Kenneth James

Mr James was very helpful and thorough. . Although it was my Lexus being serviced, answered all my questions .. Service was done in a very timely matter..I’ll be back for sure!’ Gary . Although it was my Lexus being serviced, answered all my questions .. Service was done in a very timely matter..I’ll be back for sure!’ Gary More

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From start to finish it’s a good experience. They always do what they say and they go above and beyond. They always do what they say and they go above and beyond. More

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The general atmosphere was positive but this was my first visit and I didn’t know what the steps are. Many employees were present but no one acknowledged me and explain what I needed to do. service was perfo visit and I didn’t know what the steps are. Many employees were present but no one acknowledged me and explain what I needed to do. service was performed well. Other than my reception I was happy with my visit. More

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Bought tires for my Tundra on the “Buy 3 get one for $1” special this month. The price was cheaper than all competitors, for new Michelins. Cannot complain there. Kenneth James, as always, took excellen special this month. The price was cheaper than all competitors, for new Michelins. Cannot complain there. Kenneth James, as always, took excellent care of me. He is my #1 service guy there and he always treats me well and takes care of any concern I have. Love working with him. I drive 30 miles one way to service with him. I also have to brag on Tony Bailey. I have bought several cars from him. Any time I am there, he seeks me out and asks me if there is anything he can do for me, then invites me to talk at his desk. True, meaningful and friendly conversations that have nothing to do with cars. He handles his professional and personal Sides, the same. A friend and customer for life. Pleased to know Kenneth and Tony and the Longo family. See you guys at the next service! More

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***Edited**I’ve been coming here for over 5 years now, and the service has been CONSISTENTLY OUTSTANDING!! Huge thanks to Kenneth James for his professionalism and care, and to the technicians at Longo To and the service has been CONSISTENTLY OUTSTANDING!! Huge thanks to Kenneth James for his professionalism and care, and to the technicians at Longo Toyota of Prosper for their precisely ACCURATE and RELIABLE work every time. This team truly goes above and beyond. They do fabulous job with car DETAILING too! Made it look like NEW again! Keep shining and rising! *Original Post* My Service Writer, Kenneth Cole James, has always been amazing! Kenneth demonstrates understanding of customer needs and makes sincere efforts to meet those needs. He is unbiased and professional when making recommendations for the items that need to be taken care of for the vehicle. He carries solid knowledge and explains mechanisms, risks, and benefits of recommended service items; for example, radiator (cooling system) flush, and drain and refill of transmission fluid. He also accommodates the service schedule to fit our schedule. Kenneth also demonstrates great respect for clients and sincere commitment to customer satisfaction!! The quality of work done by Mechanics at Longo Toyota of Prosper is also great! I have been going to this place for over 2 years now and never had an incident when I had to go back to them because they had forgotten on some items or the items not been well taken care of. Customer service is important but quality of work is equally important to me, which both are provided at this dealership to my experiences!!! I also appreciate the periodic promotions or service specials they have to provide competitive pricing!! I think the leadership is doing amazing job running this dealership and you can feel the culture of the company and their commitment for customer satisfaction and quality!! I feel Toyota’s philosophy of Lean Six Sigma is best reflected at this dealership!!!!! Thank you all @Longo Toyota of Prosper for your hard-work and commitments to world class service and quality despite all the challenges of current time!! More

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Excellent service department. Quality work, great staff and fair prices. Will definitely return to Longo of Prosper. Quality work, great staff and fair prices. Will definitely return to Longo of Prosper. More

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I chose Toyota 1 year ago and I can’t describe how great their service department operates. I was frustrated with two other brands level of professionalism and customer experience. I am an advocate now an their service department operates. I was frustrated with two other brands level of professionalism and customer experience. I am an advocate now and speak highly of my Tundra and Longo to friends, co-workers and family. Kenneth is the best! More

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On 2-24-25/Monday & 2-28-25/Friday (had to order parts) Longo Toyota of Prosper serviced my 2000 Tundra that I purchased new 25 years ago. On 24th replaced radiator fluid as protocol required. Ordered Pow Longo Toyota of Prosper serviced my 2000 Tundra that I purchased new 25 years ago. On 24th replaced radiator fluid as protocol required. Ordered Power Steering lines (Leaking) & Drivers’s Seat Belt Buckle (Malfunctioning) that were installed on 28th. Billy Stewart oversaw the total repair process for my Tundra; Josh Astetter, Toyota Master Certified Tech repaired my Tundra & Kenneth James, Certified Toyota Service Rep, oversaw the Servicing of my vehicle. I want to thank all three for keeping my Tundra in excellent condition. Thanks Much Guys! More

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I had Kenneth as my service advisor for the first time on Thursday 02/06. He did such a great job notifying me of any updates of my truck and I would be gladly to have him again for my next service maintenan Thursday 02/06. He did such a great job notifying me of any updates of my truck and I would be gladly to have him again for my next service maintenance. More

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12-10-24/Tuesday/0800 CT Installed Front RT & LT Control Arm Bushings (never been replaced) & Aligned all 4 wheels on my 2000 Tundra I bought new August 2000, almost 25 years ago… have kept in immaculate co Arm Bushings (never been replaced) & Aligned all 4 wheels on my 2000 Tundra I bought new August 2000, almost 25 years ago… have kept in immaculate condition both Cosmetically and Mechanically..runs smooth, quick and fast..all updates completed as needed when needed by only Toyota equipment and by Certified Master Techs! Test Drove home ..was smooth with great tight steering that accepted bumps in road well… didn’t need new Shocks..still have original shocks. Overseeing my 2000 Tundra needs at Longo Toyota of Prosper in Prosper, Tx, is a Trio of the best Toyota Employees that can be found: Billy Stewart: Manages (over 20 years experience) hands on all Service & Garage Employees working closely with each all in unison for a totally exceptional outcome job in the servicing of my vehicle! Billy’s work & knowledge is Impeccable combined with his great Character of Integrity, Honesty and Friendliness which make for a Pleasant Experience! Josh Astetter: Toyota Quality Specialist Certified Master Tech (has many years of experience as a Master Tech knows every detail about my Tundra and how to keep it at Optimum Performance and Running Condition. His Character and work is impeccable and matches Billy’s Traits! Kenneth James: Toyota Certified Service Representative who completes the Trio working to always complete my task needed to repair my Tundra. He was hired personally by Billy so you know he is in line with the same positive Traits listed above for Billy Stewart and Josh Astetter! They all work great together with Kenneth scheduling all my needs and making sure parts are in stock before scheduling my work… He explains in detail what work was performed and provides reasonable cost for the job completed. I highly recommend Longo Toyota of Prosper for buying and servicing all Toyotas… their honesty combined with very knowledgeable experienced employees makes for a pleasant visit.. they are the best Toyota Dealership I have ever had for all my Toyota Vehicles through my 50 years of ownership of the most reliable vehicles on the market…my 25 year old Tundra a shining example of that! Thanks Longo Toyota of Prosper Tx and Billy Stewart and with the best dealership employees around! Andy Solomon More

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