Ken Chin

Joseph was amazing with great customer service he went above and beyond to take care of my me with my situation and he was very understanding! above and beyond to take care of my me with my situation and he was very understanding! More

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Joseph was extremely nice and very knowledgeable. He explained every step and was always available when I had a question He explained every step and was always available when I had a question More

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Ken Chen and Tom Soo were excellent to work with and help put together a deal faster than ever. Highly recommend! put together a deal faster than ever. Highly recommend! More

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Consistently Provide Great Service! This is my fourth Consistently Provide Great Service! This is my fourth Mazda care purchase from the same dealer and the same sales Rep. I've never had any issues ,t Consistently Provide Great Service! This is my fourth Mazda care purchase from the same dealer and the same sales Rep. I've never had any issues ,the dealer ship and sales reps always provide excellent service More

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Dan and Ken were very nice to me and knowledgeable. I was looking for safety in a car and Dan helped me alot to decide what I was going to get. I got a 2021 CX5 and I like alot and feel safe after my accide looking for safety in a car and Dan helped me alot to decide what I was going to get. I got a 2021 CX5 and I like alot and feel safe after my accident. More

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Ken Chin was an outstanding sales person. He made the whole process very easy. They offer a huge selection of Mazdas. Management and sales team are on point. Great all round experience from the Nucar Maz whole process very easy. They offer a huge selection of Mazdas. Management and sales team are on point. Great all round experience from the Nucar Mazda team. More

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I recently bought the CX-5 carbon edition from Nucar Mazda. I reached out to many dealerships to locate this car. Steven the sales manager reached out to me personally and through email. and then Ken a Mazda. I reached out to many dealerships to locate this car. Steven the sales manager reached out to me personally and through email. and then Ken also called and emailed me. From the talks i had i decided to come there right after work. They had the car there ready to go they immediately looked at my trade. negotiation was nice and easy no pressure at all. Finance manager Thomas was made the process very smooth in finance. I have to say this has been my best car buying experience ever. Steve, Ken and Thomas did a great job. I would 10/10 recommend anyone to buy a car for this dealership. Thanks guys! More

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Purchased a Rav 4 just 2 months ago and already needs a battery replaced . I tested it and it tests at 168 cold cranking amps just 2 months after purchasing the vehicle . I informed the Salesperson Ken who battery replaced . I tested it and it tests at 168 cold cranking amps just 2 months after purchasing the vehicle . I informed the Salesperson Ken whom told me it’s a regular wear and tear item . Really after just 2 months a battery that’s supposed to be 550 cold cranking amps is 168 ? Best part is the vehicle is supposed to be under warranty for 12k miles or 12 months . The kicker is that it’s even stated on their FTC sticker aka Buyers Guide . I sent over copies of both their buyers guide and a picture of the tester reflecting the battery needs replaced . If anyone else experiences something that should be covered under the Federal Trade Commission Sticker aka Buyers Guide you can report it to the FTC Additionally you can teach the Delaware Attorney Generals Office .You can also open an investigation with Dealer Services at the DMV in Dover .I will be doing all of the above . I gave NUCAR the opportunity to exercise some common sense and customer service but they failed miserably . I suggest moving forward that they just exercise some proper customer service and stand behind their own lot warranty . Under no set of circumstances should anyone be replacing a battery or anything else just 2 months and less then 3 k miles after purchasing a vehicle . More

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great Please check your lot uneven ground caused my wife to trip and fall, she was in pain for 10 days. Just starting to recover. She did fill out a accid Please check your lot uneven ground caused my wife to trip and fall, she was in pain for 10 days. Just starting to recover. She did fill out a accident report but then nothing happened. The rest of the experience was great. This is why we always buy Mazda from Nucar You can check our records and see we have gotten all our new cars from Nucar More

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Great First Time Visit Everyone was friendly and provided prompt and fast service. The entire team was helpful from the beginning, including the shuttle van driver. Thanks a Everyone was friendly and provided prompt and fast service. The entire team was helpful from the beginning, including the shuttle van driver. Thanks again everyone! More

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