Kelly Cavanagh

Will return in the future. They treated me like a long term customer unlike my local dealership where I am a long term customer. BMW of Westlake truly seemed to value my busine They treated me like a long term customer unlike my local dealership where I am a long term customer. BMW of Westlake truly seemed to value my business. More

by WJSTEW83 Verified Customer Verified Customer

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Kelly is amazing you’re lucky to have her on your team. She’s very professional and helped me in every way to put me in my first of many BMW’s. I get excited every time I get in my i4!!! Please let her She’s very professional and helped me in every way to put me in my first of many BMW’s. I get excited every time I get in my i4!!! Please let her know More

by DINOHOLMES67 Verified Customer Verified Customer

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Kelly in sales is really awesome - she is as attentive and helpful as they come! and helpful as they come! More

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Kelly was fantastic to work with. She made the process simple, uncomplicated, and enjoyable. I’d highly recommend BMW of Westlake and Kelly. She made the process simple, uncomplicated, and enjoyable. I’d highly recommend BMW of Westlake and Kelly. More

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Kelly was very helpful not pushy, she let the sell come to her instead of trying to force the sell, great job! to her instead of trying to force the sell, great job! More

by VERN.RODGERS Verified Customer Verified Customer

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Kelly was great to work with. She made the car buying experience enjoyable and easy. She made the car buying experience enjoyable and easy. More

by DANJACOBS18 Verified Customer Verified Customer

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No high pressure sales, relaxed and quick process through entire transaction. Kelly and staff were always accommodating of anything we needed. entire transaction. Kelly and staff were always accommodating of anything we needed. More

by TOMMYB86 Verified Customer Verified Customer

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First the entire Westlake team were friendly and professional. But many things were over looked especially for a certified car. During the tech review I noticed that the tow hook and wheel lock ke professional. But many things were over looked especially for a certified car. During the tech review I noticed that the tow hook and wheel lock key were missing. Kelly ordered me new ones. (thanks) I also noticed that 2 tires had been replaced. I know all wheel drives need balanced tires. So I offered to purchase them. ($330+). Some time during the purchase/deliver I was told there was only 1 key with the car. ($350+) Purchase completed aprox Dec 25. Then the troubles began. Return trips to the dealer for audio and sensor problems. First time waited got car back and went to lunch but had to return the car same because the audio failed again! I was given a loaner and between Jan.14 and Jan. 25. many repairs were done. Now the car seams fine for over a week. But it was frustrating ,time & money consuming to get a certified car going properly. (over $700). Again Kelly , Brittaney, and Ian did their very best to help solve the many problems. Oh two more things just in the title was processed wrong and is being corrected as I write. (thanks). And last I just found a the molded part the covers the back of the trunk interior had not been put back. I will give it a try but may have to come up again to have it reinstalled. Stay tuned Maybe I'm just a jinx....haha.....Pete. ps If I didn't leave a star review on some that's because I didn't have direct interface with them. More

by GENTPET Verified Customer Verified Customer

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The entire experience at BMW Westlake exceeded expectations. The staff, from Sales to Technology, Finance and Administration (title/tag) was highly professional and knowledgeable. They were prom expectations. The staff, from Sales to Technology, Finance and Administration (title/tag) was highly professional and knowledgeable. They were prompt and proactive in their communications and respectful of my time while ensuring that I received the vehicle that I was seeking. Their approach is the reason that this was the second vehicle acquired through BMW Westlake. More

by MJANTZEN Verified Customer Verified Customer

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Great dealership. Everybody was professional Kelly and Nez was a great help Definitely would recommend. Good service Everybody was professional Kelly and Nez was a great help Definitely would recommend. Good service More

by TTROY3155 Verified Customer Verified Customer

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