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Ken Hanscom
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115 Reviews
115 Reviews
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115 Reviews of Ken Hanscom
March 19, 2025
I recently brought my 2017 Forester in for service, and had an excellent experience (as always!) with the service I received. Although I had not made an appointment, Michael Goodman of the service staff we had an excellent experience (as always!) with the service I received. Although I had not made an appointment, Michael Goodman of the service staff welcomed me the minute I stepped out of the car, and immediately listened to my requests, and assessed what needed to be done. All issues with the car were taken care of while I waited, and the cost was reasonable. This kind of experience is why I have not taken my Forester anywhere else for service since I purchased it in 2017. Herb Gordon Subaru, and in particular Michael Goodman, are stellar examples of quality workmanship, professionalism, and honesty. More
by Sbuck1255
Other Employees Tagged: Michael Goodman
October 16, 2024
The service center here is amazing! The staff really helped me out when I was in a bind. They checked out my car with no advanced notice and free of charge. Ken was extremely helpful an The staff really helped me out when I was in a bind. They checked out my car with no advanced notice and free of charge. Ken was extremely helpful and provided top notch customer service. More
by Sarah Smith
September 24, 2024
The service is great, the staff is super nice and friendly. Always willing to answer any questions I have. friendly. Always willing to answer any questions I have. More
by Ltdang13
Other Employees Tagged: Vitaliy Khlebnikov
July 12, 2024
I have been a customer since 2003. Luis Prada is an outstanding team member. I trust this dealership. Luis Prada is an outstanding team member. I trust this dealership. More
by kgold6554
Other Employees Tagged: Vitaliy Khlebnikov , Luis Prada, Harry Price
June 23, 2024
Vitaly, Ken and the team are awesome. Our family has been bringing our cars for service with them for ages now. Vitaly works hard to provide great service and ensure our cars are running Our family has been bringing our cars for service with them for ages now. Vitaly works hard to provide great service and ensure our cars are running well. They are the reason we keep going back and why we recommend our friends to as well. More
by T
Other Employees Tagged: Michael Goodman, Vitaliy Khlebnikov
June 03, 2024
I took a long time to decide; and worked with 2 different sales people. Diego was amazing; he is not there anymore. Worked with Mo who is great. Special shout out to Michael Roy who is the General Sales Mana sales people. Diego was amazing; he is not there anymore. Worked with Mo who is great. Special shout out to Michael Roy who is the General Sales Manager — he is friendly and capable. And Ed Sarecky worked to give me a reasonable price for my Crosstrek. The Business Manager was not great; and when I brought that to the attention of Michael and Ed they were responsive and took care of it. They are a friendly space; and it was easy to work with them More
by Shiva
Other Employees Tagged: Michael Roy, Eddie Sarecky, Vitaliy Khlebnikov, Jim Walker, Muhammed Zeidan, James Cooch
February 06, 2024
Herb Gordon Subaru service dept is just the best service dept I have ever used. Vitaly takes great care of his customers with honesty and thoroughness while explaining everything. He is always so accommod dept I have ever used. Vitaly takes great care of his customers with honesty and thoroughness while explaining everything. He is always so accommodating and makes sure his customers are satisfied. I could never leave this service dept. they are like having a mechanic in the family. More
by bjschap
Other Employees Tagged: Greg Edwards, Vitaliy Khlebnikov, Rodney Rogers , Harry Price
December 19, 2023
Herb Gordon Subaru is the best in terms of customer service and overall friendliness. I love my Subaru even more because these guys take such good care of my car. service and overall friendliness. I love my Subaru even more because these guys take such good care of my car. More
by Jtwar
Other Employees Tagged: Michael Goodman, Vitaliy Khlebnikov, Rodney Rogers
October 17, 2023
I have been coming to this dealership since 2005 when I purchased an outback XT. The service department has always treated me very well, and is the reason why I continue to purchase cars from this dealersh purchased an outback XT. The service department has always treated me very well, and is the reason why I continue to purchase cars from this dealership. Vitaliy and Ken are excellent service managers. More
by Mevogt
Other Employees Tagged: Vitaliy Khlebnikov, Rodney Rogers
August 20, 2023
Quick and easy service. Quality overview of work and always a lovely group of people ready to provide good service. Quality overview of work and always a lovely group of people ready to provide good service. More
by DougA
Other Employees Tagged: Michael Roy, Eddie Sarecky, Marc Dorfman, Vitaliy Khlebnikov, Rodney Rogers
