Ken Brown
Ken Brown at Family Ford of Enfield
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Ken Brown

service advisor

Family Ford of Enfield

65 Hazard Avenue
Enfield, CT 06082

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4.7
493 Reviews
4.7

493 Reviews

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493 Reviews of Ken Brown

November 23, 2024

Dealership Rating
Employee Rating

This is a very well put togethe dealership It has a warm atmosphere waiting room, that has coffee if you like. It has an open air atmosphere where you have visual access to the show room and sal More

by CHRYSLERMB300
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Greg Ayers, Agnes Pusztai

Nov 23, 2024

Family Ford of Enfield responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 22, 2024

Dealership Rating
Employee Rating

Courteous, professional, communicates well with what is needed, if urgent, or if I could wait a bit before any maintenance concerns. I usually choose to "do it now, rather than hope for the best". Always More

by BlueLady '07
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Nov 23, 2024

Family Ford of Enfield responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 18, 2024

Dealership Rating
Employee Rating

Ken is the best, by keeping me informed and is always a pleasure to work with. The gentleman who worked on my car was also very helpful by explaining things to me. More

by EBAGRASSHOPPER
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Nov 19, 2024

Family Ford of Enfield responded

Thank you for choosing Family Ford of Enfield. Your feedback and rating mean a lot to us. We're glad Ken was able to help, and we hope to see you again!

November 15, 2024

Dealership Rating
Employee Rating

The people are very friendly and the people are very easy to work with. The dealership is very clean . I always get very good friendly service. Myself and my car are treated with respect. I'm always k More

by CHRYSLERMB300
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Nov 15, 2024

Family Ford of Enfield responded

Thank you for choosing Family Ford of Enfield. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 14, 2024

Dealership Rating
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Have been going there for many years and never had a problem. Service Department is Awesome and they have some really good Experienced Techs More

by Craig Comfry
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Agnes Pusztai

Nov 14, 2024

Family Ford of Enfield responded

Thanks for sharing about your experience with Family Ford of Enfield. We appreciate your business and hope to see you again soon!

November 08, 2024

Dealership Rating
Employee Rating

I appeared on a very busy Monday morning without an appointment in a bit of a frenzy. Service checked out my vehicle, procured replacement part, and I was on my way in about an hour. Can't do any bet More

by BlueLady '07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 11, 2024

Family Ford of Enfield responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with our crew. We truly appreciate the fantastic five-star review. It has been our pleasure serving you over the years.

November 07, 2024

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Employee Rating

I bought my last four cars from Enfield Ford and they serviced all of them. I guess you could say I am very much satisfied with their service. More

by NPASTULA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg Ayers, Agnes Pusztai , Don’t recall sales help.

Nov 11, 2024

Family Ford of Enfield responded

Thank you! It has been a pleasure serving you over the years. Quality customer service is always our number-one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Ford of Enfield.

November 06, 2024

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Employee Rating

Ken was great about everything they did servicing my ca. “The works” oil change and then a couple warranty items. He communicated about the parts delay and then scheduled a new appointment as soon as the More

by Jgwrabel
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Nov 07, 2024

Family Ford of Enfield responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Ford of Enfield to be a positive one. Please don't hesitate to reach out if you need anything else.

November 05, 2024

Dealership Rating
Employee Rating

Always polite gives you all the information keeps you updated on progress gives you breaks on prices work done in a timely manner More

by dembinske
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keli Morin, Greg Ayers

Nov 07, 2024

Family Ford of Enfield responded

Thank you for the five-star rating for our service department. We truly appreciate your business here at Family Ford of Enfield.

November 04, 2024

Dealership Rating
Employee Rating

When I need service on my car my husband always calls Greg. Greg is quick to get us an appointment that works for us. He is a true professional and knows what questions to ask to get the root of our ca More

by Janis
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Nov 05, 2024

Family Ford of Enfield responded

Janis, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Greg met your expectations. Thank you for choosing Family Ford of Enfield, we look forward to having you as a valued customer for many years to come!

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