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Kenda Henderson
Kenda Henderson at Walt Massey Chevrolet GMC Lucedale

Kenda Henderson

Service Advisor

Walt Massey Chevrolet GMC Lucedale

11241 63 S
Lucedale, MS 39452

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4.9
138 Reviews
4.9

138 Reviews

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138 Reviews of Kenda Henderson

March 11, 2026

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Ms. Kendra was very helpful and went way above to make sure that everything I needed was done. More

by Central20
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Recommend Dealer
Yes
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Mar 11, 2026

Walt Massey Chevrolet GMC Lucedale responded

It is remarkable to hear that the service provided went so far above and beyond to meet your needs. Ensuring every requirement is met with helpfulness is a top priority for the staff. Your appreciation for this extra effort is greatly valued.

March 11, 2026

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Employee Rating

Too many calls and notifications before appt date. One text message as a reminder is perfectly acceptable. I am pretty punctual though, great service though. More

by trogers1268
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shemuel McCraney, Danny Moorman

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Mar 11, 2026

Walt Massey Chevrolet GMC Lucedale responded

It is helpful to receive this feedback regarding the frequency of appointment notifications. While providing prompt service is a top priority, ensuring communication remains convenient and not overwhelming is equally important. Your punctuality is appreciated, and your preference for a single text reminder has been noted.

March 04, 2026

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Service department did a great job getting me an appointment with short notice. Communication was excellent. More

by dkscott28
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Workmanship
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Service Communication
Recommend Dealer
Yes
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Mar 04, 2026

Walt Massey Chevrolet GMC Lucedale responded

It is great to hear that the quick scheduling and clear communication made for a smooth experience. Everyone here works hard to accommodate short-notice appointments and keep things transparent. We appreciate the support and the kind words about the service department.

February 27, 2026

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in for an oil change i knew 1 tire sensor was out after oil change all 4 were out said i needed over 300..00 to fix . this is xx i know it and they know it. More

by mickeyelaine
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Workmanship
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Recommend Dealer
No
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Mar 04, 2026

Walt Massey Chevrolet GMC Lucedale responded

We’re sorry to hear this was your experience and appreciate you bringing it to our attention. Our General Manager, Payton Massey, would like to speak with you personally to better understand what happened and will reach out to you asap to discuss a resolution. You can also reach him at (601) 247-0123.

February 27, 2026

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Employee Rating

Kenda is very nice and yet professional. She goes above what is required to make sure the customer is taken care of. She's the bestest More

by scoutdaddy42
Recommend Dealer
Yes

Other Employees Tagged: Kenda Henderson

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Mar 02, 2026

Walt Massey Chevrolet GMC Lucedale responded

We are thrilled to hear that Kenda made such a positive difference in your experience! Ensuring every guest is taken care of with both kindness and professionalism is exactly what we strive for. It is wonderful to know she went above and beyond for you. Thank you for the high praise and for choosing us!

February 27, 2026

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Employee Rating

They had parts available. Able to finish work within a reasonable time. They were able to get warranty to cover part of repair. More

by halo32
Recommend Dealer
Yes

Other Employees Tagged: Kenda Henderson

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Mar 02, 2026

Walt Massey Chevrolet GMC Lucedale responded

It was a pleasure navigating the warranty process to ensure the vehicle was properly handled. Providing a seamless and stress-free experience with parts on hand is always the goal. We are glad the repairs were completed within a reasonable time and at a better cost. Thank you for the opportunity to help!

February 27, 2026

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Great place to take your vehicle. Great people and great service. Always friendly and knowledgeable. Thank you. More

by Hsteyn1
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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Mar 02, 2026

Walt Massey Chevrolet GMC Lucedale responded

It is wonderful to hear that the service and expertise consistently meet expectations. Providing a friendly and knowledgeable environment for every vehicle is always the top priority. Thank you for the kind words and for the continued trust in the team!

February 18, 2026

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They are really good to me and explains everything to me in a way I understand it. More

by tammyerkhart
Recommend Dealer
Yes

Other Employees Tagged: Kenda Henderson

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Feb 19, 2026

Walt Massey Chevrolet GMC Lucedale responded

Thank you for your feedback. We’re glad to hear our team takes the time to explain everything clearly and makes your experience easy to understand. We truly appreciate your trust in us!

February 13, 2026

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Employee Rating

Awesome facility and the team there is amazing. Always pleasant to deal with and always willing to help out. Thank you 🙏 More

by johnny.baxter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shemuel McCraney, Danny Moorman, Jessica Mannon, Kayla Levins, Ty Tucker, Chris Broadus , Mitch Greene

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Feb 13, 2026

Walt Massey Chevrolet GMC Lucedale responded

Thank you for your kind words. We’re glad to hear you enjoy our facility and that our team is always pleasant and helpful. We truly appreciate your support and look forward to serving you again!

February 11, 2026

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Employee Rating

Easy to schedule service online with a quick confirmation. All service was done as promised. I was notified when completed by staff and online. Excellent friendly and helpful staff. More

by robertkovar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Mannon, Brittany Tanner

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Feb 12, 2026

Walt Massey Chevrolet GMC Lucedale responded

Thank you for sharing your experience. We’re glad to hear scheduling online was easy, your service was completed as promised, and our team kept you informed throughout. We truly appreciate your trust in our team!

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