Kenneth Uss

The dealership is a great honest place to purchase a vehicle.The whole staff was very helpful and respectful. They treated me like family and it was a memorable experience. I would definitely recommend vehicle.The whole staff was very helpful and respectful. They treated me like family and it was a memorable experience. I would definitely recommend you consider this dealership. More

by fvalentino Verified Customer Verified Customer

Report | Print

Wonderful sales and service departments, took the time to go over our new vehicle and service department go over our new vehicle and service department More

by WFERRIS731 Verified Customer Verified Customer

Report | Print

I want to start by saying although my last review is a scathing one it is not the complete picture as every time I have been helped it has not been the same experience as previously depicted. The track re scathing one it is not the complete picture as every time I have been helped it has not been the same experience as previously depicted. The track record of the car under 15,000 miles has not been exemplary nor smooth, to say the least, but what I have previously stated was bred out of frustration and anger and was not in any manner meant to slander but explain. Respectfully I could have expressed my concerns differently and I thoroughly want to Apologize to Kenneth Uss and Xavier Stickney as although I did not mean to slander them, Newins Ford is a small-operated family-owned business with Pride and an incomplete picture of experiences does not do due justice for them. After expressing and them therefore being privy to my concerns indirectly I was contacted directly by Kenneth Uss and met with more respect, an honest and eager want to better understand the issue as well as myself, and entirely better accommodations in moving forward to handle the last existing issue at the moment. Not only did Kenneth reach out multiple times and is still helping me with a deeper look into a noise I may be even over-analyzing but Xavier Stickney went out of his way to catch me on the phone and express his apologies and the misunderstanding that we shared. As soon as I get the time I plan to consider my options further and speak with their sales manager Matt Stickney still but the Respect shown in their accommodations now and in other experiences does not entirely show visibly in my last review. I had not handled myself as I would have liked to taking a look back now and I am trying avidly to delete and recount my last review made on two different review sites, as they do not entirely depict correctly every experience I have had with Newins Bayshore Ford, but a compilation of disgruntled moments bred out of frustration. It is not Newins fault this particular car is having issues so early on and absolutely not the fault of Kenneth Uss or Xavier Stickney and I apologize largely again for how they were informed indirectly to my concerns! They are still working with me diligently and what they have done to help prior in other experiences and even now is highly appreciated and I am grateful. I will continue to delete my prior review as it is not a complete picture or understanding and I would strongly like to reclaim the review or Give Better Clarification as I am truthfully struggling to delete the review after hastily making it. I take it back honestly and I do apologize to all of Newins but directly Kenneth and Xavier for my trouble! More

Report | Print

Kenny Uss in the service department is a total scam artist. I needed to use one of their loaner vehicles while my work truck was in service, and unfortunately there was a fender bender caused by one o artist. I needed to use one of their loaner vehicles while my work truck was in service, and unfortunately there was a fender bender caused by one of my employees with another vehicle. I took full responsibility for the accident, and according to the loaner agreement given, and highlighted by Kenny, a business entity's employees are in fact allowed to drive the loaner vehicle. With that dispute aside, a typed up agreement was then generated by Kenny for me to sign which seemed fishy. Upon review by my attorney, I was told signing this document opened myself up for liabilities which were covered by my insurance policy. Upon refusal of signing the fraudulent document Kenny told me he was withholding my vehicle until I signed the document. Another call back to my attorney and then to Matt the owner's son who handled the situation quite well, and my truck was released, as there was no due cause for them to hold my vehicle by law. All along I told Kenny I would pay for any damages to the loaner vehicle. Next I get a call from my insurance company that a claim was made. I call my agent, and I'm told Kenny called over to tell what happened, and gave no further information on damages, or correspondence from the other insured party. Upon further investigation I was called back by my insurance's claim headquarters and my agent saying Kenny claimed damage to the hood, headlights, grille, front bumper, and front end mechanicals of the vehicle. The vehicle damage was limited to the front license plate bracket, and scuffed paint on the bumper. The state farm representative received pictures of the vehicle from the scene of the accident from me, and affirmed Kenny's accusations were fraudulent, and that their adjuster would be looking into it. I then got Kenny to admit on a recorded line with Ford customer service that the damages were as I described, no other claims were made by any other parties, and that I offered to pay out of pocket for the repairs. I asked Kenny why he wouldn't allow me to pay for the damages to the loaner car out of pocket, and after vehemently avoiding the question on Ford's recorded line, his answer was "You made a mistake and you're going to pay for it" ..... When in this entire altercation did I refuse to take responsibility for what happened Kenny? Or is it just that you're trying to make it hurt as much as possible for an honest customer? The Damage was so minimal I could have returned the car, said nothing, and it would have gone unnoticed with the poor condition the vehicle was already in. Here you are again with egg on your face Kenny, just like with my insurance company for making false insurance claims, my attorney who received your fraudulent paper you tried to get me to sign, and Ford motor company on a recorded line giving false and conflicting information. Attached are the rental agreement, which highlighted is the part Kenny doesn't want to admit, and the damage to their loaner vehicle on the scene. Please tell me if you see any damage to headlights, grille, hood, or how any of the damage photographed could have caused "mechanical front end damage" More

Report | Print

Had another painless experience obtaining my vehicle. Rodney is a great guy. What he lacks in fantasy football skill is more than made up for as a top ranking salesman. Rodney is a great guy. What he lacks in fantasy football skill is more than made up for as a top ranking salesman. More

by roger42 Verified Customer Verified Customer

Report | Print

The words buissness man pride and ford . Should not be used in the same sentence. If mentioned with this ignorant person. Oh he is however a liar, cheat and very disrespectful. I am shoc Should not be used in the same sentence. If mentioned with this ignorant person. Oh he is however a liar, cheat and very disrespectful. I am shocked that the family who owns newins has someone like this working there. More

Report | Print

WISH I COULD RATE A NEGATIVE NUMBER horrible parts and service department. No communication. Needed a part, that took a week. They told us Wednesday when I dropped the car it would be done Thursday. We service department. No communication. Needed a part, that took a week. They told us Wednesday when I dropped the car it would be done Thursday. Went in Thursday and turns out 1. the car was NEVER even looked at and 2. they ordered the WRONG PART. You would think a phone call would be in order but NO - we had to go there and ask. Now, they have to order the right part and wait for that - and there is a weekend involved. Today is Thursday and I won't have my car at least until Tuesday. I am renting a car to get around and they are not willing to give me a loaner. The car they are fixing is still under warranty so the problem is on Ford but apparently they do not care that the headache is on me. I will not buy a ford again and certainly will NEVER recommend Newins CROOKS AND SWINDLERS More

Report | Print

Multiple mistakes due to the difficulty of the problem. Service manager could have been a little bit more involved in the beginning of the process which might have made a difference early on. He did com Service manager could have been a little bit more involved in the beginning of the process which might have made a difference early on. He did commit himself in the end to oversee the final repair. More

by BRODY.JEFFREY Verified Customer Verified Customer

Report | Print

Pleasent man , right on it. Had my auto same day. Explaining all necessary steps and finishing in 1 hours Had my auto same day. Explaining all necessary steps and finishing in 1 hours More

by brookechiropractic Verified Customer Verified Customer

Report | Print

Our experience was amazing! Kaz & Matthew in Sales showed us the utmost courtesy & kindness helping us purchase our new vehicle. We have dealt with Newins Ford for many years & Kaz & Matthew in Sales showed us the utmost courtesy & kindness helping us purchase our new vehicle. We have dealt with Newins Ford for many years & their Service Department is also amazing! We highly recommend Newins Ford. More

by Aqua369 Verified Customer Verified Customer

Report | Print