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Kendra Downey
Kendra Downey at City Limits Nissan

Kendra Downey

Service Advisor

City Limits Nissan

4914 S I-35 Frontage Rd
Austin, TX 78745

Contact Me
4.8
31 Reviews

Dealership Experience

1 yr, 6 mos

Industry Experience

8 yrs, 6 mos

Languages Spoken

English English

4.8

31 Reviews

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31 Reviews of Kendra Downey

May 31, 2025

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Employee Rating

I couldn’t be happier with City Limits Nissan. Everything was exceptional from start to finish. The quality of work was excellent, and everyone went the extra mile to make sure I had a good expe More

by budagibert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 02, 2025

City Limits Nissan responded

Thank you so much for your kind review, we appreciate the opportunity to earn your business and look forward to providing you with many more happy miles! If you need anything at all please don't hesitate to reach out. Thanks again and have a great week! Thank you, Jason Laguna General Manager

May 31, 2025

Dealership Rating
Employee Rating

Great customer service! She is friendly, accommodating, and efficient. Very attentive and goes above and beyond. More

by J.RDZ87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Sanchez

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Jun 02, 2025

City Limits Nissan responded

We are happy to hear the Service team took great care of you and will pass your comments along! Thank you for taking the time out of your day to tell us about your visit, and we hope to see you again soon! Thank you, Jason Laguna General Manager

Jun 04, 2025

City Limits Nissan responded

Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!

May 28, 2025

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Employee Rating

Kendra was very attentive and polite and took care of my issues. It was a quick and smooth experience. More

by kconn2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 29, 2025

City Limits Nissan responded

We are happy to hear you were well taken care of during your recent service visit and we hope to provide you with many more happy miles! Let us know if there's anything else we can do for you, and have a great weekend! Thank you, Jason Laguna General Manager

May 30, 2025

City Limits Nissan responded

Hello, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!

May 27, 2025

Dealership Rating
Employee Rating

Kendra was excellent getting us in for an oil change. She's friendly and knowledgeable. We had to wait longer than expected to check out because of how many other people were checking in. This doesn't se More

by MR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 27, 2025

City Limits Nissan responded

Thank you for taking the time to leave us your review, we will use this feedback to refine our efforts going forward. If you need anything at all, please don't hesitate to reach out and we'd be happy to help! Thank you, Jason Laguna General Manager

May 26, 2025

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Employee Rating

I always get excellent service here. Thanks for everything you do. See you next time. More

by ANNPHIPPS57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 26, 2025

City Limits Nissan responded

We are so happy to hear you had a great service visit, thank you for providing us with a review and for the opportunity to earn your business! If you need anything at all please don't hesitate to contact us! Thank you, Jason Laguna General Manager

May 17, 2025

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Employee Rating

Very good experience, very nice waiting area, friendly staff. I will go again for service. Thank you very much. More

by abeeromar76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Sanchez, Eric Hernandez

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May 17, 2025

City Limits Nissan responded

We are happy to hear you had a pleasant Service visit with us, thank you for taking the time to leave us a review and we hope to provide you with many more happy miles! Thank you, Jason Laguna General Manager

May 15, 2025

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Employee Rating

Just a small problem with miscommunication . Had to threaten to leave sale before worked out. Treated food by John and FeFe. More

by robertdspear7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jason Laguna, Afnan Jamhour, Daniel Sanchez, Jay Carlos, Eric Hernandez, John Torres, Miguel Vega-Centeno, Jacob Moreno

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May 17, 2025

City Limits Nissan responded

Thank you for your review and for the opportunity to earn your business, I am sorry for any miscommunication and appreciate you bringing it to our attention. We are glad to be able to welcome you to the City Limits Nissan family and look forward to seeing you again soon! Thank you, Jason Laguna General Manager

May 18, 2025

City Limits Nissan responded

We're happy you found our staff to be supportive during your experience here at City Limits Nissan and we appreciate the opportunity to earn your business. If you're ever in need of assistance, please let us know! Thank you again and have a great weekend! Chenin Buck Owner Loyalty Manager

May 15, 2025

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Employee Rating

The staff was prompt, on it and respectful. The drop off was effective, efficient, and smooth. Kendra was also helpful in setting up the Lyft for me to go home and to return when car was ready. More

by MAGUAJARDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
May 15, 2025

City Limits Nissan responded

Thank you for taking the time to provide us with a review, we're so glad to hear the team took good care of you and we appreciate the opportunity to earn your business! Here's to many more happy miles, thanks again and have a great weekend! Jason Laguna General Manager

May 15, 2025

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Employee Rating

Great service, friendly staff, gave me a Lyft home, knowledgeable. I had a great experience! More

by PATTERJK02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 16, 2025

City Limits Nissan responded

We are glad to hear the Service team took good care of you, and appreciate that you took the time out of your day to tell us about it! If you need anything at all, please contact us at 512-444-1400 and we'd be more than happy to help. Thanks again and have a great weekend! Jason Laguna General Manager

May 13, 2025

Dealership Rating
Employee Rating

Always very nice service department. Kendra even told me that there was a recall on my vehicle. More

by edfaison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
May 15, 2025

City Limits Nissan responded

Thank you for taking the time to tell us about your visit, we are happy to hear your Service experience met the high standards we set for ourselves and we appreciate the opportunity to earn your business. If you need anything at all, please reach out! Thank you, Jason Laguna General Manager

May 16, 2025

City Limits Nissan responded

Hello Edfaison, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

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