Kendra Trapp-Black

ON 07/18/25 AT 0800 HOURS. I ARRIVED AT ROYAL KIA, TUCSON FOR AN UNSCHEDULED MAINTENANCE VISIT FOR MY KIA SOUL. AFTER DESCRIBING AND EXPLAINING MY PERCEIVED MECHANICAL PROBLEMS I ARRIVED AT ROYAL KIA, TUCSON FOR AN UNSCHEDULED MAINTENANCE VISIT FOR MY KIA SOUL. AFTER DESCRIBING AND EXPLAINING MY PERCEIVED MECHANICAL PROBLEMS TO SERVICE REP KENDRA. WHO VERY QUICKLY, PRECISLY AND PROFESSIONALLY DESCRIBED, EXPLAINED AND PRESENTED THE SOLUTION TO MY PERCEIVED MECHANICAL ANOMALIES. KENDRAS CONCERN, KNOWLEDGE, PROFESSIONALISM ALONG WITH HER CHEERFUL AND JOYOUS PERSONALITY WERE ON FULL DISPLAY. MY SINCERE THANKS AND APPRECIATION TO KENDRA. WHAT A GREAT REPRESENATIVE FOR A VERY GOOD COMPANY! More

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Best dealership for sales and especially service experience I've ever had. Everyone there is totally committed to the customer. experience I've ever had. Everyone there is totally committed to the customer. More

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Kendra provided excellent customer service. Took the time to review the service report and recommendations. Took the time to review the service report and recommendations. More

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William was knowledgeable, funny, and not pushy at all. He asked enough questions to get a feel for what we wanted, and when it became clear that we had done plenty of research before coming in, he took th He asked enough questions to get a feel for what we wanted, and when it became clear that we had done plenty of research before coming in, he took those wants seriously. He didn’t push us to buy the highest possible trim package of the vehicle we were looking at, and he in fact actually agreed that the lower cost of the two we were looking at would probably meet our needs the best. William was also spot on with his estimate of when the paperwork would be completed and the vehicle would be ready. He was flexible and collaborative throughout the entire day, and he even went out of his way to find a way to make the insurance verification process work WITHOUT us having to bother our insurance broker, who is a family friend, on the weekend. All in all, I’d highly recommend William for your vehicle buying needs! More

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I had a great experience at Kia, Kendra was wonderful, she thoroughly explained everything and answered all my questions. She also checked in on me while I waited in the lobby, which was really nice. she thoroughly explained everything and answered all my questions. She also checked in on me while I waited in the lobby, which was really nice. More

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My family has purchased over 10 vehicles from Royal Kia. We have had multiple sales consultants and have always been incredibly happy. Jesus has been the best! Thank you Royal Kia and thank you Jesus!!! We have had multiple sales consultants and have always been incredibly happy. Jesus has been the best! Thank you Royal Kia and thank you Jesus!!! More

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Jesus was very professional, he explained all details really well, making the process easy for me to understand. 100% recommended! really well, making the process easy for me to understand. 100% recommended! More

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Friendly staff and lots of options to choose from, will consider visiting later for other buys consider visiting later for other buys More

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