Kendra Downey

Customer service is great. Love the communication via email and text and phone!Everyone was great Love the communication via email and text and phone!Everyone was great More

by torresm_3 Verified Customer Verified Customer

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Overall the experience with Mr. Cooper Owen was good. He was respectful, kind, and caring. We appreciate the assistance and the care that was shown. Big thanks to Kendra Downey as w Cooper Owen was good. He was respectful, kind, and caring. We appreciate the assistance and the care that was shown. Big thanks to Kendra Downey as well for recommending the location and Mr. Owen. We love the car and will definitely spread the word to friends or family in need of a new vehicle!! Thanks again, sincerely appreciated! More

by margaritas0215 Verified Customer Verified Customer

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My vehicle was under warranty when i had it towed to dealer. Tow bill was $310. I owned the vehicle out right. Had blue title in hand. While the vehicle was being worked on , under warranty, I sold the dealer. Tow bill was $310. I owned the vehicle out right. Had blue title in hand. While the vehicle was being worked on , under warranty, I sold the vehicle to another dealership. Now Nissan is telling me since i no longer own the vehicle they would not reimburse me the$310 for towing. Hmm. I owned while being towed for warranty work. How does this make any sense???? Please can anyone explain? More

by mdblevins2009 Verified Customer Verified Customer

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Eric was very professional and kind. He still took care of me despite his absence on actual day of service. He still took care of me despite his absence on actual day of service. More

by kconn2 Verified Customer Verified Customer

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Beautiful Staff and Dealership. Will always work their hardest to take care of you and make sure you're good to go Will always work their hardest to take care of you and make sure you're good to go More

by SATRICHARDS Verified Customer Verified Customer

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Jay and Johnny from Service was awesome. Worked with me on pricing. I'm a satisfied customer for life Worked with me on pricing. I'm a satisfied customer for life More

by SATRICHARDS Verified Customer Verified Customer

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City Limits Nissan was not able to identify why my 2023 Frontier would lose it's charge and I would have to jump start it. This has been an ongoing issue since I bought the truck in 2023. The only way I ca Frontier would lose it's charge and I would have to jump start it. This has been an ongoing issue since I bought the truck in 2023. The only way I can see to correct this issue, is to trade me another truck, of same or near same value, to resolve this issue. More

by rgperez55 Verified Customer Verified Customer

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Very proffessional and friendly likeable staff . did a good job and cared about doing service excellent job did a good job and cared about doing service excellent job More

by CADENAJUDY Verified Customer Verified Customer

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Kendra, is a wonderful addition to Austin family! She was very attentive to my needs. She is a genuine good hearted woman. She was very attentive to my needs. She is a genuine good hearted woman. More

by WENDEL.BARNES Verified Customer Verified Customer

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Very disappointing to have to take my truck back for the same issue. My truck's issue is a failure to maintain a dependent charge. Was told by Chenin Buck, Owner Loyalty Mgr, that they would do a "deep dive same issue. My truck's issue is a failure to maintain a dependent charge. Was told by Chenin Buck, Owner Loyalty Mgr, that they would do a "deep dive" to try to find the problem. "Deep dive" consisted to parking my truck & starting it up at random times. Needless to say, problem was not identified and I under constant dread as to whether or not my truck will start at any given time. Have to carry battery cables on a regular basis. Very disappointed. More

by rgperez55 Verified Customer Verified Customer

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