My salesperson Ken was lovely.
He was very patient and walked us through each of the cars my son wanted to see. We ended up with the truck he wanted. The finance department could u
He was very patient and walked us through each of the cars my son wanted to see. We ended up with the truck he wanted. The finance department could use a little bit of help. That was not my favorite experience even though we bought the truck out right.
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by IBENJ
Verified Customer
Verified Customer
Dec 31, 2024 -
Rockland Chrysler Dodge Jeep RAM responded
It's great to hear you had a good experience with our team at Rockland Chrysler Dodge Jeep Ram. If you have any further comments about financing, please reach out so we can assist. Enjoy the new truck!
I had the best experience with Ken!
From the day we first spoke, he was nothing but courteous and attentive. He listened to every request of mine and found me the most perfect Jeep Gran
From the day we first spoke, he was nothing but courteous and attentive. He listened to every request of mine and found me the most perfect Jeep Grand Cherokee. He truly makes you feel like family and made the entire process so easy. I will definitely be coming back to see him when my lease is due!
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by TJB
Verified Customer
Verified Customer
Dec 31, 2024 -
Rockland Chrysler Dodge Jeep RAM responded
We're glad to hear about your great experience with our team at Rockland Chrysler Dodge Jeep Ram. Enjoy your new Jeep Grand Cherokee, and we appreciate you sharing this feedback with us!
Exceptional service knowledgeable, patient made the car
buying experience, smooth, stress-free, and highly recommend
buying experience, smooth, stress-free, and highly recommend
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by vctrdelellis30
Verified Customer
Verified Customer
Dec 21, 2024 -
Rockland Chrysler Dodge Jeep RAM responded
Thank you for recommending Rockland Chrysler Dodge Jeep Ram. Our team is always here to make your car-buying experience smooth and stress-free.
Ken made everything very smooth and an easy buying
process. Would highly recommend Ken and this dealership.
process. Would highly recommend Ken and this dealership.
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by SZWEADAJ1
Verified Customer
Verified Customer
Dec 16, 2024 -
Rockland Chrysler Dodge Jeep RAM responded
Thank you for sharing your positive experience with Rockland Chrysler Dodge Jeep Ram. It's great to hear our team made your car buying process smooth and easy. Your recommendation means a lot.
Very nice people .
We're not pushy and did the service in a timely manner
We're not pushy and did the service in a timely manner
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by fishonline27
Verified Customer
Verified Customer
Service Price Transparency
Dec 07, 2024 -
Rockland Chrysler Dodge Jeep RAM responded
Thank you for your positive feedback. It's great to know our Service Team at Rockland Chrysler Dodge Jeep Ram met your expectations.
Very good service I'm happy with Ken.
Seamless Vehicle leasing experience second vehicle from Ken
Seamless Vehicle leasing experience second vehicle from Ken
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by AMEDAN_ASANI
Verified Customer
Verified Customer
Dec 07, 2024 -
Rockland Chrysler Dodge Jeep RAM responded
Happy to hear you had a smooth experience leasing your second vehicle with our team at Rockland Chrysler Dodge Jeep Ram. Thank you for choosing us again!
Ken was awesome to work with!
He went above and beyond to make sure we were comfortable and answer any questions we had with the car. Definitely recommend!
He went above and beyond to make sure we were comfortable and answer any questions we had with the car. Definitely recommend!
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by ELENIKONTOLIOS
Verified Customer
Verified Customer
Nov 29, 2024 -
Rockland Chrysler Dodge Jeep RAM responded
Glad to hear you had a good experience with our team at Rockland Chrysler Dodge Jeep Ram. Thank you for recommending us, and we're happy the car meets your needs. Wishing you many enjoyable drives ahead!
Kevin Leahy was outstanding.
However, I have an issue with being charged a $295 diagnostic charge up front. The problem isn't so much about the $295, but the fact that my repair
However, I have an issue with being charged a $295 diagnostic charge up front. The problem isn't so much about the $295, but the fact that my repair ended up being a blown fuse (probably a $50 repair). In the end, they still charged me $295 for the service/repair. They even made me pay for the part (extra $12 dollars....lmao). This is Highway robbery at its best.
I understand charging a diagnostic up front. For repairs that require more work, that diagnostic will be credited back to you. It also prevents clients from getting a free diagnosis and then going elsewhere to get the vehicle fixed. I wouldn't want to put work into something and not get paid. Firestone 100% would not have done that.
In the end, Kevin did give me a $20 credit which I am grateful for, but please do not take your car there unless you know what the issue is, and that the repair will cost more than $295. Sorry, but I have to make this known. Jeep, Chrysler, Dodge of Rockland (and especially the management) dropped the ball here, and they look bad for doing it
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by Adrianpuzio
Verified Customer
Verified Customer
Service Price Transparency
Nov 26, 2024 -
Rockland Chrysler Dodge Jeep RAM responded
We appreciate your feedback and would like to clarify a few points. All vehicles requiring diagnostic evaluation are subject to a standard diagnostic fee, which covers the technician's time, whether the diagnosis takes 1 hour or 3 days. Our technicians completed the repair, and your vehicle was returned in working order. We are unclear as to how management failed to meet your expectations, as your advisor discussed all charges upfront and applied a $20 goodwill gesture to offset your total. Our Service Department strives for transparency in obtaining customer approval for diagnostic fees before proceeding. We take great pride in servicing our customers.
Thank you,
Maria Capello
Customer Relations Manager
(845) 405-7698
Nov 26, 2024 -
Adrianpuzio responded
Again, I could have given 1 star ratings across the board, but I didn't. You know why....Because 'I DO GET IT". I have no issue with diagnostic fees. They are put in place for a reason....so the dealership doesn't put work in and you take your car elsewhere.
However a blown fuse is a $50 repair. Maybe $100 because i did it at the dealership which is justified. Again, I GET IT...lol. In this case, management could have stepped in and said "hey WE GET IT AS WELL. No way will we charge you 295 for a blown fuse." This is where management failed and did not meet expectations.
Not for nothing, I even mentioned, "what if it is just a blown fuse." the response back was that is "highly unlikely. No repairs cost much less than 295 anyway."
In the end keep your 295 for a "blown fuse repair." I got suckered into it. That's my fault. Remember, I am an OWNER of a Jeep Grand Cherokee. I leased two of them from you - Rockland CDJR - and even bought my current vehicle out. WHY would I come back to you guys again for anything?
The atmosphere of this dealership was incredible, Ken was
an excellent asset and made the whole process fast and easy!
an excellent asset and made the whole process fast and easy!
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by FMAHMUDI
Verified Customer
Verified Customer
Nov 23, 2024 -
Rockland Chrysler Dodge Jeep RAM responded
That's fantastic to hear about your experience at Rockland Chrysler Dodge Jeep Ram. We’re glad our team could assist you smoothly throughout the process.
Best service in Rockland a dealer to trust on all your
needs every body friendly
needs every body friendly
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by joseurena09
Verified Customer
Verified Customer
Service Price Transparency
Nov 23, 2024 -
Rockland Chrysler Dodge Jeep RAM responded
Appreciate the trust you've shown in Rockland Chrysler Dodge Jeep Ram. Our team values your kind words.