Kendra Downey
Kendra Downey at City Limits Nissan
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Kendra Downey

Service Advisor

City Limits Nissan

4914 S I-35 Frontage Rd
Austin, TX 78745

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4.7
11 Reviews

Dealership Experience

1 yr, 3 mos

Industry Experience

8 yrs, 3 mos

Languages Spoken

English English

4.7

11 Reviews

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11 Reviews of Kendra Downey

February 28, 2025

Dealership Rating
Employee Rating

Jay and Johnny from Service was awesome. Worked with me on pricing. I'm a satisfied customer for life More

by SATRICHARDS
Service Price Transparency
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Recommend Dealer
Yes
Feb 28, 2025

City Limits Nissan responded

We are so glad to hear that the Service team took great care of you, and appreciate that you took the time out of your day to tell us about it! If you need anything at all, please don't hesitate to contact us. Thanks again and have a great weekend! Jason Laguna General Manager

February 23, 2025

Dealership Rating
Employee Rating

City Limits Nissan was not able to identify why my 2023 Frontier would lose it's charge and I would have to jump start it. This has been an ongoing issue since I bought the truck in 2023. The only way I ca More

by rgperez55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jay Carlos

Feb 24, 2025

City Limits Nissan responded

I am sorry that we were unable to identify an issue with your vehicle, we ran every diagnostic available to ensure there were no malfunctions and to look for an underlying cause if there were. We pride ourselves on customer satisfaction and try to go above and beyond for our guests, so we regret that you did not have a good experience with us. If there is anything we can do for you in the future, please don't hesitate to reach out. Thank you, Jason Laguna General Manager

February 03, 2025

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Very proffessional and friendly likeable staff . did a good job and cared about doing service excellent job More

by CADENAJUDY
Service Price Transparency
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Recommend Dealer
Yes
Feb 03, 2025

City Limits Nissan responded

Thank you so much for your feedback, we appreciate it and I'm glad to hear your visit with us was excellent! We hope to provide you with many more happy miles, thanks again and have a great day! Jason Laguna General Manager

February 01, 2025

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Kendra, is a wonderful addition to Austin family! She was very attentive to my needs. She is a genuine good hearted woman. More

by WENDEL.BARNES
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Daniel Sanchez, Jayden Scott, Jay Carlos, Eric Hernandez , Andrew "Buzz" Buzzerd, Kameron Chenier

Feb 01, 2025

City Limits Nissan responded

I am so glad to hear that you had a great visit with us, we appreciate your feedback and look forward to providing you with many more happy miles! Thanks again and have a great weekend! Jason Laguna General Manager

February 01, 2025

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Employee Rating

Very disappointing to have to take my truck back for the same issue. My truck's issue is a failure to maintain a dependent charge. Was told by Chenin Buck, Owner Loyalty Mgr, that they would do a "deep dive More

by rgperez55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jay Carlos

Feb 01, 2025

City Limits Nissan responded

I am sorry to hear that your visit with us was less than satisfactory. We will review your feedback and reach out to you to see what else we can do to resolve this issue. If you would like to provide any additional information, please contact us at 512-444-1400 at your convenience. Thank you, Jason Laguna General Manager

January 19, 2025

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The process was so simple and easy. Everyone at City Limits Nissan was so nice and helpful. More

by LOGAN629
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jay Carlos

Jan 20, 2025

City Limits Nissan responded

We are so glad to have provided you with a stress-free experience! If you need us at all, please reach out to 512-444-1400 and we'd be more than happy to help. Thanks again and have a great week! Thank you, Jason Laguna General Manager

January 19, 2025

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Kendra was great and very accommodating. My only note for the dealership in general because this is a common occurrence for me is that if work cannot be done on a car for days at a time, ple More

by KEELEYB
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Jan 20, 2025

City Limits Nissan responded

Thank you for providing this feedback, we appreciate you and will use these comments to refine our efforts going forward. If you would like to provide any additional information, please reach out to us at 512-444-1400 at your convenience. Thanks again, and stay warm! Thank you, Jason Laguna General Manager

January 19, 2025

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Employee Rating

I was able to get in the same day. Kendra answered all my questions and helped with recommendations More

by CLAUDETTE.JENKS
Service Price Transparency
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Recommend Dealer
Yes
Jan 20, 2025

City Limits Nissan responded

Thank you for your review, we appreciate your feedback and look forward to providing you with many more happy miles! If you need anything at all, please reach out to us at 512-444-1400 and we'd be more than happy to help. Thank you, Jason Laguna General Manager

January 13, 2025

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Kendra did an amazing job providing service for us! Shout out to Maynor for service! More

by updikes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 13, 2025

City Limits Nissan responded

I am so glad to hear you had a great visit with us, we look forward to providing you with many more happy miles and hope you have a fantastic week! Thank you, Jason Laguna General Manager

January 11, 2025

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Employee Rating

The job was done professionally. Th e Service Department was concerned and kept me apprised as the job analysis was proceeding and subsequently as the car was being repaired .Definit More

by SHEICHEN
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Jan 13, 2025

City Limits Nissan responded

Thank you so much for taking the time to provide us with your review, we appreciate you and I'll be sure to pass your comments along to the team! If you don't mind, would you please correct your star rating? It appears you may have accidentally selected 1 star by mistake, but if there is in fact an issue we would love the opportunity to resolve it with you! Please reach out at your convenience to 512-444-1400 if you have any questions or concerns and we would be more than happy to address them! Thank you, Jason Laguna General Manager

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