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Kendra Downey
Kendra Downey at City Limits Nissan
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Kendra Downey

Service Advisor

City Limits Nissan

4914 S I-35 Frontage Rd
Austin, TX 78745

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4.8
22 Reviews

Dealership Experience

1 yr, 5 mos

Industry Experience

8 yrs, 5 mos

Languages Spoken

English English

4.8

22 Reviews

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22 Reviews of Kendra Downey

May 13, 2025

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Employee Rating

Always very nice service department. Kendra even told me that there was a recall on my vehicle. More

by edfaison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 10, 2025

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Employee Rating

Dealership and facility is good but the service quality is sub par. They don’t even do a car wash or clean up post working. More

by selva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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May 10, 2025

City Limits Nissan responded

We are disappointed to hear your visit with us fell short of the standards we set for ourselves, and we would like to know more about your experience. If you don't mind reaching out to us at your convenience, please call us at 512-444-1400 so that we can work towards turning your experience around. Thank you, and we hope to hear from you soon! Jason Laguna General Manager

May 10, 2025

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Employee Rating

Excellent service, attention and communication. Kendra was particularly quick on find a spot in the schedule and providing transportation to the place I had to go. More

by calo740622
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 10, 2025

City Limits Nissan responded

We are happy to hear you found the team to be supportive, our goal is to provide top notch service to every guest and we appreciate you taking the time to leave us your feedback! If you have any additional questions or concerns please don't hesitate to contact us. Thank you, and have a great weekend! Jason Laguna General Manager

May 05, 2025

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Great service from Kendra and Madison! Thank you to them both for all the help. More

by samochoa1515
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 05, 2025

City Limits Nissan responded

We appreciate your review and the opportunity to earn your business, thank you for your kind words and we hope to be of service to you again soon! Thank you, Jason Laguna General Manager

May 01, 2025

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Had my car serviced and I was sent a report that everything was good and it wasn’t so it makes wonder if they really change my oil and rotated and balanced my tires I end up having to take it back b More

by pjmacias72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jay Carlos

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May 01, 2025

City Limits Nissan responded

I am sorry to hear you had to make two visits to our service department, we do a thorough vehicle inspection on video for you and send recommendations based on our findings. We want you to have peace of mind and trust in our service department, so if you did not receive that video I would be happy to get with the service team to send it over to you now. When your battery was tested during the inspection, it did not show as needing to be replaced or we would have recommended that service to you. However, as the temperature and weather fluctuates that can change rather quickly. Please reach out to us at 512-444-1400 at your convenience if you'd like additional information or to have us send you the inspection video, we would love the opportunity to reestablish your faith in our team! Thank you, Jason Laguna General Manager

April 06, 2025

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Employee Rating

Great service representative when taking my information and attentive to my car needs. Thank you Kendra for listening to the customer. More

by XMIRELES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 07, 2025

City Limits Nissan responded

Thank you for taking the time to tell us about your service visit, we appreciate it and will be sure to pass your comments along to the team! If you need anything at all please don't hesitate to reach out, thanks again and have a great week! Jason Laguna General Manager

March 31, 2025

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Employee Rating

Customer service is great. Love the communication via email and text and phone!Everyone was great More

by torresm_3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Hernandez

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Mar 31, 2025

City Limits Nissan responded

We're so happy to hear you had a great visit with our Service team, and appreciate you taking the time out of your day to share with us! If you need anything at all, please contact us at 512-444-1400 and we'd be happy to help! Thank you, Jason Laguna General Manager

March 31, 2025

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Employee Rating

Overall the experience with Mr. Cooper Owen was good. He was respectful, kind, and caring. We appreciate the assistance and the care that was shown. Big thanks to Kendra Downey as w More

by margaritas0215
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Oswaldo Ramirez, Cooper Owen

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Mar 31, 2025

City Limits Nissan responded

We are so happy to hear you had a great visit with our team, we will be sure to pass your comments along and look forward to providing you with many more happy miles! Welcome to the City Limits Nissan family, and have a great week! Thank you, Jason Laguna General Manager

March 28, 2025

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Employee Rating

My vehicle was under warranty when i had it towed to dealer. Tow bill was $310. I owned the vehicle out right. Had blue title in hand. While the vehicle was being worked on , under warranty, I sold the More

by mdblevins2009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Daniel Sanchez, Jay Carlos, John Torres , Jayden Scott

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Mar 28, 2025

City Limits Nissan responded

Thank you for providing us with this feedback, I will look into this and touch base with you shortly. In the meantime if you'd like to provide any additional information please reach out to us at 512-444-1400. Thank you, Jason Laguna General Manager

March 27, 2025

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Employee Rating

Eric was very professional and kind. He still took care of me despite his absence on actual day of service. More

by kconn2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jay Carlos, Eric Hernandez

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Mar 28, 2025

City Limits Nissan responded

We are so happy to hear the Service team took great care of you and will be sure to pass your comments along! Thank you for taking the time to tell us about your visit, we look forward to the next one! Thank you, Jason Laguna General Manager

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