Ken Brown
Ken Brown at Family Ford of Enfield
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Ken Brown

service advisor

Family Ford of Enfield

65 Hazard Avenue
Enfield, CT 06082

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4.7
512 Reviews
4.7

512 Reviews

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512 Reviews of Ken Brown

April 01, 2025

Dealership Rating
Employee Rating

Ken was very accommodating when I called for service! Thanks for a great job! Beverly More

by degeorgeb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg Ayers, Agnes Pusztai

Apr 01, 2025

Family Ford of Enfield responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

March 25, 2025

Dealership Rating
Employee Rating

I recently took my vehicle to the dealership for service, opting for the full synthetic works package, which is supposed to include a tire rotation. However, after the service was completed, I noticed that m More

by Lawndad
Recommend Dealer
No

Other Employees Tagged: Ken Brown

Mar 29, 2025

Family Ford of Enfield responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Apr 05, 2025

Lawndad responded

I wanted to share my experience with Family Ford in Enfield, particularly regarding their exceptional customer service recovery. While I initially had a disappointing service visit, what truly sets this dealership apart is how they handled the situation afterward. After I shared my concerns in a review, Keli, the service manager, and Agnes, the service consultant, immediately stepped in to make things right. Not only did they address all my original concerns, but they went above and beyond by offering my next service free of charge. This level of accountability and customer care is rare these days. What impressed me most was their genuine commitment to customer satisfaction. Both Keli and Agnes demonstrated outstanding professionalism and showed that they truly value their customers' experience. They didn't just fix the immediate issue – they restored my trust in the dealership. While one negative experience could have ended my relationship with Family Ford, their exceptional response and dedication to making things right has actually strengthened it. They've proven that they stand behind their service and are willing to go the extra mile when things don't go as planned. Thanks to Keli and Agnes's outstanding customer service, they've earned back my business. I'm now confident in recommending Family Ford's service center in Enfield to others. It's refreshing to see a business that not only listens to feedback but takes concrete action to address it.

March 19, 2025

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Fast service. Exactly as ordered recommend service department. Have been using them for years. Great More

by grandantiquity
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 20, 2025

Family Ford of Enfield responded

Thanks for sharing your thoughts about your experience with Family Ford of Enfield. We appreciate your business and hope to see you again soon!

March 15, 2025

Dealership Rating
Employee Rating

Prompt service, detailed information and kept me in the loop throughout the process and explained everything in detail and helped me consider different options in regards to handling the issue I was there More

by L118anderson
Recommend Dealer
Yes

Other Employees Tagged: Ken Brown

Mar 16, 2025

Family Ford of Enfield responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 15, 2025

Dealership Rating
Employee Rating

Respond quickly to repair needs. Great service. Excellent communication. Very happy with all transactions. Highly recommend More

by james_aparker
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Mar 16, 2025

Family Ford of Enfield responded

Thanks for sharing about your experience with Family Ford of Enfield. We appreciate your business, James, and hope to see you again soon!

March 07, 2025

Dealership Rating
Employee Rating

I think very highly of all the people that work there and is why I have been going there fir Service and purchasing for the past 28 yrs. And they have Really good Technicians More

by CRAIGMX204
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 07, 2025

Family Ford of Enfield responded

Craig, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Ford of Enfield, we look forward to having you as a valued customer for many years to come!

March 01, 2025

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Employee Rating

i bought out the vehicle that i was leasing. very satisfied with the entire process. More

by lnorton9
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gary Craven, Billy Genereux, Agnes Pusztai , Karina, Business Manager, Very pleased with her.

Mar 03, 2025

Family Ford of Enfield responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Ford of Enfield.

February 25, 2025

Dealership Rating
Employee Rating

It's refreshing to have received professional and timely service, Family Ford delivered exactly as promised More

by Michaeldfs456
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 25, 2025

Family Ford of Enfield responded

Thank you, Michael, for sharing your thoughts about your experience with Family Ford of Enfield. We appreciate your business and hope to see you again soon!

February 22, 2025

Dealership Rating
Employee Rating

Always get the service one would expect from Family Ford and its employees! Greg is the best and treats you as not only a customer but a friend as well! More

by STURGISGODA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 23, 2025

Family Ford of Enfield responded

Thank you so much for your kind words for Greg, and for taking the time to leave us this wonderful feedback!

February 10, 2025

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Employee Rating

Service writer very stand offish and rude to my Daughter never buy or going back they lost my business!! More

by nicolescavotto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 13, 2025

Family Ford of Enfield responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

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