Kelvin Ruffin | Page 7

Kelvin and Brandon just helped me into a new 2013 Ford Focus. I had initially emailed Palmetto Ford about the Focus and Brandon got back to me quickly and respected my time and alerted Kelvin that I would Focus. I had initially emailed Palmetto Ford about the Focus and Brandon got back to me quickly and respected my time and alerted Kelvin that I would be coming in for a test drive. He had everything ready for me when I walked in the door. The Focus was exactly as described and drove wonderfully. The next day Kelvin had my paperwork ready to go and we were able to complete my sale without any surprises or hiccups. Kelvin always checked to see how I was doing or if I needed anything and explained all the paperwork carefully and answered all the questions I had on them. With all the complexities of cash, rebates, trade in's, and financing, I felt it went very smoothly. After the sale, Brandon lead me through my sync system, set up my phone, and changed a few settings for me so that my car was up and ready to go. I was very appreciative of his knowledge and his time. Brandon and Kelvin both were very patient with me through the entire process, helping me through my first car sale. They made me very comfortable through my entire time at Palmetto Ford and called me the next day to see how I was doing with the car and if I had any additional questions. I would definitely recommend Palmetto Ford as well as Kelvin and Brandon. The service was fantastic! More

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I just purchased a new Ford Fusion from Palmetto Ford. Kelvin Ruffin was my salesperson and he is excellent!! Friendly and personable, and most of all honest. He was very patient with me over my 3 day ' Kelvin Ruffin was my salesperson and he is excellent!! Friendly and personable, and most of all honest. He was very patient with me over my 3 day 'decision'. I verified everything he told me on Ford.com and he definitely was extremely knowledgeable of the product. I would not hesitate in the least to send any of my friends or family to Palmetto Ford, and to specifically ask for Kelvin. The entire experience was seamless, and I will be a repeat customer!! More

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Kelvin was prompt, friendly and to the point. Not a lot of extraneous chatter, but appropriate conversation moving quickly to the task at hand. Kelvin answered my questions, moved through the process in a of extraneous chatter, but appropriate conversation moving quickly to the task at hand. Kelvin answered my questions, moved through the process in a comfortable way. Clearly an exception from previous experiences, I did feel that Kelvin wanted to help my situation, not just sell me a car. The business manager too was courteous, efficient and effective in moving me though the forest of trees I had to sign. I will continue to use Palmetto ford for whatever other services I need and will see if this was a "one hit wonder" or if the dealership is always accountable and professional. More

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Kelvin is fantastic at what he does and a superb person to boot. The vehicle I wanted (ExplorerSport) was not easy to find as they are somewhat rare. Kelvin feverishly worked to find me the exact color I w to boot. The vehicle I wanted (ExplorerSport) was not easy to find as they are somewhat rare. Kelvin feverishly worked to find me the exact color I wanted and got it here ASAP! Couldn't be happier with my Explorer. Thank you Kelvin for a job well done. Kudos to Dan Lentz and Brandon Fleetwood for their contributions as well. More

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All people I met at Palmetto Ford were very friendly. There was no pressure to buy a car and I got a good price. Delivery was a little later than promised but we were not in a hurry so it wasn't a proble There was no pressure to buy a car and I got a good price. Delivery was a little later than promised but we were not in a hurry so it wasn't a problem. More

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We went to Palmetto Ford Lincoln to look at 2013 Ford F-150's and possibly trading in our 2009 F-150. We were allowed to look around without being bombarded by the sales staff (which is a turn off for us F-150's and possibly trading in our 2009 F-150. We were allowed to look around without being bombarded by the sales staff (which is a turn off for us) but when we were ready to look closer we chose to work with Kelvin Ruffin. Kelvin was very knowledgeable about the truck we were looking at, answered any questions we had but was never pushy. Once we decided on the vehicles we wanted to purchase (yes, vehicles), we moved on to getting a trade in amount for our 2009 truck and final cost of both a 2013 F-150 and a 2013 Focus. The trade in amount was very fair as well as the final asking price for the vehicles. No haggling, very straight forward. We also worked with Mike in finance and Dan with internet both very professional and seemed to value our time. Would definitely recommend Kelvin and Palmetto Ford Lincoln for your next car purchase!! Great experience!! More

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Everyone was Friendly and knowledgeable and answered all our questions. Easy to deal with and very informative. I really enjoy my new Ford F150 and plan to buy future F150's with them. our questions. Easy to deal with and very informative. I really enjoy my new Ford F150 and plan to buy future F150's with them. More

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greated us and was very professional gave us the best deal and worked with finance manage to put this load through ford motor credit was very pleased and will do all my service work with this ford dealer deal and worked with finance manage to put this load through ford motor credit was very pleased and will do all my service work with this ford dealer. More

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I was in the market for my first new car and a car for my daughter and dreaded going to a dealership because of the negative experiences that I had had personally and also heard about from others. . I called daughter and dreaded going to a dealership because of the negative experiences that I had had personally and also heard about from others. . I called Palmetto Ford on Thursday requesting specific features on the car and SUV that I was interested in purchasing. I wanted a Ford Edge for me and a fuel efficient used car for my daughter with payments she would be able to handle on her own.. Dan and Kelvin gave me exactly what I was looking and provided some comic relief during the approval process. Michael in finance was very efficient and friendly. Both cars were super clean and ready to drive off the lot. Thanks for the great car buying experience. Awesome experience. Extremely friendly staff. More

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I recently purchased a 2013 Explorer from Palmetto Ford and it was an awesome experience. Prior to going to the dealership I called and spoke with the finance manager Mike and he gave me a ton of great inf and it was an awesome experience. Prior to going to the dealership I called and spoke with the finance manager Mike and he gave me a ton of great information. I am always skeptical going to car dealerships because they are not known for their honesty but everything that I was told prior to making the trip up there was true. When I arrived at the dealership Mike introduced me to my salesman Kelvin who was super friendly from the beginning. He right away took me out to start seeing what all I was going to want in my Explorer. He was very patient with my 2 year old son and made me feel at ease with the whole car buying process. Managers Bruce and Scott were also very helpful in making my deal happen. I explained I had been working very hard to be able to get this vehicle and I really wanted to be able to make a deal. They worked all day on my trade amount and getting a great finance rate. After all the paperwork was done and I was presented with the keys, the internet manager came out to my vehicle and spent 30 minutes explained everything about the technology in my vehicle and how to work it so I would be comfortable using it. I really appreciate the amazing service I received there and it was refreshing to walk away from the dealership being able to say I had a great experience. THANK YOU PALMETTO FORD!!! More

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