Kenny Burnley

He made it easy to evaluate vehicle options and find the right fit with my budget. He and the staff were on top of everything making the process very smooth! right fit with my budget. He and the staff were on top of everything making the process very smooth! More

by joseph.flowers6 Verified Customer Verified Customer

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My husband and I both bought vehicles and had a great experience. Nick was great and him and his brother Bill was able to get us a great deal! experience. Nick was great and him and his brother Bill was able to get us a great deal! More

by ashleyyoung1414 Verified Customer Verified Customer

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Everyone was really pleasant. It went smooth and quickly. Madison helped us look at multiple vehicles. It went smooth and quickly. Madison helped us look at multiple vehicles. More

by jetsball13 Verified Customer Verified Customer

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They were good people to work with! Lexi did an awesome job with helping me to get the truck i wanted. Lexi did an awesome job with helping me to get the truck i wanted. More

by kimseaman21 Verified Customer Verified Customer

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They went over and above. The people were very friendly. Did every thing they could to make a deal The people were very friendly. Did every thing they could to make a deal More

by edgarfamily1 Verified Customer Verified Customer

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At first I was ECSTATIC about purchasing my car. Now, I do not recommend this dealership at all. The finance department is extremely hard to get ahold of. They will not accept calls, only texts whic Now, I do not recommend this dealership at all. The finance department is extremely hard to get ahold of. They will not accept calls, only texts which is extremely unprofessional. Once I got home and looked over my paperwork. I was sold over $3,000 in extra warranties/protection services. These were not disclosed to me before hand nor did I receive any paperwork on them. Once I discovered this I called the finance office for multiple days, several times a day with no answer. During these days I had also texted the man in the finance department without answer. Finally, almost a week later I got an answer and it was supposedly canceled. Today I texted at 7am asking about who my loan was through and payment information as I was given no prior information on my loan. No answer…until I called the finance office. While I sat there waiting for someone to pickup the phone I got a text back giving me information. Once in contact with the bank handling my loan I found out that the warranty/protection charges have yet to be removed, and my birth year was wrong! I was born in 2003. The year on my loan is 2008. I was asked MULTIPLE times while at the dealership what my birth year was and explained that it was 2003. Now I have to do even more work to get everything fixed. I am a big fan of Mitsubishi, but will never buy from this dealership again as this has been a huge headache. More

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Very profesional and working team make the deal smoother and more than I expected, Madison has de a great job altogether with manager and finance team z overall a great experience. and more than I expected, Madison has de a great job altogether with manager and finance team z overall a great experience. More

by nilssondevia Verified Customer Verified Customer

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I was very pleased with the outstanding deal I got, and how helpful they were in every step of the process I couldn’t be more pleased. how helpful they were in every step of the process I couldn’t be more pleased. More

by boodikun Verified Customer Verified Customer

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Id like to first state the sales aspect of this was great. Luke did an amazing job no complaints from him. I purchased a new vehicle from Crown Mitsubishi and noticed a deep scratch on the hood. W great. Luke did an amazing job no complaints from him. I purchased a new vehicle from Crown Mitsubishi and noticed a deep scratch on the hood. While the dealership initially agreed to take responsibility and repair the damage, the entire process since then has been a masterclass in poor customer service and misrepresentation. On June 23, Financial Manager Kenny Burnley explicitly stated to me that a third-party outside paint specialist ("Mike") would be brought in to handle the repair properly while the vehicle was in for a separate electrical service. As their in house detailer was unable to get buff out scratch without causing swirls. On July 23, I was contacted and told the vehicle was ready and the issue was fully resolved. However, upon inspection, the scratch was completely untouched by a outside paint tech and remained. Bill the sales manager even agreed it was not acceptable. When I pressed for answers, the management changed their story. They admitted that only their in-house detailer had worked on it, completely contradicting their previous statements. They then claimed their outside technician was on vacation until Monday and promised an update. It has now been a full week since that deadline. I have sent multiple follow-up emails requesting a clear answer on who actually touched my car, scheduling availability, and the official service/warranty logs for my records. The dealership management has completely ignored my communications and stopped responding entirely as of 8/3. Crown Mitsubishi is eager to close a sale, but they do not honor their post-sale agreements, they provide conflicting information to customers, and they completely vanish when held accountable. A week is more than enough time for any reputable business to pick up and make one phone call to determine availability. I am currently escalating this matter to Mitsubishi Corporate. Get every single promise in writing before you drive off the lot. More

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Everyone was very friendly. I would just advise to listen to someone when they are talking. I mean really listen to their wants! I would just advise to listen to someone when they are talking. I mean really listen to their wants! More

by bingomama716 Verified Customer Verified Customer

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