. Keon knows the rule of listening and putting the needs of a customer first. Want to schedule a quick appoint professional who has mastered his craft. Keon knows the rule of listening and putting the needs of a customer first. Want to schedule a quick appointment? Call or text Keon and thank me later. Keon is very gentle, kind and soft spoken. He will provide you with status updates while your car is at the dealership and will make sure you are very satisfied with every bit of the service provided before you leave dealership. BMW of Catonsville definitely got a gift to their customers, in the person of Keon. May he continue to do the great things he's been doing and will sure reap the benefits one day. More

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Keon Tobin is the first person at any BMW dealer who really listened to my needs, concerns, and plans and helped arrange a plan to fix my car. He was consistent in his communication and gave me his dire really listened to my needs, concerns, and plans and helped arrange a plan to fix my car. He was consistent in his communication and gave me his direct attention while answering my many questions. I feel like I can go back to BMW after losing trust in the company. I highly recommend him. More

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All that, and a BMW Harold (sales) and Dave (mgr) gave me a sense of professional automotive treatment one wishes for, but only in their dreams. Getting what I needed see Harold (sales) and Dave (mgr) gave me a sense of professional automotive treatment one wishes for, but only in their dreams. Getting what I needed seemed more fun than a magic lamp because it was so real. Also got an lM-series that performs beyond my dreams. Seems they'd be good at anything, and that they're at MileOne working with BMW just makes perfect sense for my family's benefit. So glad for the experience, so glad it mattered to them and when things really matter - BMW in Cantonsville, MD. is where I'm at. More

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The Best Service Advisor My service advisor, Keon Tobin is the best service advisor ever! From scheduling current work to recommending future service, he always makes my visit My service advisor, Keon Tobin is the best service advisor ever! From scheduling current work to recommending future service, he always makes my visits a joy. I live in PGC but I drive to Catonsville to service my car. Thank you Keon! More

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Excellent customer service from Ben Edwards Excellent customer service from Ben Edwards,.Ben Is very knowledgeable of product he is selling and he made my wife in me feel very comfortable. Excellent customer service from Ben Edwards,.Ben Is very knowledgeable of product he is selling and he made my wife in me feel very comfortable. More

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World Class service and World Class Service Advisor. Keon Tobin is one of, if not the best service advisors in the business. The Catonsville service department is excellent, I will not take my BMW to any Keon Tobin is one of, if not the best service advisors in the business. The Catonsville service department is excellent, I will not take my BMW to any other dealer or service department. Keon is the main reason for that. Anytime I have had an issue or question, he immediately responds, gets my issue resolved or answers my question. World Class service and World Class Service Advisor. More

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great and easy always getting taken care of here. good customer service and attention to details. have been using this place for 5 years and have no issues always getting taken care of here. good customer service and attention to details. have been using this place for 5 years and have no issues More

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Customer service I asked my representative questions about my required service and he explained everything in detail of what to expect he also was very knowledgeable a I asked my representative questions about my required service and he explained everything in detail of what to expect he also was very knowledgeable about all the questions I had about other services More

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Always happy! I’m always happy after a visit. Friendly staff, convenient loaners, and they make sure my car is in perfect condition! Definitely recommend to everyon I’m always happy after a visit. Friendly staff, convenient loaners, and they make sure my car is in perfect condition! Definitely recommend to everyone. More

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BMW Of Catonsville - Best Of The Best!! A loyal BMW Catonsville customer since 2006. The staff is always polite and really makes you feel special. I can’t say enough about Keon (my service A loyal BMW Catonsville customer since 2006. The staff is always polite and really makes you feel special. I can’t say enough about Keon (my service advisor)and the entire service department. No problem with making appointments online or over the phone.Loaner Car no problem! Always comparable to what you have.Keon keeps me updated if I decide to wait and they definitely try to make you comfortable while you wait.(bottled water,coffee,snacks,etc. tv and WiFi) l always ask for Keon because he explains thoroughly the service, that is needed and any other issues with my car. He is very personable and makes you feel comfortable as do the entire facility. Sales department is great also!! Would not go anywhere else! More

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