Ken Brown

Ken was very accommodating when I called for service! Thanks for a great job! Beverly Thanks for a great job! Beverly More

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I recently took my vehicle to the dealership for service, opting for the full synthetic works package, which is supposed to include a tire rotation. However, after the service was completed, I noticed that m opting for the full synthetic works package, which is supposed to include a tire rotation. However, after the service was completed, I noticed that my tire with a noticeable scuff in the rear was still in the same position—clear evidence that the rotation had not been performed. Additionally, I had recalls that needed to be addressed, but those were not taken care of during my visit. When I inquired about scheduling an appointment to have them fixed, I was simply told to call back on Monday instead of being assisted in booking the service while I was already there. This experience was frustrating and disappointing. When you bring your vehicle in for service, there’s an expectation that the work you’re paying for will actually be completed and that recalls—safety-related issues—will be handled with urgency. Having to follow up multiple times to ensure basic services are performed correctly is unacceptable. More

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Fast service. Exactly as ordered recommend service department. Have been using them for years. Great Exactly as ordered recommend service department. Have been using them for years. Great More

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Prompt service, detailed information and kept me in the loop throughout the process and explained everything in detail and helped me consider different options in regards to handling the issue I was there loop throughout the process and explained everything in detail and helped me consider different options in regards to handling the issue I was there for. More

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Respond quickly to repair needs. Great service. Excellent communication. Very happy with all transactions. Highly recommend Great service. Excellent communication. Very happy with all transactions. Highly recommend More

by james_aparker Verified Customer Verified Customer

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I think very highly of all the people that work there and is why I have been going there fir Service and purchasing for the past 28 yrs. And they have Really good Technicians is why I have been going there fir Service and purchasing for the past 28 yrs. And they have Really good Technicians More

by CRAIGMX204 Verified Customer Verified Customer

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i bought out the vehicle that i was leasing. very satisfied with the entire process. very satisfied with the entire process. More

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It's refreshing to have received professional and timely service, Family Ford delivered exactly as promised service, Family Ford delivered exactly as promised More

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Always get the service one would expect from Family Ford and its employees! Greg is the best and treats you as not only a customer but a friend as well! and its employees! Greg is the best and treats you as not only a customer but a friend as well! More

by STURGISGODA Verified Customer Verified Customer

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Service writer very stand offish and rude to my Daughter never buy or going back they lost my business!! never buy or going back they lost my business!! More

by nicolescavotto Verified Customer Verified Customer

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