Ken Rozenblum | Page 7

eCarOne responded

Rick, Thank you for taking the time to share your feedback. We're thrilled to hear that Ken provided you with outstanding service and that you appreciated our inventory and pricing. However, we’re deeply concerned about your observation regarding unprofessional behavior. At eCarOne, we strive to uphold a respectful and supportive environment for both our customers and our team members. Thank you for taking the time to speak with me on the phone about your concern. As discussed, I did speak with the team regarding the situation and found that this was a misunderstanding. There was no demeaning behavior, but rather a language barrier that may have caused some confusion. We appreciate your feedback and the opportunity to clarify this matter. At eCarOne, we remain committed to maintaining a respectful and professional environment for everyone. Thank you for bringing this to our attention, and we hope to see you again soon!

eCarOne responded

Thank you for sharing your positive experience! We're thrilled to hear that Ken was so helpful and kept the sales process smooth and efficient. At eCarOne, we take pride in offering a wide selection of pristine, high-end vehicles like your Porsche, all in one convenient location. We're glad you enjoyed browsing our inventory and found your perfect car. Enjoy your new Porsche, and we look forward to seeing you again in the future!

eCarOne responded

Thank you for sharing your experience! We're thrilled to hear that your first visit to eCarOne was so positive. It’s great to know that Ash, Mamadi, and especially Ken, made your Lexus purchase smooth and straightforward. We pride ourselves on transparent, hassle-free service, and we're glad you felt valued throughout the process, including receiving good value for your trade-in. Your satisfaction means everything to us. Enjoy your new Lexus, and we look forward to serving you again in the future!